Unit 4, 149 Glaisdale Dr W
NG8 4GY, Nottingham
+441158969984

Opening hours

  • sunday: 9h-15h
  • monday: 9h-15h
  • tuesday: 8h-21h
  • wednesday: 8h-21h
  • thursday: 8h-21h
  • friday: 9h-15h
  • saturday: 9h-15h

Welcome to The Pet Vet Nottingham, where exceptional veterinary care meets unwavering commitment to your pets and their owners. As part of an award-winning independent veterinary group, we provide high-quality services seven days a week without additional charges for weekend or evening appointments. Conveniently located in Bilborough, our practice is modern and equipped with the latest technology to ensure the best possible care.

Our veterinarians are not only highly trained but also share a genuine passion for animal welfare. From vaccinations and neutering to advanced care such as orthopedic surgery and exotic pet treatments, we offer an extensive range of services aimed at caring for your furry companions and small animals.

Additionally, we provide flexible financing options like CarefreeCredit to help you address your pet's health needs without financial stress. If you're a blue light worker or a senior citizen, we also offer special discounts to help you care for your furry friend while saving. Feel free to contact us to schedule your appointment or register, and discover how at The Pet Vet Nottingham, your pet is always our top priority.

Our comment from InfoVet about The Pet Vet Nottingham:

The Pet Vet Nottingham is a veterinary clinic that stands out for its exceptional care and compassion. Many clients have praised the staff for their friendliness and professionalism, often highlighting their dedication to meeting the needs of each pet. The warm atmosphere and attentive service make pets feel comfortable, with numerous reviews noting the kindness shown during difficult times, such as when making the decision to euthanize a beloved pet.

While many reviews celebrate the high standards of care, there have been some reports of less satisfactory experiences, emphasizing the importance of ongoing communication and ensuring that pets receive appropriate treatment. Some clients mentioned issues with services related to pricing and administrative errors, indicating that improvements in these areas could enhance the overall client experience.

Overall, The Pet Vet Nottingham is highly recommended by many pet owners for its dedicated staff and quality service. It remains a top choice for pet care in the Nottingham area, consistently striving to provide a welcoming environment and excel in veterinary services.

Services

Hospitalization
Veterinary Emergencies

The Pet Vet Nottingham: Reviews

4.6/5 (200 Reviews)
Lauren Oldknow Posted on Google 2 months ago

Fantastic experience: Our beautiful boy Otto had to sadly be put to sleep on Friday and I will never forget the compassion the staff showed and the care they gave. They acted super fast and saw us straight away. They really did go above and beyond and I’ll be forever grateful for that. Thank you! ❤️

Jake Wright Posted on Google 3 months ago

Negative experience: Absolutely appalled with the behaviour from this vet, I took my dog in yesterday morning and they treated him with an inflamed liver and pancreatitis and released him at 5pm yesterday and when we picked him up he was howling in pain in the surgery waiting room and we asked the receptionist why he’s doing this and all she was bothered about was getting the payment for the treatment, eventually she went to ask the vet and she said it’ll be the drugs making him do that so we took him home and we knew something wasn’t right as he was constantly howling in discomfort and pain so we took him to an emergency night time vets and they were in disbelief of why he was discharged and he has to be kept in for 24 hours in critical care. Absolutely fuming with this vet surgery. This was a few years ago and it somehow got removed so I just reposted it

Tang Dau Posted on Google 3 months ago

Fantastic experience: All staff are very nice and helpful

Mel Posted on Google 3 months ago

Fantastic experience: This is a brilliant vets...my animals absolutely love the staff.

Debbie Pink Posted on Google 3 months ago

Fantastic experience: An excellent caring service as always. Sam was happy too Thank you

shazia sharief Posted on Google 3 months ago

Fantastic experience: When my cat, fudge became poorly he required an overnight stay. The thought of him being away in a strange place when he already wasn't feeling feel made me feel uneasy and sad. I got an update from Ashleigh at 9pm and then again in the morning as soon as she got in. I got sent a beautiful video of Jess fussing over fudge whilst he sat in her lap during the night. I am forever grateful at how my boy is being cared for by everyone at The Pet Nottingham

Amy Robinson Posted on Google 3 months ago

Fantastic experience: A wonderful vet, been going to them for years now. Our Poppy has been skittish as of recent, and we got given some samples of wipes as well as buying a diffuser. Safe to say she loves it! She doesn't seem too interested in the video but earlier, she was headbutting me like crazy and following me around. So happy our babs seems to like them.

Lisa White Posted on Google 4 months ago

Fantastic experience: This month I had to make the heartbreaking decision to have our buddy PTS, he was diagnosed at the age of 12 with diabetes and has managed to deal with going blind, deaf and arthritis. At 15 years old my baby became tired. We went to the pet vet and had a chat with Brooke and Amber who was absolutely amazing, they both understood and discussed everything. They helped us with what we wanted and was very consoling. A couple of hours later buddy was PTS by Laura and made it has peaceful as she could, what was comforting wad laura has looked after buddy throughout most of his diabetes and it wasn't a stranger at the end. Thank you for all your help and guidance at such a very heartbreaking time. Mrs white

Katie Dudgeon Posted on Google 4 months ago

Fantastic experience: We signed up our then 3 month old cockapoo to the Pet Vet in June 2025. We have received consistently exceptional service, always dealt with extremely friendly staff who are always very helpful and offer great advice; we absolutely love the service we receive. Our dog loves going in and gets excited when he knows we’re there, because they take that good care of him. The pet plan they provide is extremely cost effective and great value for money. I couldn’t ask for more from a vet.

Gary Callard Posted on Google 5 months ago

Fantastic experience: Big shout out to Hannah, who handled our beloved cat’s passing brilliantly yesterday.

John Laycock Posted on Google 5 months ago

Fantastic experience: An appointment was fixed quickly. Staff were friendly and professional. The vet was thorough and prescribed appropriate medication. Lola has now fully recovered from her infected rat/smake bite.

Andrew Hunter Posted on Google 5 months ago

Fantastic experience: Recently had to take my dog for an eye surgery here as my normal vets couldn't do the procedure he needed, found the whole experience extremely easy from start to finish, the I felt the staff genuinely care for your pet's needs and the standard of care is extremely high, post operation information was excellent on caring for him at home , also financially they were significantly cheaper than other quotes I had received, keep up the good work , especially Hilal who got my boys eye fixed

charlotte r Posted on Google 5 months ago

Fantastic experience: Today I had the most amazing experience with The pet vet Bilborough. I brought my very nervous nala to have her teeth done and they went above and beyond to accommodate her, allowed me to sit with her pre and post op to keep her calm and relaxed, constantly had the team checking on us. the vets and nurses were so good with her, getting on her level and letting her take her time to come to them and did not rush her. I could not of asked for a better experience. every single member of staff i interacted with was so lovely and friendly and they seemed genuinely supportive of nala and wanted the same care and experience for her that I as her owner would want. I came here due to the dental offer but will definitely be moving here and highly recommend. i’ve been to a few vets now and have never found they understand nervous dogs or want the genuine best thing for the animal but these guys definitely do treat them as their own. thank you so much guys ❤️

Colin Mitchell Posted on Google 6 months ago

Fantastic experience: Lovely friendly team, came with my daughter and her dog Benson when I get a pet I will definitely be coming here.

G P Posted on Google 6 months ago

Positive experience: We were still recieving reminders for our dogs innoculations 3 years after we told you he had died, we also brought a heavily preg gpig in to you, she was in labour and we told you she needed oxytocin to help get the babies out, we brought her on at 9am and none was given even at 3pm, we were told you pulled the babies out, one survived, 3 died! She was sent home bleeding heavily and died the next day. And yes i do know what im talking about as ive run a gpig rescue for the past 20 years! A friend of ours brought her gpig with the poos but you checked the teeth? the piggy died later that day

Kristin Levers Posted on Google 6 months ago

Fantastic experience: Excellent service and very interested in my Girl when I bought her in with severe mastitis was on the ball with getting the right treatment and my cat is making an excellent recovery ❤️‍ Thank you

James Boultby Posted on Google 6 months ago

Fantastic experience: very good josh ashleigh and the team were brilliant

The Pet Vet Nottingham
The Pet Vet Nottingham

Hi James!

I will pass your message on to Ashleigh, Josh and the team! Thank you for choosing us :)

Amber
Customer Experience Manager

Neil Southern Posted on Google 6 months ago

Fantastic experience: Excellant service every time. can't do enough to help you & your pet

Kirstyjayne Greenhalgh Posted on Google 6 months ago

Fantastic experience: Absolutely amazing surgery. Staff are so friendly and helpful. The surgery is always clean and tidy and unless there is an emergency everything runs smoothly and on time. Wouldn’t take my pooch anywhere else

Paul Helm Posted on Google 6 months ago

Fantastic experience: Our little dog had to have surgery recently and the pre and post op care was second to none. I would recommend this practise to any caring pet owner.

Joanna Coleman Posted on Google 6 months ago

Fantastic experience: The pet vet have always taken care of my cats both for routine checkups and the occasional emergency situation, I love that they are available on Saturdays and Sundays. They have always been accessible and offer expert care along with kindness.

Kane Warren Posted on Google 6 months ago

Fantastic experience: went in for my dogs nails to be trimed and could not ask for better service.my dog was getting upset every time they cut his nails so the vet waited a few minutes for him to calm down and before continueing and could not be happier best vet i have ever been to will not be changing ever

Philip Core Posted on Google 6 months ago

Fantastic experience: Facilities were clean, staff were friendly and helpful. Excellent as always. Highly recommended.

The Pet Vet Nottingham
The Pet Vet Nottingham

Thank you Philip!

Glad you are happy with everything :)

Amber
Customer Experience Manager

Marie Whitham Posted on Google 6 months ago

Fantastic experience: Lovely people, good with pets and customers. Go the extra mile in obtaining answers to questions and queries. Gentle and comforting towards your pet.

Dave Sanderson Posted on Google 6 months ago

Fantastic experience: Very friendly and competent - much better than previous vets we had. Always do their best to get to the bottom of our cat's issues without causing them undue stress. Also very generous opening hours.

Jo Dickons Posted on Google 6 months ago

Fantastic experience: Fabulous service - the vets/vets assistants are so friendly, down to earth and advised me in so many things - extra to what we went in for! It’s our vets of choice!!!

Fern English Posted on Google 6 months ago

Fantastic experience: My Cat recently had her booster. The Vet was friendly and helpful and so were reception staff. Was seen on time and all was good thank you

S C Posted on Google 6 months ago

Fantastic experience: The Pet Vet staff was very helpful and friendly to my cats.

The Pet Vet Nottingham
The Pet Vet Nottingham

Thank you so much S :)

Amber
Customer Experience Manager

Deborah Hodgkinson Posted on Google 6 months ago

Fantastic experience: We have moved from our old vet to here. We found the team very friendly and helpful throughout. Our elderly cat had surgery and I was kept up to day throughout the day on her progress. The receptionists were extremely organised and the young vets explained everything thoroughly I felt they truly cared about our pet. Would highly recommend them as they have nice clean surgery's, easy appointments and we were not made to wait long to be seen. Very reasonable pricing structure too. Thank you.

Amber Posted on Google 7 months ago

Fantastic experience: Amazing service everytime ..friendly and helpful staff ..always wonderful with my animals. Love how staff try to help keep cost down by giving different options, tips and techniques to try Highly recommend

Rachele Barton Posted on Google 7 months ago

Fantastic experience: What a lovely place staff are super friendly and compassionate ,they go above and beyond. For all humans a animals. Would definitely recommend to anyone.

Mariusz Bil Posted on Google 7 months ago

Fantastic experience: I honestly don’t even know where to begin, the care, compassion, and professionalism we received when our beloved Maisy needed an emergency C-section was beyond anything I’ve ever experienced. From the very first moment we walked through the door, every single member of staff treated us and Maisy, as if we were part of their own family. The customer service was absolutely outstanding! Warm, reassuring, and full of genuine empathy. The veterinary team was absolutely brilliant! calm under pressure, confident, and utterly dedicated to giving Maisy and her puppies the best possible chance. They didn’t just save our girl; they brought TEN beautiful, healthy puppies safely into the world! The post-operative care was phenomenal. The follow-up, the updates, the attention to detail. I have never seen such devotion and kindness from a veterinary team. They truly go above and beyond in every possible way. This is the first time in my life I’ve ever felt complete trust in a veterinary practice, and I can honestly say I’ll never go anywhere else. They have my absolute confidence and eternal gratitude. To everyone who played a part in Maisy’s care, THANK YOU from the bottom of my heart. You are heroes in every sense of the word. I cannot recommend you highly enough. If you’re looking for a place where people genuinely care, where every heartbeat matters — this is it.

R D Posted on Google 7 months ago

Fantastic experience: I'd like to thank Josh and the team for looking after our beautiful girl Luna today. Sadly Luna passed away after a short illness. The dignity and respect shown by Josh and the team was very much appreciated. Luna's passing was a shock to us all but she was surrounded by a dedicated team of people. Thank you Josh.

Ana Tacus Posted on Google 7 months ago

Fantastic experience: Very good vets! Absolutely recommended. After having bad experience twice with another vet practice, I am so glad I had come to The Pet Vet. They are very professional and helped us out.

donna Cuthbert Posted on Google 8 months ago

Fantastic experience: So impressed with the Pet Vet. The practice is lovely. Our cat wasn’t as stressed as she has been in other surgeries. Staff are friendly and welcoming, from the initial phone call, greeting on arrival to the appointment itself. Vet Laura made us all at ease, especially Aggie. Professional, open about treatments which we appreciated. Was great experience.

Julie F Posted on Google 8 months ago

Fantastic experience: We recently took our Lurcher to see Dr Josh. Wow what a lovely friendly guy! The vet immediately put me at ease. He handled my dog attentively, explained everything really well and put my mind at ease. Excellent knowledge was demonstrated and my dog received a very thorough clinical exam. Would definitely recommend Dr Josh and today's team members. (Matthew, Imogen & Anna). Thank you.

Rebecca Harfield Posted on Google 9 months ago

Fantastic experience: Been bringing my cavapoo Arya here for years. Everyone is so lovely and you can tell how much they love the animals. She’s had a few procedures (one being her dental clean today!) and she’s been looked after better than I could have ever hoped for. It means so much to trust your vet! Thank you so much ❤️

Lajos Angyal Posted on Google 9 months ago

Fantastic experience: It was so relaxing for me and my pet The staff were all professional at what they do It’s not scary going to the vet Keep it up guys

The Pet Vet Nottingham
The Pet Vet Nottingham

Good evening Lajos, thank you very much for taking the time to share
your positive feedback! Best wishes, Emily at The Pet Vet Nottingham.

Sherrie Preston Posted on Google 9 months ago

Fantastic experience: Absolutely amazing and caring. They give your pets a chance to get to know them before rushing straight into an examination. Wouldn't recommend enough as they have helped My dog feel more at ease going to the vets. Storm also appreciates all the pets everytime she's there. Her she is outside and being her energetic dopey self after her operations.

deborah williams Posted on Google 9 months ago

Fantastic experience: Very clean environment, wheelchair access, toilet area, lots of parking. Greeted with a friendly face.

The Pet Vet Nottingham
The Pet Vet Nottingham

Thank you Deborah :)

Amber
Customer Experience Manager

Jasmine Manley Posted on Google 9 months ago

Fantastic experience: Super friendly vets, can’t recommend them enough. Been our family vet for over 10 years, the care they give both our pets and us as owners is second to none. Thank you to the entire Pet Vet team!

Martin Hewitt Posted on Google 9 months ago

Fantastic experience: I can’t recommend the pet vet Nottingham enough staff are amazing and polite and great at their job always helpful and very pet oriented I won’t go anywhere else

The Pet Vet Nottingham
The Pet Vet Nottingham

Hi Martin, thank you for taking the time to leave us this lovely review. We’re so glad to hear you’re happy with our service and would recommend us! Kindest regards, Emily at The Pet Vet Nottingham.

Iwona Bielecka Posted on Google 9 months ago

Fantastic experience: The most friendly vet in Nottingham. Excellent service and advice. I love that they're open late so you can make it after work or on weekends.

Angela Binch Posted on Google 9 months ago

Fantastic experience: I’ve had my Pets registered with The vet for about 8 years. Last year, I added to my fur family and got a puppy. I received an offer in conjunction with Pets at home for another local practice where I got the health plan heavily discounted so I registered my new dog with them. I didn’t even stay with them for the full year. I have always received excellent care from The Vet. Friendly welcoming staff on reception, lovely clean waiting areas and knowledgeable genuine vets. When you go somewhere else, you realise how good The Vet Bilborough is and to me, this is priceless. I have now registered my other dog with The Vet and will continue with them. Highly recommended.

Gene Posted on Google 9 months ago

Fantastic experience: My dog actually enjoys his visits here. Staff always make sure he gets loads of cuddles and a treat. He was a happy boy even after his vaccines. Elena gave him cuddles.

Sharon Parr Posted on Google 9 months ago

Fantastic experience: Excellent vets Always very welcoming & coco my dog loves going there they make a fuss of him every time he goesyou highly recommend the place

Lorraine Marshall Posted on Google 9 months ago

Fantastic experience: The pet vet treated my dog max rang that morning and thay got him seen thay sorted him out he at to have tablets for a week and at to go back for a check up.There so nice there and friendly .But max is better and back to his normal self.

Oksana Oksana (Oksana) Posted on Google 9 months ago

Fantastic experience: I recently took my dog Queen to this clinic for dental treatment, and overall, I’m very happy with the experience. She had 7 teeth removed, and everything went smoothly during the procedure. Queen recovered well and is now feeling much better. There were a few small misunderstandings during our first visit, but the team was kind and professional throughout the whole process. I appreciate their care and the way they looked after Queen. Thank you!

Marco Dos Santos Posted on Google 10 months ago

Negative experience: After booking my cats appointment for the next day with the nurse, just for a simple check up, I received a call 1 hour before the appointment from Lucy, with very little customer service skills, to let me know that my appointment was moved to the vet , and double the price, because they don't have the house nurses available and the only thing nurse would do is to refer my cat to the vet. Amber the manager showed no manners over the phone and clearly only interested in charging more without knowing nothing about my cat. Rude, unprofessional and only concerned in making a few more pounds. Not recommended at all.

Phillip Brown Posted on Google 10 months ago

Fantastic experience: We had to have 2 veterinary nurse,s to come to our home to vaccinate our kittens because we was unable to catch them. They was absolutely amazing how professional they was and how amazing they was. I can't praise them enough. Well done and thank you to both of you. I highly recommend pet vet . What an amazing service.

Izzy Wood Posted on Google 10 months ago

Fantastic experience: Great vet - always takes good care of my cat, Toast. Big thanks to Josh who has been very helpful in monitoring Toast's health :)

The Pet Vet Nottingham
The Pet Vet Nottingham

Thank you Izzy!

Amber
Customer Experience Manager

Holly VeryBerry Posted on Google 10 months ago

Fantastic experience: A spacious, clean and friendly surgery. Staff are great and make you and your pets feel welcome.

The Pet Vet Nottingham
The Pet Vet Nottingham

Thank you for your review Holly!

Amber
Customer Experience Manager

Diane Procter Posted on Google 10 months ago

Fantastic experience: You get a warm welcome from the minute you walk into the pet vet until you leave. Plenty of strokes for my furry baby. The vet explained everything clearly that I wanted to know. So friendly, clean and bright.

Mellissa Mckeown Posted on Google 10 months ago

Fantastic experience: Have always had great service from The Pet Vet with our doggy. All the staff are always welcoming and helpful.

Ameena Ali Posted on Google 10 months ago

Fantastic experience: The vets are amazing and very attentive. My fur baby was suffering from high fever and infection. Now, Cookie looks so much more healthy and back to his naughty self. They took really good care of him. Being new to this country, I was very worried about how I was going to take care of my babies if they fall sick. Now, I can say for sure that they are in the good hands of Pet Vets.

Teresa Pycroft Posted on Google 10 months ago

Fantastic experience: It's a grest vets the staff are lovely and the vets are very caring and wouldn't go anywhere else get on so well with them all

The Pet Vet Nottingham
The Pet Vet Nottingham

Thank you Teresa!

We wouldn’t want you to go anywhere else! Hehe thank you for entrusting us!

Amber
Customer Experience Manager

Emily Polkey Posted on Google 10 months ago

Fantastic experience: Always lovely and know that everyone there genuinely cares about your furry little companions. I do very much like how often you all tell me how beautiful my cat Olive is too!

Nicola Mellor Posted on Google 10 months ago

Fantastic experience: Took my dogs here for vaccinations, the vet and all the staff were brilliant with my extremely vocal dog. The allowed us to go out the back to prevent my dog from getting any more stressed. Highly recommend

Stevie Lindsey Posted on Google 10 months ago

Fantastic experience: Fantastic service today from Amber and the nurse that treated our pooch. Couldn't do enough for us and was so patient with our pooch who is a nervous one.

The Pet Vet Nottingham
The Pet Vet Nottingham

Thank you so much for the 5 stars Stevie!

I hope she is doing okay, what a little sweetheart!

They’re our babies! You’d do anything for them, so we will absolutely reflect that in our care too!

Hopefully see you (not too soon)

Amber
Customer Experience Manager

Michelle Edwards (Lelou) Posted on Google 10 months ago

Fantastic experience: Firstly thank you Pet Vet for taking such good care of my dog gizmo, every person we came into contact with at the Pet Vet were so helpful and friendly, in particular Lauren that took the time to reassure and explain the process moving forward it was very much appreciated and for taking the time to keep a very nervous and anxious dog as comfy and cosy as possible. Thank you Lauren

Paul Briggs Posted on Google 11 months ago

Negative experience: If I could place zero stars then I would please be warned as I was reassured every time when bringing my cat for nail clips and his vaccinations that we were covered under the Pet Plan which was taken out and is automatically renewed or so I was led to believe. The reception checked on every visit on the computer that my pet was covered by Pet Plan. Now not only myself but other trusting customers are now facing very hefty bills because transpire due to fault on The Vets part that the wrong information was given as transpires no longer on the PetPlan and had in fact expired had not automatically renewed as led to believe. Feel that my concerns have not been listened to and now experiencing an unprofessional rude approach by the management. even trying to say it was done intentionaly on my part when it was admitted by the management that this was due to error which has also affected other unsuspecting customers too.

Charley-Mae Tideswell Posted on Google 11 months ago

Fantastic experience: We became regulars at The Pet Vet Nottingham with our poorly puppy and the service we received at every visit was definitely worth a 5 star review... The vets were so careful, thorough, caring and understanding while helping Dre and dealing with our extensive list of questions! All members of staff were so friendly and nothing was too much trouble. Our main vet Laura was incredible. Ashley, Rhiannon, Hannah, Fiona, Amber, Josh, Javier, Courtney, Lucy and Imogen were also amazing! Thank you so much; our little boy is now inseparable from his big brother and we couldn't be more grateful to you all for saving our little pup!

D X Posted on Google 11 months ago

Negative experience: The worst possible experience with a veterinarian. I went in with my dog for a blood test. During the procedure, the vet inserted the needle into my dog’s leg twice – and both times missed the vein. Instead of removing the needle and trying somewhere else, she moved it around inside the tissue each time, causing my dog significant pain – he started whimpering and struggling. After the second failed attempt, she suggested scheduling another visit and giving the dog a sedative to make it easier to draw blood. I asked if there were any other options – only after my insistence did she admit that blood could be drawn from the neck vein. I agreed, and this time the blood was taken quickly, easily, and without causing the dog any pain. The blood test results were supposed to be ready the same day – but we didn’t receive any information. The next day, we emailed them, and their response was that they were very busy and would get back to us later. We ended up waiting two full days for the results. It was an absolute joke.

Paul Marshall Posted on Google 1 year ago

Fantastic experience: Excellent consultation with Laura (vet), for our goldendoodle. Very transparent with costs & explained the at home treatment a couple of times to ensure we understood what needed to be done. WOULD HIGHLY RECOMMEND !

BERNICE ALLEN Posted on Google 1 year ago

Fantastic experience: I've found the vets and nurses to be very professional and empathetic. They have put my mind at ease if I'm worried about anything and have lots of amazing advise..I feel very confident that my pups are in their care.

Amanda Pans Castillo Posted on Google 1 year ago

Fantastic experience: Always such a warm and friendly welcome as soon as you walk in.Very happy for the lovely staff here to look after our Paco & Lola.Even received free floor cleaner!Thanks so much to all.

The Pet Vet Nottingham
The Pet Vet Nottingham

Heheh thank you Amanda!

Paco and Lola have our hearts !

Did you use the cleaner? It smells amazing!

Amber
Customer Experience Manager

Debbie Blaydon Posted on Google 1 year ago

Fantastic experience: Always a great service, the staff and waiting areas are excellent. Would highly recommend this vet

The Pet Vet Nottingham
The Pet Vet Nottingham

Thank you Debbie :)

Amber
Customer Experience Manager

Tanya Watson Posted on Google 1 year ago

Fantastic experience: This establishment (sorry struggled to spell the full word for vet ) are incredible!!! Our dog Chip, is very anxious and reactive and every single vet, nurse or receptionist that chip has met have been calm and understanding, one vet makes me laugh every time we go because he’ll ask “he won’t try to kill me today will he?” The surgery hours are suitable for our needs and pricing is reasonable. The extra little touches they have here are so sweet and so much care has gone into it. Thank you guys for restoring our faith in the pet care system!! *pic of chip for attention!*

Bethany Holdsworth Posted on Google 1 year ago

Fantastic experience: Used this vet for so many years! Wouldn't take my dogs anywhere else. Girls on reception are amazing, friendly kind, welcoming, helpful. Ive dealt with 3 vets all equally as helpful, patient and clearly have my dogs best interest first.

Charmaine Heward Posted on Google 1 year ago

Fantastic experience: Very friendly and clean and clinical vets. Always happy to help and reassure. Nothing is too big or small.

The Pet Vet Nottingham
The Pet Vet Nottingham

Thank you Charmaine!! It never is - we are always here (7 days a week )

Amber
Customer Experience Manager

Heather Halls Posted on Google 1 year ago

Fantastic experience: The team at The Pet Vet are truly brilliant. They are extremely compassionate, understanding and trustworthy. We have had to make several visits recently and they have been so accommodating and have always taken their time to really listen to our concerns and treat each animal in their care as an individual. You can tell that the team are invested in your pet and want the best for them. Our dog underwent emergency surgery and the team checked in with us daily, even over a weekend and bank holiday - I cannot say that I’ve ever experienced this level of care from any other practice. Highly recommend.

Karen Bailey Posted on Google 1 year ago

Fantastic experience: I have been with the Pet Vet (previously The Vet) for around 9 years and I have a lot of pets (now all cats). There has been a lot of change over the years but I can honestly say it is consistent in its delivery of customer focused care. All of the vets are exceptional and they consistently give great care and often go above and beyond what I would expect to give excellent service. The customer care team are all lovely, supportive and care about the animals. The hours are great open til 9pm Mon-Thurs, til 8pm on a Friday, 5pm on Saturday and 1pm on a Sunday - this is far better than most. They aren't as cheap as they once was but no vet is these days so all things considered they are worth it.

Katrina Hawley Posted on Google 1 year ago

Fantastic experience: Our Goldendoodle had her spay operation two weeks ago. The surgery went great and shes recovered well with regular checks at the pet vet. Reassuring advice and care.

The Pet Vet Nottingham
The Pet Vet Nottingham

Aww Hettie! What a little cutie! I’m so glad you called us so we could get her seen straight away!

Hopefully she has learned her lesson

Enjoy your holiday!

See you all soon

Amber
Customer Experience Manager

Tracey Ellis Posted on Google 1 year ago

Negative experience: This vet as gone down hill since it changed its name and the vets, iv been using this practise for many years and lost a pet there some years ago, the staff and vets back then were lovely and cared about your pet, I have recently lost my beloved dog the way she was treated towards the end of her life from the uncaring vets was outrageous and disgusting my dog was so ill she was dieing and all they did was try and spend your money on something that didn't work the the time be and the time b4 that, this practise needs to get rid of the school leavers trying to be vets , if I get another dog I will never ever use this useless vets again , please anybody who users this vets just be carful because they will use your emotions to get more money out of you , very unhappy customer

The Pet Vet Nottingham
The Pet Vet Nottingham

Hello Tracey,

I am so sorry to hear that your experience wasn’t pleasant. I am very shocked and saddened to hear this. Please could you send an email to: [email protected] so that I can investigate this urgently for you.

Kind regards,
Amber
Customer Experience Manager

Joon Ho Posted on Google 1 year ago

Fantastic experience: I got a call that every pet owner dreads; my cat Pumpkin unfortunately was involved in an accident and did not make it, and a kind member of public brought him in to the Pet Vet for identification. Thank you to the Pet Vet team for dealing with a sad situation with such empathy, kindness and compassion. Rest in peace Pumpkin.

Chloe Day Posted on Google 1 year ago

Fantastic experience: Cannot recommend these vets enough. I sadly had to have my rabbit put to sleep, but the vet we seen was very kind, patient and let us have all the time we needed to properly say goodbye. All the rest of the staff too was lovely and very comforting. We was allowed to wait in a separate room too which really helped being able to spend them last few moments with him. We was also really touched by the sympathy card we received, the seeds to sow, and my boys little nose print thank you for being so comforting, it meant alot.

Tess Hollis Posted on Google 1 year ago

Negative experience: We have had a number of animals cared for by The Vet for 10 years and always felt it was a place where their care & welfare was placed before profits. Sadly, this seems no longer the case & yesterday we registered elsewhere. The ethos at Pet Vet seemed different very quickly but the final straw came when after treatment, it was recommended that my dog would benefit from physiotherapy. After speaking to a vetinarian physio, we took her referral letter (something required by law) to the surgery & learnt that in addition to the consultation fee a referral fee of £60.82 would be required. We were absolutely disgusted, feeling that Pet Vet had us over a barrel - we knew Buddy needed the treatment but could only access it by paying a fee of unnecessary exorbitance. To be honest, it felt like little more than a shakedown and that our care for our pet was being abused for financial gain. Our physio was equally shocked, never having encountered a vet who charges for this before in her 10 years as a physio. To test this, I contacted a number of vets & all expressed surprise & stated that the service would be part of the consultation fee. So, when I received the "how did we do" email, I voiced our unhappiness, expecting to at least receive a courtesy reply. Again, we were disappointed. I've been appalled by our experience at Pet Vet & by our inability to get any meaningful dialogue with the management. As a result, I am sadly now considering making a formal complaint about the professional conduct of Pet Vet with the RSVS.

Jade Dyer Posted on Google 1 year ago

Fantastic experience: I had to have my 13 year German shepherd put to sleep and Ashley and Hannah were amazing they came to the house and were so nice I don't know what I would have done without them thank you so much heartbroken mummy xx

The Pet Vet Nottingham
The Pet Vet Nottingham

Jade, I'm so sorry for the loss of your beautiful boy Zac. Thank you for inviting us into your home.

Our hearts reach out to you, it is such a delicate time but I'm so glad we were able to help you and your family at the end of Zac's life. Remember all the memories you have shared and cherish them for a lifetime.

if you need us for anything at all, please call us.

Amber
Customer Experience Manager

Adeela Ahmed Posted on Google 1 year ago

Fantastic experience: The staff are unbelievable. They know my peti by name, give amazing care support and advise. I have noticed such a change over tge past year or so.

The Pet Vet Nottingham
The Pet Vet Nottingham

Adeela!

Thank you so much for your lovely 5 star review!
We love seeing you and Hermione :)
See you both next week!

Amber
Customer Experience Manager

Corinne Shuter Posted on Google 1 year ago

Fantastic experience: Friendly, helpful staff in a bright, welcoming practice. The new floor design means the lovely reception area has gone and now someone just stands to welcome you. It feels a little odd. We have received excellent care with a variety of pets. The care we received when our little dog had to be put to sleep was particularly good. We both felt cared for too and was allowed to say goodbye without being rushed.

Mara Roxa Posted on Google 1 year ago

Negative experience: If I could put zero stars I would. VERY RUDE! Didn’t even check my dog & suggested I go PDSA where it’s donation yet I have money. Told me £800 without even looking at my dog. I Do not recommend these vets at all. It was extremely distressing. Also they got me there as an emergency, my dog was vomiting blood yet left me in the waiting area for around an hour. AVOID!

Joanne Ferndale Posted on Google 1 year ago

Fantastic experience: I am so relieved to have found The Pet Vet to help me with my elderly German Shepherd. Zoe was very knowledgeable, kind, practical and above all interested in my dog and spent lots of time examining her and laying out the options for investigation and treatment. All the staff were welcoming to people and dogs and the price is manageable for a part-time cleaner. Hoorah I can feel my desperate stress seeping away cos no matter what happens, I know that I've got the best possible care for my best mate

Shirley Knowles Posted on Google 1 year ago

Fantastic experience: Very pleased with the service and both my dogs were very relaxed with the vets care thankyou

Mike Ball Posted on Google 1 year ago

Fantastic experience: We have a 5 year old lab. Due to having pups she missed her vaccination booster in November. Pet vet offered a reduced price to get her restarted and an extra discount due to her payment plan. We were extremely pleased with this and the fantastic service we received. We take all our labs to Pet Vet Nottingham

Jackie Stanley Posted on Google 1 year ago

Fantastic experience: Coco & I find zowie, very good, she clearly cares , and in our opinion a very good vet, have recommended the pet vet to friends an family,

Lisa Goulbourne Posted on Google 1 year ago

Fantastic experience: Great staff well known thought out waiting space. And I am never waiting for an appointment

Nicole Knowles Posted on Google 1 year ago

Fantastic experience: Always gave excellent care to my Lexi and Debo

Lesley Pope Posted on Google 1 year ago

Fantastic experience: We've been going to The Pet Vet for quite a long time now. Sophie doesn't often cooperate but her recent appointment went quite well! The vet was calm and gentle with her and she actually stayed in my arms and let him give her the injection. She's not a cat for cuddles normally. We'll be going back in a few weeks for her booster injection so watch out Pet Vets, Sophie is coming back

Shirley Ellis Posted on Google 1 year ago

Fantastic experience: You always get expert and friendly service. Willow always enjoys her visit to The Pet Vet

penny wilson Posted on Google 1 year ago

Fantastic experience: Very friendly the vet was amazing with my dachshund and I like there is lots off room In there for your dog and others. first time she has been and she loved her treats they gave her , my bulldog love it there to x

TTV_ JT_432 Posted on Google 1 year ago

Fantastic experience: Been coming here a long time now for last dog and cat and now with our latest addition. Very helpful, caring and always gives great advice.

Aurora Militante-EerNisse Posted on Google 1 year ago

Fantastic experience: I could not sing the praises of the Nottingham Pet Vet anymore than I do. One of my buns, Winnifred, has had ongoing abscess issues since December 2024. The whole team has been amazing with her care, seeing Rhiannon and Imogen being so lovely when we arrive just puts me at ease, and they've somehow kept me laughing through it all. She has had 3 surgeries in the last 2 months and the team they have taken such amazing care of her. Josh and Courtney have been heroes they really have. Josh has kept me informed through everything and has involved me in her care as much as possible which I appreciate so much as someone with MH issues. He has done everything in his power to slowly get her out of this situation, and he's never given up on her. Josh organised with multiple other sites her most recent surgery and just took all of the stress of planning away from me. Courtney is a superstar and I love her loads! Her love and passion for animals, and particularly Winnie is heartwarming. She even attended her last procedure with her to another site of the company, and ensured her safety. Whilst the most recent surgery was stress provoking, knowing she was there with Courtney put my mind at ease as I knew the staff would do whatever it takes. You can really see that all of the staff love all of the animals as if they were their own which is so pure. The way that they all are is such a testament to the company itself, and how they really prioritise staff with such levels of compassion. Whilst she isn't 100% better yet, we are nearly out of the woods, and I owe it all to them so thank you.

Hussain Mohammed Posted on Google 1 year ago

Fantastic experience: Kane loves going to the vets he's always made to feel welcome with a fuss and vet quite happily answered all my questions some being a bit daft got his kennel cough vaccine and a few nails clipped

The Pet Vet Nottingham
The Pet Vet Nottingham

No question is too complicated Hussain! Don’t you worry - we’ve heard them all before!

I’m glad we could get you answers, we want the best for you and Kane and our knowledge… is your knowledge! Passing the baton so you can help care for Kane the BEST possible way!

Amber
Customer Experience Manager

Lauren Beazley Posted on Google 1 year ago

Fantastic experience: Amazing staff! My dog had broken his leg and the staff and vets have been amazing. Everyone there is so caring and compassionate. They really do go above and beyond for your pets. Can't thank them enough!

Scarlett B Posted on Google 1 year ago

Fantastic experience: Brilliant team here at the Pet Vet. Exceptional service from all the vets, lots of reassurance throughout all steps of the process. I will always recommend this Vet to those local. A special thankyou to the lovely Courtney for giving me all the tips with my house bunny Bubbles. ❤️

Althea Houslin Posted on Google 1 year ago

Fantastic experience: Amazing staff. Made my experience exceptionally personal. Took good care of my temperamental dog. Couldn't ask for better.

The Pet Vet Nottingham
The Pet Vet Nottingham

Thank you so much for your 5 star review Althea!

We completely understand the nature of dogs can be a little unpredictable at times and are certainly happy to accommodate all temperaments! I’m so glad you had such a positive experience ☺️

I will pass your lovely words over to the team!

Amber
Customer Experience Manager

Maya Clarke Posted on Google 1 year ago

Fantastic experience: Could not recommend enough. The best service from the receptionists to the vets. Unfortunately we lost one of our beloved dogs recently and the staff went above and beyond to ensure she was happy and comfortable to pass on to the rainbow bridge, not only that but the care and support we received from them was second to none. Having really poor experiences from vets previously it’s truly heartwarming to attend a vets that actually care for the pet and owner too. Will be forever grateful.

Charlotte Wilkins Posted on Google 1 year ago

Fantastic experience: If I could give you 10 stars I would. My dog was diagnosed with diabetes in October. Fiona the nurse was very helpful showing us how to inject him. Josh the vet has been fantastic as we have to take him every two weeks to have his monitor changed, he keeps us informed if we need to make any changes. Barney is now doing better than he was, all the staff have been amazing and I can not thank them enough. I would definitely recommend these vets to anyone. Thank you.

Tasha Browne Posted on Google 1 year ago

Fantastic experience: I dont go anywhere else for my cats the treatment they get is amazing. Very supportive, reasuring and understanding. Would highly recommend.

The Pet Vet Nottingham
The Pet Vet Nottingham

Thank you so much for your review Tasha!

We love to hear the positive feedback and. I will share with the team!

Amber
Customer Experience Manager

Victoria Tingle Posted on Google 1 year ago

Fantastic experience: As always, wonderful service from all staff. My cat, Suzuki is never exactly overjoyed at being in her carrier but being in a dedicated cat area helps & she only protested a little.

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