White Cross Vets
1238 London Rd
DE24 8QP, Derby
+441332756060

Opening hours

  • sunday: (closed)
  • monday: 8h-19h
  • tuesday: 8h-19h
  • wednesday: 8h-19h
  • thursday: 8h-19h
  • friday: 8h-19h
  • saturday: 8:30-12:30

At White Cross Vets in Derby, we provide expert veterinary care for cats, dogs, and rabbits, focusing on lifelong health for your pets. Our experienced team is dedicated to offering compassionate, high-quality care in a welcoming environment. Whether it's a routine check-up or advanced treatment, your pet's well-being is our top priority.

Our services range from vaccinations, consultations, microchipping, spaying and neutering, dental cleanings, to nail clipping, ensuring comprehensive care for your furry friend. Additionally, we offer complete wellness plans designed to extend your pet's life while promoting responsible pet care through community initiatives and online support.

We are committed to sustainability, actively working to make a positive impact on the environment. At White Cross Vets, your pet deserves the best care, and our mission is to provide innovative, award-winning veterinary services in a friendly atmosphere.

Our comment from InfoVet about White Cross Vets:

White Cross Vets in the UK is recognized for its excellent care and compassionate staff. Many clients have praised the friendly and welcoming atmosphere that greets them upon arrival. Reviews highlight the staff's professionalism, kindness, and willingness to accommodate both pets and their owners, making each visit a positive experience.

Customers particularly appreciate the dedicated cat area which helps reduce stress for feline companions. The wellness plan offered is also a significant advantage, providing peace of mind for pet owners by covering routine care needs in a cost-effective manner. Many have noted how the team's extraordinary effort and attention to detail ensure a seamless experience from consultations to follow-ups.

While the majority of reviews reflect satisfaction, some users have voiced concerns about instances of insufficient urgency in crisis situations, leading to feelings of frustration. However, the overall sentiment remains highly positive, with many expressing deep gratitude for the support given during tough times, such as end-of-life care for their pets.

Overall, White Cross Vets is described as a trustworthy and highly recommended veterinary clinic, known for treating pets with the same love and care as their own.

Services

Vaccination
Microchip Implants

White Cross Vets: Reviews

4.8/5 (118 Reviews)
Joyce Van Noten Posted on Google 2 months ago

Fantastic experience: Excellent vets! Staff was so friendly, welcoming and accommodating. Only just moved to the area and I'm really impressed.

Thomas Thorpe Posted on Google 2 months ago

Fantastic experience: Friendly caring great vets

Dawn Brown Posted on Google 3 months ago

Fantastic experience: Cannot praise this vets enough they have looked after my cat for years. All the staff have been unfailingly professional kind and caring. It was recently sadly time to say goodbye to my now elderly moggie - the staff made it such a calm stress free experience for us both - I will be forever grateful to them

Charlotte Anne Posted on Google 3 months ago

Fantastic experience: We have been with White Cross now for just shy of 3 years. a week ago we rushed my Dog in very poorly in an emergency due to Toxic ingestion. They were absolutely amazing and saved her life. Thank you so much!

Sandra Heath Posted on Google 3 months ago

Fantastic experience: welcoming, professional staff, clean reception area and caring vet. plus separate waiting area for cats.

Lynne Hill Posted on Google 3 months ago

Fantastic experience: Brilliant service best vets

Jennifer Hinks Posted on Google 3 months ago

Fantastic experience: Excellent vets . Friendly and helpful

John Travers Posted on Google 3 months ago

Negative experience: Fine if your pet is healthy, but with my experience when our family dog was in severe pain and dying they would not see her. Their answer was go to the emergency vets.

Andrew Gillibrand Posted on Google 3 months ago

Fantastic experience: The staff at white cross vets were compassionate and sympathetic while going through the process of laying our Dog to rest, there was no rush while we said our last good by to our fur baby. Vet trips are not cheap but they made the process as fair and user friendly as possible.

Eric Pugh Posted on Google 3 months ago

Fantastic experience: Visited White Cross Vets in Alvaston, Derby yesterday with my Bichon Frieze and received the care and attention which I have come to expect from the practice which I have been using for my pets for almost 20 years. They are always accomodating, professional, and friendly, although could be a litte cheaper, but unfortunately, that goes with the veterinary profession as a whole.

Callum Ashbury Posted on Google 4 months ago

Negative experience: Told us our pet had a collpased trachea but due to past experiences with whitecross we ended up getting a 2nd opinion from PDSA and was told she had a collapsed lung this whole time. You guys didn't even bother doing an xray but instead wanted £200 just to LOOK at my dog. She ended up passing away on 9th January 2026. Shame on you guys.

Maureen Hallam Posted on Google 4 months ago

Fantastic experience: Very warm and friendly place to visit , advice given , and any questions answered. Very happy .

Mark Reeder Posted on Google 4 months ago

Fantastic experience: Very friendly and great service and support.

Sarah Hall Posted on Google 5 months ago

Fantastic experience: Really caring vet practice. Friendly helpful good advice given.

Lisa Webster Posted on Google 6 months ago

Fantastic experience: Very helpful and supportive staff who give you the time and care you and your pet need

Clair Littlewood Posted on Google 8 months ago

Fantastic experience: Fantastic vets practice. The girls on reception are wonderful, nothing is too much trouble for them. Would definitely recommend this vet

jade jones Posted on Google 8 months ago

Fantastic experience: My dogs been a regular here as of late and I can honestly say these girls are amazing. Thank you for helping Beyer get better and for all the fuss he gets from the reception, I appreciate you all

Valerie Worthington Posted on Google 8 months ago

Fantastic experience: Been with white cross for ten and half years.always looked after our dog. Friendly staff and make you feel at ease

Lex Colton Posted on Google 9 months ago

Fantastic experience: A great practice. After several issues with our dog, the staff at white cross have not only nursed him back to health, but have also been very patient with him. A young and boisterous Berner is not the easiest patient. You’ve all been so friendly, that despite so many unpleasant appointments in a very short period of time, Atlas is still more than happy to go to the vets.

Jane Price Posted on Google 9 months ago

Fantastic experience: I have always used this vetinary service for about 15 years now. We have the petplan and I wouldn't go anywhere else for my pets because they have everything they need!! The staff are really gentle with your pets and they understand how important they are to us!! They handle with care too. It's not too difficult to get them booked in if they need checking over and they always give the best advice. I wouldn't go anywhere else!!

Andrew Ratcliffe Posted on Google 9 months ago

Fantastic experience: Taken our 6 month old lab for a check up all good very helpful

Chris Fletcher Posted on Google 9 months ago

Fantastic experience: Very nice vets, the staff their are brilliant

Andrew Hunt Posted on Google 10 months ago

Negative experience: Absolutely disgusted! Tried making me pay 50 quid to look at my daughter's hamster which would of took 2 minutes so I had an idea was willing to pay a fee but 50 is ridiculous and would rather see you walk out with a poorly animal all for greed. The vetenary was empty and could've helped me out for 10 minutes and call themselves a vets. None of my animals will be going here in the future!

White Cross Vets
White Cross Vets

Hi Andrew, thank you for sharing feedback of your recent visit. Our price increases are reflective of the service provided by our team members. During a consultation the vet will acknowledge any concerns with your pet, take a thorough clinical history, conduct a physical examination, discuss appropriate treatment/further investigations as necessary and initiate these. If required your pet will then be booked for an appropriate follow up. Kind regards White Cross Vets

L Silk Posted on Google 11 months ago

Fantastic experience: absolutely brilliant and patient staff, ensured all my queries were answered and paid special attention to my anxious cats needs, after years of being fobbed off by bigger chain vets I wouldn't bring my pets anywhere else but here

Clare Holden Posted on Google 1 year ago

Fantastic experience: We have brought our dogs here since it opened even though we moved to Chellaston. Friendly staff and well laid-out reception.

Waldek Posted on Google 1 year ago

Fantastic experience: Me and my cat are very happy. Using this vet since a few years. Extremely friendly staff. Not expensive services. Strongly recommended! Special thanks to Lucy

White Cross Vets
White Cross Vets

Hello! Thank you for the lovely review. Hope to see you again soon, White Cross Vets.

Mark H Posted on Google 1 year ago

Fantastic experience: All the staff are super helpful and supportive, and the vets are amazing. I genuinely wouldn’t ever go to another vets. The wellness plan is a life saver as well, a monthly plan that covers the cost of all vets visits. Unfortunately we’ve had to use this way more than expected with one of our dogs, but it’s probably saved us thousands of ponds. I can’t recommend white cross in Alvaston highly enough.

Roger Swaine Posted on Google 1 year ago

Fantastic experience: Exceptional and compassionate service but also very knowledgeable. One of our older cats has been struggling for a year and been prescribed multiple cases of antibiotics & AIs by another vet clinic. WCV immediately identified the issue as a form of asthma. Cat is now happy and doing well with the use of a nebuliser every day. We also had another medical emergency just the other day and we were treated with sympathy and courtesy while turning up out of the blue without appointment. Their cat-friendly waiting area is an absolutely great idea to reduce the stress of visits.

Bezeb Posted on Google 1 year ago

Fantastic experience: Exceptional customer service. After a frantic call to the vets for our poorly cat we were seen straight away. Although the outcome was not good and the worst imaginable ending, our feelings as a family were taken into consideration, the compassion shown could not be faulted from the nurses through to the Vet. Time was given, excellent explanation, but above all the empathy for our situation was above and beyond. Thank you.

Nikki Hopwood Posted on Google 1 year ago

Fantastic experience: Lovely practice and always have time and patience to answer our questions about our pets.. highly recommend!

Louise Walker Posted on Google 1 year ago

Fantastic experience: Fabulous! Seen very quickly and no waiting. Everything explained well and the dog was gently and considerately treated and handled. Would recommend 100%

Sadie Brian Posted on Google 1 year ago

Fantastic experience: Been using White cross vets for 11 years now and we have received consistent fantastic service. My doggy loves going, she is always well looked after and cared for! All of the staff are super friendly and I am very happy with their advice and service

White Cross Vets
White Cross Vets

Hi Sadie, thank you for the kind review. We really appreciate your kind words and your support over the years of visiting our practice. We look forward to seeing you again soon. From all the team at White Cross Vets.

Tammy Hogan Posted on Google 1 year ago

Fantastic experience: Amazing staff, very approachable all willing to help and answer any questions.

Dionne Barton Posted on Google 1 year ago

Fantastic experience: I took my 2 dogs for a well being check, one is nervous and anxious. The Vet was fantastic, patient and calming with both dogs. I highly recommend.

nikki seymour Posted on Google 1 year ago

Fantastic experience: Fantastic vets, very friendly and welcoming probably best I've been to. Staff are lovely and just wanted cuddles from my puppy. I got the wrong date but she needed her jabs that day so they squeezed me in. Thank you so much.

Diane Johansen Posted on Google 1 year ago

Fantastic experience: First time visit, my newly adopted dog had nails clipped, and vaccinations done, everyone was helpful and polite. Highly recommend

White Cross Vets
White Cross Vets

Hi Diane, thank you for the kind review. We appreciate the feedback. Best regards, White Cross Vets

Caroline Burnett Posted on Google 2 years ago

Fantastic experience: We had our six month old Cavachon puppy neutered on Wednesday! He was looked after very well, we was given a pack with information. It was made even better when we found a get well soon card from the vets! Thank you once again for looking after him!

White Cross Vets
White Cross Vets

Hi Caroline, thank you for your lovely review. We are glad you liked the card :) See you again soon. The team at White Cross Vets.

William Murphy Posted on Google 2 years ago

Fantastic experience: Had to say goodbye to my beloved Smudge recently after a few weeks of exceptional care by the team at White Cross Vets. Whilst the outcome was always inevitable, Smudge had plenty of fusses when he visited and the advice was top notch. Even on the saddest of sad days they were nothing short of professional, caring and just all round brilliant.

Natasha Thomas Posted on Google 2 years ago

Fantastic experience: Lovely clean practice, very friendly staff and looked after our cat very well during her stay.

Anne Cole Posted on Google 2 years ago

Fantastic experience: White Cross vets in Alveston the staff are 100% professional, caring and kind it’s only been a few days since the passing of my beautiful cat Tilly, but I can honestly say they showed so much compassion towards me as I was a total wreck knowing I had to say my last Farewell and send my beautiful Tilly over to rainbow Bridge, so if you’re thinking of using This Veterinary practice I would highly recommend them.

Gemma Tooby Posted on Google 2 years ago

Fantastic experience: Fantastic place, great reception staff and Claire the vet was so caring with my nervous staffy. She sat on the floor with her and let her come to her and didn't rush anything, she spent about 15 minutes being patient with her and it was amazing service would highly recommend this vets.

Colin Bowley Posted on Google 2 years ago

Fantastic experience: We took our dog Lexi because she was very poorly with a womb infection, we were advised that lexi was very likely not to survive and we were given a alternation, we could have her put down or give her some treatment and see if she responds. We opted for the treatment but were told that she may not get better, with the treatment, some antibiotics and Pain relief I went home and nursed her. For the first 2 days it was touch and go but the 3rd day she seemed to pick up, I decided to take her for a walk see if it helps, it did and from then on she has grown from strength to strength. Now 8 days on she is back too her usual lively self. We are so grateful for the help and advice that we got from White Cross Vets, special thanks to Penny for showing so much compassion Colin Bowley

Colette Walker Posted on Google 2 years ago

Fantastic experience: Great, friendly, professional, caring vets. Nothing to fault. Shadow, our cockapoo us in safe hands.

AB C Posted on Google 2 years ago

Fantastic experience: Took my baby for a spay using cats protection voucher and felt some embarrassment , but they were so lovely , didn’t make me feel shamed for using the voucher and just wanted the best for my cat. Even gave us an after care package with some gentle tummy food. Great customer service and care for my baby. Will go here again without a doubt

Kathryn Joynes Posted on Google 2 years ago

Fantastic experience: I wasn't registered with White Cross but had to call them in an emergency when my own vet was unable/unwilling to help with my dog. They went above and beyond to help and all staff were so caring and compassionate in our hour of need, from the first panicked phone call at 4.30pm, i a,my sons and our dog were treated with such care Sadly, the outcome wasn't a happy one, but the level of care we received was outstanding. I would highly recommend this vets and I thank you all, from the bottom of my heart for the wonderful care we all received yesterday. ❤️

ann stanley Posted on Google 2 years ago

Fantastic experience: My vet penny is outstanding. She is caring, patient and amazing with my dog. All the other staff that work there are just as warm and welcoming. My dog has had to have a major operation and is still happy to return.

Alan Prior Posted on Google 2 years ago

Fantastic experience: Lovely people. Extremely knowledgeable and set both me and my cat at ease throughout the whole comprehensive consultation. Thank you to all there and we will see you next month. Legwarmers and Al x

DANI Posted on Google 2 years ago

Fantastic experience: Excellent service and staff are very kind and helpful. I booked my youngest cat for a spay and microchipping(which was free) and everything was done on time no delays and we got her home on the same day we also got great advice from the veterinarians and nurses that worked there. Defineately highly recommended!!!

Charmaine Simpson Posted on Google 2 years ago

Fantastic experience: The clinic is always clean and well kept, staff are friendly and helpful and the doggy treats are always welcomed by Baxter

Fran Eyre Posted on Google 2 years ago

Fantastic experience: I'm constantly surprised at the kindness as well as the professionalism of all of the staff here. I'm newly joined and feel my cat Chunky will be well cared for. The cost of the monthly plan is very good, Chunky is having a wellness day next week heehee love it (all included in the monthly plan)

Hazel Newcombe Posted on Google 2 years ago

Fantastic experience: Great vets, really kind and caring with fantastic knowledge. Our dog loves going as they treat him so well with lots of cuddles to make him happy so the consultation goes well.

Gemma Posted on Google 2 years ago

Fantastic experience: Great service, went in for vaccines but they did a full health check and offered flea/worming if needed, he does need a dental which is quite expensive but providing all the before and after care is worth the money. I would say in general the prices are probably a bit more expensive then some vets but it's well organised, they clearly care for the pets and seem really happy to help which is worth the higher prices when it comes down to ur pet care so I'm happy! They also seem to have a lot services :)

Tracie Brown Posted on Google 2 years ago

Fantastic experience: I can honestly say I have complete trust in all who work at Whitecross. They take care of my 2 cats like they are their own family. They are professional, welcoming & friendly from the minute you walk through the door until you leave. I would not go anywhere else. Thank you

Zach Busch Posted on Google 2 years ago

Fantastic experience: Recently had my cat spayed here, the reception staff are wonderfully helpful and very friendly. The surgery process was explained in detail and the nurses I met were also very professional and reassuring. Overall incredibly pleased with my experience.

denise webb Posted on Google 2 years ago

Positive experience: Took my pug for his yearly health check with his wellness plan. Friendly staff.

Jo Evley Posted on Google 2 years ago

Fantastic experience: Fantastic friendly staff, nothing was too much trouble and they were so kind and gentle with our puppy, she didn’t even notice the injections!

Andrea Baldwin Posted on Google 2 years ago

Fantastic experience: Absolutely lovely service from start to finish of appointment. Reception staff are so friendly and welcoming. Tilly was being spayed and I was real anxious about it. However after the consultation with the nurse, I instantly felt better as every step of the procedure was explained including the cost. When we went to collect her we saw Rob who is so sweet. He explained the best after care for her, again fully putting our minds at rest. A fantastic service from start to finish.

Sam Stanley Posted on Google 2 years ago

Fantastic experience: Fantastic vet practice. Staff are lovely, it’s clean and tidy. Lots of space in reception to keep pets separate. Good value, and even better value is their “Wellness Plan”. Highly recommend.

Milena Cristina Posted on Google 2 years ago

Negative experience: I have taken my dog there twice as he kept shaking his head and scratching his ear and they said it was nothing but an allergy to the pollen (hayfever). After about 3 weeks he did not sleep the whole night and was crying every time he scratched his ear or we would touch it, it was then when I took him to a different vet as an emergency and he was shaking his head every 5 minutes and crying non stop and they told me he had a severe inflammation which was becoming an infection and it was so bad, that it was spreading to his eye. I cannot believe the lack of care they had with my dog considering we had set up a pet plan with them and were hoping that they could be our local vet.

nik l Posted on Google 3 years ago

Fantastic experience: Excellent service, definitely recommend the wellness plan. This offers me reassurance that I can visit any time, and all vaccines wormer etc is included. Just dropped her off for her mot, including bloods and urine analysis - all included in the price. Penny is also currently attending regularly for weight checks and can have her nail clipped as often as she needs. Plus I get 25% and nhs discount off her vet recommended food. Great service.

White Cross Vets
White Cross Vets

Hello! Congratulations on your new family member! We really appreciate the lovely review and recommendation for our Complete Wellness Plan. See you soon. All the best, the team at White Cross Vets.

Craig Williamson Posted on Google 3 years ago

Fantastic experience: Super service from the small Saturday team on 01/04/23. Spaniel in jested human blood pressure tablets. Immediately seen by the team, they took advice from animal poisons and after the dog was made to vomit we brought her home. Can report no further symptoms and back to normal. Massive thanks to the three of you who saw the spaniel and us. Brilliant team, great service.

Emma Turner Posted on Google 3 years ago

Fantastic experience: Friendly, patient and helpful staff. Lovely welcome and they even have a sectioned off area for cats and they provide blankets to put over the top of the cat carriers. The Vet was super helpful and provided us with all the necessary information and warnings relating to our cats' diet; they have a raw food and hypoallergenic biscuit diet. We are on the complete wellness program and it takes a load off your mind knowing that your pet's flea and worming is covered,checkups are all covered and you even get discounts for stuff in their shop.

Harley Quinn Posted on Google 3 years ago

Fantastic experience: Excellent Vets practice, always clean and tidy with very approachable and knowledgeable staff. My cat has been well looked after by them over a variety of appointments for a number of things from simple jabs to more complicated strains and sprains. Their dedicated cat area is great for keeping nervous kittehs calm

White Cross Vets
White Cross Vets

Hello, thank you for the lovely review. We're glad to hear that you like the dedicated cat area. We look forward to seeing you again soon. Best regards, White Cross Vets

nikita fearn Posted on Google 3 years ago

Fantastic experience: Came in with my dog with skin conditions and she was advised on a new tablet and they explained everything and let me know the cost and made sure it was all okay before going ahead they were very professional and kind. Best vets Iv ever been to

White Cross Vets
White Cross Vets

Hi Nikita, thank you for the lovely review. We really appreciate your feedback and look forward to swing you again. Kind regards, White Cross Vets

Andrew Tillson Posted on Google 3 years ago

Fantastic experience: 17/06/22: 17:30, I just want to say thank you so much to you all for laying to rest my Dog Bailey. I appreciate all of your care and compassion and dignity for an old lady. I have so much gratitude, Thankyou

White Cross Vets
White Cross Vets

Hi Andrew, thank you for the lovely review. Our sincerest condolences for the passing of Bailey. Kind regards, White Cross Vets

Talita Buckers Posted on Google 4 years ago

Fantastic experience: I have been with White Cross Vets Alvaston for 11 years now and I've always been very satisfied with their service. They were wonderful, when one of my cats was ill and shortly after diagnosis had to PTS (November 2020). I would definitely recommend them.

White Cross Vets
White Cross Vets

Hi Talita, thank you for your kind words. We appreciate the lovely review. Kind regards, White Cross Vets

Paul Osterholm Posted on Google 4 years ago

Fantastic experience: We decided to find a vet who could see us on the day. I phoned White Cross Vets who just arranged everything very easily. Couldn’t fault the service from start to finish. There were no hidden costs and I was very surprised at the end cost because my normal vet would… You now have 2 new future customers

White Cross Vets
White Cross Vets

Hi Paul, thank you for sharing your experience. Glad that we could help. We look forward to seeing you again soon. Kind regards, White Cross Vets.

Christine Halpin Posted on Google 4 years ago

Fantastic experience: Took my dog to the vet with what I thought was a skin infection, the vet quickly spotted puncture marks as he'd been bitten by something, she recommended a course of treatment. 2 weeks later the infection was all cleared.

White Cross Vets
White Cross Vets

Hi Christine, thank you for sharing your experience of visiting our practice. We really appreciate the great review. Looking forward to seeing you again. All the best, White Cross Vets.

M D Licensing Posted on Google 4 years ago

Fantastic experience: Since we have had Tilly from a puppy. She had always recieved the best treatment and advice from a professional friendly team. I would highly recommend the practice. You cannot put a price on a family pet so having a place that she can go if needed is reassuring. Thank you to the whole team, it has not been an easy time with this pandemic but our pets need care too.

White Cross Vets
White Cross Vets

Hello, thank you for the lovely review of Tilly's care with us. We really appreciate it. All the best, the team at White Cross Vets.

Diamond Day Nursery 'taking care of your Precious Little Gems' Posted on Google 4 years ago

Fantastic experience: Whitecross vets in Alvaston has always been brilliant. We have been with them for many years now, with a range of pets, rabbits, chickens, cats and dogs. The team are very professional, friendly and very helpful. Their love for animals shines through. We wouldn't go anywhere else! Thank you to the whole team.

White Cross Vets
White Cross Vets

Hello, thank you for the lovely review. We really appreciate it. Best regards, White Cross Vets.

Betty Burns Posted on Google 4 years ago

Fantastic experience: I use this vet's for all my dog's health care, the staff are very friendly, helpful and polite. The vet that looked after my dog explained what was going to happen, took him into the surgery, then bought him back to me,she also gave me advice about his dental condition.

White Cross Vets
White Cross Vets

Hi Betty, thank you for the lovely review. We really appreciate the positive feedback. All the best, White Cross Vets.

Emma Willis Posted on Google 4 years ago

Fantastic experience: Such a lovely team of staff, always friendly and make you and your furry one feel at ease. No patronising or forcing you into extra purchases. Really pleased they are our vets.

White Cross Vets
White Cross Vets

Hi Emma, thank you taking the time to share your experience. We appreciate the feedback. Looking forward to seeing you again soon. All the best, White Cross Vets

NoonNoon derby Posted on Google 4 years ago

Negative experience: I am writing this review from my experience with white cross vet Derby branch, my local vet. I came across them with pleasure that they are in my local so I can bring my cat here if I need help. At first visited, seems to be very nice and understanding about cat's situation but all about dental removed. Vet should know better than me that cat's teeth needed to be removed 4-5 teeth and again my cat teeth is not in a good condition as they start to show the bad sign again. January White cross rang to postpone my cat appointment for checking weight loss but no re book for my cat. Until Now, July Monday just pass this week, I brought my cat to see vet because her claw went to paw, weight her and nurse told me that she loss lots of weight. Is this issue needed to be attended urgently? No, next Tuesday is next appointment.Anyway, my cat's Kidney failure is leading the teeth problem, weight loss significantly, constantly diarrhoea, hind legs start wobbling. Surprise that Nurse doesn't seems to interested that its urgent matter.I tried to ring them to get in 3 days in a roll but they wont let me see the vet.All reception said the vet said she need recover from diarrhoea!! Is this a point of view from the Vet?? Reception said I can pick up the probiotic sachet to reduce the diarrhoea. Rubbish suggestion from Vet. No interesting whatsoever. I came home from work and found my cat collapse on the floor and just look at me in my eyes, no power on her, I rang the emergency vet at city gate, brought her there. She is dehydrate, a little kidney left on her, collapse and very weak. This cat need to be put down that night. I was so shock because my cat never show any sign of kidney failure, The vet never told me about the sign of kidney failure. Every time I went in to see vet, they just want to take teeth out. Nothing else!! truly from me. Rotten teeth, weight loss, weak and wobbling at the back legs are sign of kidney failure questions but why vet seems to not point out for 3-4 years has gone with your services. I loss my loving cat. She a fighter cat at heart. Before the vet put sleep, I heard a meowww from the room on my phone.You are not allowed in the hospital ,just sat in the car. I came home with empty basket with broken heart. I am telling you that Its depend on your luck that Who is answering your call that day? Is that person has a good heart ,caring about your issue? How is that person care about your urgent issue on your loving cat? Just like you are playing the gamble on who is answering your call? angel or evil!!

White Cross Vets
White Cross Vets

Our sincerest condolences for the loss of your cat. At White Cross we take all feedback very seriously and we are sorry to hear that you feel unsatisfied with the service received. To make an official complaint, visit; https://www.whitecrossvets.co.uk/raising-a-concern/ Best regards, White Cross Vets

suzanne Jarvis Posted on Google 4 years ago

Negative experience: I rang yesterday with a dog in pain and was told the next available appointment was 2 weeks away approx or I could ring in the morning to see if he could be seen. No regard for the animal in pain no other advice given. I went to the emergency vet who needed to use sedation to examine and extract a foreign body from his ear- the vet told me we couldn’t wait despite my dog having eaten due to ‘it would be cruel to leave him in pain’ and yet my usual vet offered no advice no attempt at any triage just ‘ ring back tomorrow’ on the chance I might get him seen, had a similar experience in January also - following episodes of bloody stools - no concern raised …. Poor service and we have been with you for almost six years - I have now switched vets and would NOT recommend

White Cross Vets
White Cross Vets

At White Cross we take all feedback very seriously and we are sorry to hear that you feel unsatisfied with the service received. We welcome you to visit our Raising A Concern section to make an official complaint; https://www.whitecrossvets.co.uk/raising-a-concern/ Best regards, White Cross Vets

David “Bocka” Stevens Posted on Google 5 years ago

Fantastic experience: We have been taking Dexter here since we had him as a puppy. Always very friendly staff, attentive and would recommend White Cross to anyone.

White Cross Vets
White Cross Vets

Hi David, thank you for your lovely review. We hope Dexter is doing well. If we can help you with anything, please feel free to call us. The team at White Cross Vets.

Michelle Birkenfield Posted on Google 5 years ago

Fantastic experience: I 100% recommend White Cross Vets. From the minute you walk through the door, nothing is too much trouble. Friendly staff, cleanliness is amazing, very competitive prices and most importantly, your pets are treated with such love and care. Thank you to the Alvaston branch, you always look after my girls fantastically

White Cross Vets
White Cross Vets

Hi Michelle, thank you for sharing this lovely review. It means a lot to us. Looking forward to seeing you again soon. All the best, the team at White Cross Vets.

Katie Smart Posted on Google 5 years ago

Fantastic experience: At Whitecross in Alvaston, the staff are friendly, Professional, courteous and approachable. They care about their patients and treat them as one of their own. The costs are what you would expect and they do not rip you off as I have experienced at other surgeries. I would wholeheartedly recommend Whitecross vets in alvaston to anyone thinking of or already having an animal that's not at a vets as of yet.

White Cross Vets
White Cross Vets

Hi Katie, thank you for the lovely review and recommendation for our practice. We really appreciate the positive feedback for our team. Looking forward to seeing you again. All the best, the team at White Cross Vets.

Samantha Stanley Posted on Google 5 years ago

Fantastic experience: Reception area is set up for social distancing and separate areas for cats and dogs. I would highly recommend this vets practice. The vet was excellent at listening to my concerns. She explained treatments well and examined my dog fully. She was also friendly and caring whilst still being professional.

White Cross Vets
White Cross Vets

Hi Samantha, thank you for the kind review. We really appreciate your support and look forward to seeing you again. All the best, the team at White Cross Vets.

Lilly Jones Posted on Google 5 years ago

Fantastic experience: We have used the same vet practice for over 20 years and was always happy with the service. We decided to switch to Whitecross for our new kitten as it’s nearer to our home and we had heard nothing but positive things. We were thoroughly impressed from the initial booking experience to the consultation. Staff were warm and friendly. All staff demonstrate a genuine love of animals which is everything you want. Can’t recommend them highly enough!

White Cross Vets
White Cross Vets

Hi Lilly, thank you for taking the time to write this lovely review. We really appreciate the positive feedback. Looking forward to seeing you again soon. All the best, the team at White Cross Vets.

Hannah Henshall Posted on Google 5 years ago

Positive experience: We've been client's of this vet practice since it first opened in Alvaston, never had any major issues and the staff are always friendly and professional. Any small concerns have always been rectified promptly. I always recommend this vets when people ask.

White Cross Vets
White Cross Vets

Hi Hannah, thank you for your kind words. We appreciate the ongoing support and look forward to seeing you soon. All the best, the team at White Cross Vets.

lesley nelson Posted on Google 5 years ago

Fantastic experience: I was concerned about my cats paw after a altercation with another cat and rang the surgery the following morning at 8am and was offered an 8.15am appointment. Very good service. Seen and dealt without any problems. I recommend this vets to anyone.

White Cross Vets
White Cross Vets

Hi Lesley, thank you for the lovely review. We really appreciate the feedback. All the best, the team at White Cross Vets.

Louise Hutton Posted on Google 5 years ago

Fantastic experience: Always a friendly and helpful visit. They always do the best by our little dog. Caring and kind staff members bland the monthly plan is great for ensuring all her basic needs are taken care of.

White Cross Vets
White Cross Vets

Hi Louise, thank you for the kind review. It is very much appreciated. We look forward to seeing you again soon. All the best, the team at White Cross Vets.

Victoria Manester Posted on Google 5 years ago

Fantastic experience: My beautiful little rescue puppa Rosie had a dental today and was looked after extremely well. My dog is very nervous and hates being away from me (and who can blame her? ) but she settled well with the lovely Sammi and Robert today. I struggle to trust anyone with my girl, but I felt at ease today knowing the practice were aware of her health issues and were happy to comfort her. The wellness plan works out financially well at this practice and they go the extra mile to ensure animals receive that little bit of extra love and comfort when they need it.

White Cross Vets
White Cross Vets

Hi Victoria, thank you for rating our practice. Kind regards, White Cross Vets.

mattjohnwoolley Posted on Google 6 years ago

Fantastic experience: Excellent service would recommend to anyone who is in need of help especially at this time, when no one else was willing to help they couldn’t help enough when my puppy passed blood. got a phone appointment straight away and all of the staff I spoke to were lovely managed to run a urine test, weigh and get me medication for him all within the space of a day. Honestly can’t thank everyone here enough!

White Cross Vets
White Cross Vets

Hi Matt, thank you for taking the time to write a lovely review. We really appreciate it. All the best, the team at White Cross Vets.

tanya ames Posted on Google 6 years ago

Positive experience: I have been to this vets practice lots of times with our rabbits and Guinea pigs and would definitely rate it a 5 star. All the staff are really friendly, chat to you about all their animals and genuinely care about all pets. It's a really lovely practice. The best vets I've ever been registered with in fact, in the 30 years I've had pets. I have had to knock a star off this review however, because at today's visit my rabbits were given the wrong vaccination which upset and worried me. The staff member that did it was very apologetic but I dont think this is acceptable and they only realised because I pointed it out.

White Cross Vets
White Cross Vets

Hi Tanya, we take client feedback very seriously and we're sorry to hear that our level of service did not meet your expectations on this occasion. Our Clinic Director would be happy to discuss any concerns that you may have on 01332 756060. Best regards, White Cross Vets.

Daniel Gallagher Posted on Google 6 years ago

Fantastic experience: Ralph always loves going here, the staff are kind and welcoming as soon as you enter reception right up until seeing your vetinary professional. They take time to understand your pet and are obviously passionate about their profession. I've only ever had positive experiences at this practice

White Cross Vets
White Cross Vets

Hi Daniel, thank you for your kind words. We really appreiciate the feedback. Best regards, the team at White Cross Vets.

Sara B Posted on Google 6 years ago

Fantastic experience: After receiving awful vet treatment elsewhere i decided to try white cross and what the best decision ever. They have been nothing but so understanding and kind to myself and my animals . So welcoming as soon as you come through the door, staff really take the time to understand you and your pets. I cannot recommended this vets enough! They are absolutely fantastic! They really do take pride in their work and my goodness it shows! What fantastic people they all are! Keep up the good work guys!

White Cross Vets
White Cross Vets

Hi Sara, thank you for the lovely review. We really appreciate your kind words. Looking forward to seeing you again soon. Best regards, the team at White Cross Vets.

nicole Posted on Google 6 years ago

Fantastic experience: Had our first visit 2/09/19 with our 15 year old cat Murphy, extremely helpful and friendly staff and the vet was lovely. Kept our cat nice and chilled out - can't believe there is a cat-friendly section. No complaints whatsoever, hoping every check up will be as relaxed and uneventful! 5* He unfortunately fell very ill on 12th September, so I called the 13th September and they got us an 11am appointment same-day! We picked him up at 7pm and they got us a 10am follow up appointment the next day. I can't believe they got us in at such short notice - and we were late to our 10am appointment as I have an escape artist who hid himself away before we set off! They called at 10:10am to make sure everything was okay and we were still coming, understanding and laughing when I explained my cat knew he was going to the vets and id spent the best part of an hour looking for him in the house! Said it was okay for us to still come in and we were seen within the hour despite being over half an hour late!! Exceptional service. Unfortunately Murphy is a grumpy old boy who doesn't think much of vets - but they give five star service and are a very friendly bunch.

White Cross Vets
White Cross Vets

Hi Nicole, thank you for sharing your experience of Murphy's visit with us. We hope to see you again soon. Best wishes, White Cross Vets.

Julianne Mcguire Posted on Google 6 years ago

Fantastic experience: Amazing!!! the most friendly and welcoming team, I'm completely reassured that they look after my animals as if they were their own. They are very thorough and I believe they give the best care and advice. I wouldn't go anywhere else

White Cross Vets
White Cross Vets

Hi Julianne, thank you for the lovely review. As pet owners ourselves, we all know what it's like to have a poorly pet. If there's anything we can help you with, feel free to get in touch with our team. Best, White Cross Vets.

Anthony Simpson Posted on Google 6 years ago

Fantastic experience: Our whippet Mia was looked after so well since we started taking her to white cross vets , never stressed etc. And the service we received on our tragic day 2 weeks ago was 2nd to none. I personally would recommend these vets anytime. Thanks to you all for your fantastic service. Tony & Liesa Simpson. (MIA).

White Cross Vets
White Cross Vets

Hi Tony and Lisa, thank you for the lovely review so soon after losing your beautiful girl. We're glad that we could make things a little bit easier. Take care, White Cross Vets.

Rebecca Jeffrey Posted on Google 7 years ago

Fantastic experience: I have always had animals and nothing is more stressful when they are under the weather. White cross always help, they are so understanding and put our animals first. I strongly believe that they are one of th best vets in derby and genuinely care about the animals they treat. Thank you.

White Cross Vets
White Cross Vets

Hi Rebecca, thank you for the lovely review. We treat the pets who visit us with the same care and compassion as we would our own pets when they are sick. We are all pet owners ourselves after all so know exactly what it's like to have a sick pet. Feel free to contact our team if you ever have questions or need advice. Best wishes, White Cross Vets.

jonathon rogers Posted on Google 7 years ago

Fantastic experience: My cat Lily fell I'll with suspected cancer or possible serious internal infection with the symptoms pointing to either 8 weeks ago and she recieved first class care from a very professional and highly qualified vet named Claire. Claire's advice and experience gave me confidence and faith in her ability to provide Lily with top quality care and diagnosis. I revisited Whitecross yesterday and specifically requested an appointment with Claire due to her excellent service last time and her knowledge in Lilys potential illness. Again Claire provided me with confidence in her advice and experience. Lily is doing excellent after 2 months of steroids and I'm really happy that her strong wellness is pointing towards a really bad but treatable internal infection, rather than the worse case scenario of terminal lymphoma cancer. A couple more months on the tablets at half the dosage is needed before we will know for sure but the signs are extremely positive. I knew I made the right decision to go back to Whitecross with this issue, as I registered my cat at another vets that were cheaper when I needed to cut down outgoings, but every time I visited them I felt that while they were lovely vets their experience and advice didn't provide me with confidence at all. On the back of this service from whitecross I will definitely only be using them exclusively from now on. In this case you certainly get the quality you pay for and my cat is worth every penny. A big personal thank you to Claire at Whitecross for her professionalism and excellent service. I highly recommend this vets if your currently looking to register your pet somewhere.

White Cross Vets
White Cross Vets

Hi Jonathan, thank you for sharing your experience of Lily's care with us over the past couple of months. We are always happy to discuss Lily's changing needs with you. We hope for a continued improvement in her health in the coming weeks and months. Best wishes, White Cross Vets.

cachipunky Posted on Google 7 years ago

Fantastic experience: Amazing staff, so caring and thoughtful. My cat Peter had to be put to sleep last week and the support I was shown by the staff was amazing, not oblo that but a few days later I got a beautiful card and forget-me-not seeds to pot as soon as I get his ashes, they are amazing with my dog Alfie too Highly recommended

White Cross Vets
White Cross Vets

Hello, we are so sorry for the loss of your beautiful boy Peter. Thank you for the kind review at such a sad time for you. Sending cuddles to Alfie. Best wishes, White Cross Vets.

Moon Rose Douglas Posted on Google 7 years ago

Positive experience: Forgot the vets name she specializes with reptiles, very nice to my beardi. Even thou he shown his beard for the 1st time Haha. lucky they had a space to see me so soon the waiting room was clean reception staff very helpful and friendly. Thank you also reasonable prices.

White Cross Vets
White Cross Vets

Hello! Thank you for the lovely review. Please feel free to get in touch if there's anything else we can help you with. Best wishes, White Cross Vets.

sandra harrison Posted on Google 7 years ago

Fantastic experience: We visited the practice today,with my cat Tia,who is very nervous, for her senior health check.Staff are always very patient, kind and caring towards her and also very informative.It is a wonderful practice and i would definitely highly recommend it.Thank you to all at Whitecross vets.

White Cross Vets
White Cross Vets

Hi Sandra, thanks for the kind review of Tia's visit with us. Please feel free to get in touch if you have any questions. Best wishes, White Cross Vets.

Small NoTall Posted on Google 7 years ago

Fantastic experience: Contacted the vets today for my bunny, the lady on the phone recognised the urgency of the situation straight away and I was seen to immediately by a friendly and knowledgeable vet. I brought my guinea pig here years ago too and received the same standard of care for my pet then. I highly recommend this vets practice for people with small animals as not all vets are as knowledgeable and on point with smaller animals as this practice is. All of the staff are friendly and welcoming too which is an added bonus!! I am very pleased to have such a great vets so close.

White Cross Vets
White Cross Vets

Hello! Thank you for the lovely review and recommending our practice to pet owners with small pets. Please feel free to get in touch if you have questions or need advice. Best wishes, White Cross Vets.

Kes Parker Posted on Google 7 years ago

Fantastic experience: Brilliant practice! I am an extremely happy pet owner, my cat Murphy can be anxious in his carrier but the Vets and Nurses here are amazing with him. Wonderfully reassuring with honest advice and bags of experience! I wouldn’t trust any other practice with my boy. White Cross are simply the best.

White Cross Vets
White Cross Vets

Hi Kes, thank you for rating Murphy's recent visit with us. We hope to see you both again soon. Best wishes, White Cross Vets.

Amy Goodman Posted on Google 7 years ago

Fantastic experience: Maggie our Labradoodle ran and banged her foot, which left her with a limp. She was seen by a lovely vet within 45 minutes of ringing them. The vet was very thorough and reassuring. Excellent service.

White Cross Vets
White Cross Vets

Hi Amy and Maggie! We hope the foot is doing a bit better. Thank you for the lovely review. Please feel free to get in touch if you have any questions. Best wishes, the team at White Cross Vets.

Laura Wesson Posted on Google 7 years ago

Fantastic experience: We have been taking our cat Jim here for years, always a brilliant service, helpful and friendly staff. Also brilliant having a separate waiting area and consultation room for cats, makes it a bit less of a stressful experience for both cat and owner!

White Cross Vets
White Cross Vets

Hi Laura and Jim! Thank you for the kind review. We're glad to hear that the cat friendly set-up makes the vet visit less stressful for both you and Jim. We hope to see you again soon. Best wishes, White Cross Vets.

Cam Mansfield Posted on Google 7 years ago

Fantastic experience: We've always brought Bella here. Her latest visit was being spayed. We felt very sorry for her during recovery but recovered really well. The after care white cross provide is great. While she was under GA they also clipped her nails, cleaned her teeth and also removed some sap that was bedded in her coat from a new shed all included in the price we paid for the op. We've never been disappointed at white cross.

White Cross Vets
White Cross Vets

Hi Cam and Bella! Thanks the the lovely review and adding the beautiful photos of Bella in her medical pet shirt to our page. Please feel free to get in touch if you have any questions. The team at White Cross Vets.

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