Holly House Veterinary Hospital & Ark Referrals

Negative experience: ⸻ Losing my dog was devastating. What made it even more painful was the way communication was handled throughout my experience. When I first called because my dog had collapsed, I was told they were dealing with another emergency and to call back in ten minutes. At that moment, it was truly a life-or-death situation. Pet owners need immediate guidance, reassurance, or clear triage direction in emergencies. Being asked to simply call back left me feeling unsupported during the most critical moment. Tragically, my dog was put to sleep due to a splenic bleed — a situation the vets could not have changed. Afterwards, when I raised concerns, I was advised there was a 14-day timeframe in relation to my complaint. This was later described as a misunderstanding. I understand that miscommunications can happen; however, clarity and consistency are especially important when someone is grieving and seeking answers. The shifting explanation added confusion and unnecessary stress at an already traumatic time. Rather than clear accountability, responses often felt focused on process rather than acknowledging the emotional impact of the situation. Clients should not have to repeatedly push for clarity when raising legitimate concerns. While reports were eventually provided, the overall handling of communication added avoidable distress during an already heartbreaking experience. I hope Holly House reflects seriously on how communication, triage procedures, ownership, and empathy are delivered in situations where pets’ lives are at stake

Fantastic experience: Such love and care for animals. Our dog needed overnight emergency care , and that care was exceptional not just to our dog but to us too. Everyone there was caring and respectful and explained everything to us including the financial side of things. I hope we never need there service again, but would definitely recommend

Fantastic experience: I would like to express my deepest gratitude for the care and compassion you showed our cat, Tank on 24th Nov 2025 Dr Amy explained all of the options clearly and answered every one of our questions with patience and understanding. Although it was an extremely difficult moment for our family, her calm guidance helped us make the kindest decision for Tank. When it was time to say goodbye, Dr Amy and the team there made sure we had the space, privacy, and time we needed. The arrangements she provided allowed us to sit with Tank, talk to him, and spend our final moments together in the most peaceful way possible. We are truly thankful for that.

Negative experience: Obviously they help and care for animals but prices are astronomical, insurance were shocked at the prices and refused to pay out the full amount because there charges were predatory. Would not recommend this vet at all. Wolf in sheep's clothing.

Fantastic experience: Thank you so much for helping me through my baby's last moments. You were right, it was awful but it was the right thing to do, and thank you for letting her have a snack and cuddles first and say goodbye to my other pet, and being so supportive to me.

Fantastic experience: Had to take my stepdaughter's ferret to be checked as he was limping and Tom the vet was brilliant he explained everything and let us ask any questions we had. Reception staff was lovely and helpful.

Negative experience: We normally attend White Cross vets, who are excellent. They refer to Holly House for emergencies. We rang early Saturday evening as our dog had something stuck in his teeth/mouth. We’re advised to keep trying to get it out and send a video if necessary. We rang Abbey House in Morley and were told to go in straight away. Kylo had to be sedated to remove some red material that was stuck between his teeth and wound round his tongue. He has now fully recovered. Holly House should have asked us to go in - but they didn’t see it as an emergency.

Fantastic experience: I brought my cat to see them as I was worried that he was unwell and was going to die, they looked at him and said that he was unwell and was going to die.

Fantastic experience: I found myself having to use their emergency service in the most distressing circumstances!? They were AMAZING. Extremely fast, caring (to my cat and me), considerate, and totally transparent with everything (potential cost/s, outcome, and afterlife care) My husband called them to make arrangements and to pay but they did not push or request immediate payment. Thank you for your honesty, understanding, and compassion

Fantastic experience: We took our cat through the night when she suddenly became ill. The vet was very sympathetic and caring. Offered to take paw prints and clipping. They looked after her until the crematorium could collect her. Would use again.

Fantastic experience: Having called holly house when my beloved dog fell ill suddenly I took her straight down to holly house unfortunately my dog was not great and I had to have her put to sleep the vet sadie and vetinary nurse louise were absolutely fantastic maintained compassion and professionalism through out our time there thank you

Fantastic experience: Great when we had to take our sick cat to the vet. It was expensive but it's the amount of money you have to pay for your cat to be seen same day.

Fantastic experience: We had to call Holly House when we were overseas because our elderly cat was showing possible signs / symptoms of pancreatitis and I was very worried. Holly House are the emergency vet for our usual vet and I haven’t needed to contact them before. Melanie, who took the call was just so unbelievably kind, warm, helpful and took time to listen (as I was fairly neurotic!) talked me through options and liaised with the vet to provide some feedback and what to look out for - she also followed up with an email with details and what to do if our pet sitter needed to bring our cat in. I was just so impressed - thank you! I can’t comment on treatment which is a good thing for me - but if the customer service is anything to go by this is a great place!

Negative experience: AVOID HOLLY HOUSE VET AT ALL COSTS – MONEY COMES BEFORE YOUR PET’S LIFE I’m writing this review as a devastated and furious pet owner who deeply regrets ever trusting Holly House Vets. If you value your pet’s life and well-being, do not go there. My cat was perfectly healthy and playful before we brought her in for a simple vaccination. That’s when everything started going downhill. After the vaccination, the vet insisted we purchase a combined flea and worm treatment which we trusted was safe. However, we later received a call from the same vet admitting she had prescribed the wrong medication for our cat. This wasn’t a minor error giving the wrong treatment can seriously harm an animal. We were so concerned by the mistake that we asked her to confirm it in writing, and she did. I have the email as proof of her negligence. Following the visit, my cat’s behaviour changed she became less active. A few weeks later, she came back from outdoors with a limp tail and stopped pooing for several days. We went back to Holly House for help, hoping they’d take real action. Instead, they told us we either had to put her to sleep or take her home and we asked what if she still not pooing they said give as a call; that’s it no tests, no scan, no explanation and they charged us over £100 just to say that. We asked whether she needed an X-ray or any further checks, and they completely dismissed it. Thankfully, we got a second opinion elsewhere, and another vet gave us affordable treatment. Within hours, she finally passed stool and started feeling better. Unfortunately, that wasn’t the end. She wasn’t eating for a few days and I was really worried, so yesterday I took her to the Holly House emergency hospital. The first thing they did was confirm I was ready to pay £180, before even seeing my cat. I said yes because money meant nothing compared to saving her. The vet barely examined her and immediately gave us two cold, extreme options: either pay £1500 just for diagnostic tests (with no treatment included) or put her to sleep. No real diagnosis, no real effort and on top of that, they pressured me to make a decision quickly, saying they needed the room for further emergencies. I was completely shocked. That £180? It was just to be rushed into a life or death decision, with no proper care Once again, we walked away and took her to another vet, where she was treated with real care, for a much lower cost, and with genuine empathy and professionalism. This place is heartless. Holly House Vets care more about how much they can charge you than they do about your animal’s life. They were ready to euthanise my cat without even understanding what was wrong. That’s beyond negligent it’s cruel. I will never go back to this clinic, and I urge anyone reading this to take their pet anywhere else. You deserve compassion, proper care, and a vet that puts animals before profit. Holly House failed us completely.

Fantastic experience: Very good, treated my kitten very nicely and really happy with the service

Fantastic experience: Fantastic team at Holly House, reassuring, professional and warm. Cannot fault them and a much needed emergency service.

Fantastic experience: Excellent vets. Really care about the animals they treat and the owners of the pets.

Negative experience: Prices are way out of the normal range, all they are interested in is making profit from your sick pet! £50 for a DOSE of metacam whilst in the vets, when a full prescription bottle is around £30.. along with all the other charges for single doses of medication.

Fantastic experience: Emergency visit, very impressed with the efficiency and professionalism of the Holly House team. I felt my pet had the best care, fast, effective and accurate.

Fantastic experience: Really helpful team! Found a lost dog and they quickly tracked down the owners.

Fantastic experience: After waking up to find my 23 year old African Grey very weak and in respiratory distress I rang round trying to find an emergency avian vet appointment. After being advised he needed to go into hospital we made the trip to Holly House. Everybody was amazing, explaining everything, keeping us informed about his progress and the cost at all times. I was happy he was in good hands. He made a rapid recovery and I would like to thank everyone for taking care of him.

Fantastic experience: Incredible service and very helpful. Huge thanks for Francisco for your guidance and support during our difficult time.

Fantastic experience: We had to take our cat, Nectar, to Holly House out of hours, and the care we received was exceptional. The team was professional, compassionate, and incredibly thorough, which made such a stressful situation a little easier to handle. They explained everything clearly and treated Nectar with such kindness and respect. It’s reassuring to know that such great care is available when you need it most. I’d highly recommend Holly House for anyone needing out-of-hours vet services. Thank you to the team for everything you did for us and for Nectar!

Negative experience: I am sorry that the lives of animals are worthless to them. My cat's hand was injured at home. I took him there quickly and they gave me a form that I signed for three hundred and fifty pounds and I was happy that they were helping my cat..! The next morning they sent me an invoice for 750 pounds and if you don't take the cat, it will be more than that!!!!!!!! My cat was not treated, why!!!!! They didn't even bandage his hand!!!! and they just asked for money!! I spent a week in a hotel and didn't spend that much money, what did you do for him and now I have to go somewhere else and get a scan! This is daylight robbery and I really feel sorry for this company

Fantastic experience: Such an amazing lovely vets with such empathetic staff they were so lovely when our baby skye passed away would 100% recommend x

Fantastic experience: The staff do an amazing job, I took a Woodcock in that flaw into the side of a building, sadly the bird didn't make it due to it's injury, but the staff we're amazing and do an amazing job looking after animals, thank you

Fantastic experience: We recently took my mum’s beloved cat to Holly House Vets, and we are so grateful for the kindness and compassion they showed us. The team was gentle, understanding, and treated our cat with such care and respect. They created a calm and peaceful environment, ensuring her final moments were handled with dignity and love. Thank you for your incredible support and thoughtfulness—it truly meant so much my mum. You have an incredible team!

Positive experience: Don't get me wrong, my dog loves the vets, and they are really good. 99% of the staff are truly amazing, but the cost is problematic. £60 for a consultation is fine, but then the final bill includes £40 for 'extra consultation' and a staggering £90 to bandage. If you look deeper into the company that owns Holly House, it's owned by a company that clearly just wants to rinse pet owners....

Negative experience: I expect all vet practices are the same - but £60 for a ten minute consultation is unnecessary.

Fantastic experience: Just to say how caring and compassionate the whole staff were towards my friend Sarah and her cat Bella. Sadly Bellas time had come but the lovely attitude of the staff couldn't have been better and this softened the blow. Thanks from Sarah's friends. X

Negative experience: Horrendous experience of the last few months. I'm utterly disgusted in the negligent treatment received and the response from management in this regard.

Fantastic experience: Not our usual vets, but we required their help as an emergency out of hours. At a very sad and distressing time, all the staff were so caring and compassionate.

Fantastic experience: Highly recommend Holly House vet hospital (Street Lane, Leeds). Our dog has had cruciate ligaments repaired on both sides, and we cannot praise Roger highly enough. Skilled surgeon and very caring man. Dog loves him, and so do we.

Fantastic experience: My dog Wally was very poorly and we almost lost him with a pneumonia and stomach issue. These are the best vets I've ever been to. Communication was clear/objective, and the caring is in the little things they did, like a nurse running to Tesco to get tuna to get him to eat at least something. Shout out to Francisco, Jenny, Katrina, Cathy, Tom, Dan and the ones I didn't get the name of. Everyone was outstanding.

Fantastic experience: From the second we arrived, we were treated with kindness and compassion. Everyone who dealt with Faro did some with love. From the vets (Jen, Heather and Harriett I believe), to the vet nurses, the students and the receptionists - you treated him like he was one of your own pets. You fought so hard for him, persevering when the surgery didn’t look like it would succeed, and when we brought him in a few days later with stasis, you helped me understand that the nicest thing would be to let him go. Thank you for hugging him and giving him love as he fell asleep - I know he would’ve absolutely loved it. I genuinely cannot convey how thankful I am, nothing can ever repay everything you’ve done for us.

Fantastic experience: Took my tortoise to check for a heartbeat. They took me to a side room immediately for me to wait away from others. Unfortunately, he was deceased but they said to take as long as I needed. They were so kind! And no charge. Thank you xx

Fantastic experience: Our dog became really ill over the past week, so we booked him in on Thursday. As soon as we took him in, he completely changed and put on a brave face, which gave us and the vet (Sara, I think) a bit of hope that he wasn't as bad as we thought. However, we knew he was ill and that it wasn't really worth investigating or treating due to his age. The next night, he got much worse, and we could tell he wasn't just uncomfortable anymore and was starting to feel a bit of pain. We took him in early on Saturday and dealt with Gabor at reception and Abi as our vet. Sadly, we had to have our dog euthanised, but it was much more comfortable for us and our dog due to the brilliant and thoughtful service that we received. We will absolutely be recommending this vet to anyone we know. Everyone we have dealt with here was brilliant. They know your pets are a part of your family and treat them with the utmost respect.

Fantastic experience: They helped me with my budgie, they gave us medication to try and settle her breathing but she didn't change and they gave snowey the best care even let me and my daughter say our goodbye and last cuddles Thank-you all for your support through this difficult time

Fantastic experience: My golden retriever was really poorly after a stay at a kennel, when we took her there they took great care of her, did all the right tests and offered the best treatment for her. I can not recommend them enough. Unfortunately yesterday we had to put her to sleep, but throughout this past month they had been absolutely amazing on every aspect of her care. The vets and the nurses are all compassionate and caring, and communication was always on point. They accommodated us yesterday with a last minute call, and came to our house and made her passing such a peaceful experience, for her and for us. We couldn't have asked for more. Thank you to the whole team, we will always remember your kindness

Fantastic experience: Unfortunately we had to get my dog Bertie put to sleep yesterday evening at Holly House. During this really difficult time, one of the vets - Jim McDonald talked us through our options and very tactfully helped us make the right choice. Thank you Jim, absolute professional and whilst we're obviously devastated we are not left wondering whether we did the right thing. Thank you.

Fantastic experience: We moved to Holly House Vets a year ago in search of better care for our elderly cat, Miranda, and we haven't been disappointed. Dr Sara Ramsey is highly skilled, caring and thorough. Her emphasis on preventative care , alongside treating the existing conditions, is much appreciated , and has made a huge impact on Miranda's health and quality of life.

Fantastic experience: Unfortunately, I had to take my cat to Holly House as an emergency on Christmas Day because she was very poorly. Jim put her to sleep and was so caring, kind and dignified and treated both my cat and myself with respect. The staff at Street Lane were extremely kind and helpful and nothing was too much trouble. I had never been to Holly House before.

Fantastic experience: Family dog ate raisins and after a discussion with an online vet they advised seeing an emergency vet. The receptionist was lovely, caring and knowledgeable. The vet was very good and answered all our questions, he admistered a prokinetic medication via IM to induce vomiting. Dog vomited and we went home with safety net advice and a few doses of activated charcoal. Thank you for working over Xmas period to look after our loved ones.

Fantastic experience: A have recently joined this veterinary practice and what a wonderful experience. Staff are so lovely, truly care and go above and beyond. Would highly recommend!

Fantastic experience: Very friendly and polite staff, they looked after my little friend with care and love.

Fantastic experience: Lovely staff,the vets that treated my tortoise where amazing. Very friendly and sympathetic. Couldn't of asked for more from them,they're so genuinely kind.

Fantastic experience: We’ve been taking our dog to Holly House for the past year and a half, and I’m so impressed with the care she has received. They responded so well when we had an emergency, and were so attentive in their care following her spay. Highly recommend.

Fantastic experience: I found an injured hedgehog 10pm on the roadside. I was very grateful to be able to take him to someone who cared in the hope he could be saved. Thank you for the compassion you showed

Fantastic experience: I saw a bluetit attached by a cat. It had a damaged wing so I put on a pair of gloves a put the bird into a box with a towel. I phoned Holly House and explained to them what happened and they said to take the bluetit to them and they will take care if it and once its recuperated they will release it to where I found it. Big up to Holly House Veterinary at Moortown,Leeds.

Fantastic experience: I found a little baby sparrow on the road next to a car wheel it was very scarred, I looked around to see if its mother was about it was cold I put my hand around to keep it warm ,I then got I touch with Holly house and explained what I had just found ,they said bring it up to the surgery and they will take the bird of me , I didn't know what to do but poor little thing just wanted a chance in life ,thank you Holly house for helping me in my hour of need

Negative experience: They are good for an emergency but charged me for items I had not approved. When querying the additional £250 I was given a weak response. They held back giving my insurance company my details until this money had been paid. Communication was extremely poor and I would not recommend.

Fantastic experience: I found a sick hedgehog in my garden late on a Sunday evening. I rang their emergency line for advice as I didn’t want to leave the hedgehog suffering. They advised me to bring it straight in to the veterinary surgery, and they took responsibility for the care of the hedgehog. I was really impressed by their care and compassion. Thank you so much.

Fantastic experience: Very good service ,i have all 6 of my ferrets and both my cats registered there, makes you fell at ease and is very accommodating

Fantastic experience: Holly House take care of me and my senior kitties with compassion, thoughtfulness and kinds.

Fantastic experience: Every time I have needed to use Holly House I've had a great experience, everyone is friendly and professional and go out of their way to help.

Fantastic experience: All staff, from receptionist to vet surgeon, were kind and compassionate to both us and our poorly dog. Our dog was brought in with a suspected intestinal blockage - the receptionist directed us straight to the hospital rather than sending us to the clinic. Good care started before we even arrived. We were kept updated with frequent calls and photos. She was given anti anxiety medication but she wasn't doing well in hospital and so she was discharged a day early. We all agreed it was best for her well being and recovery and she's currently resting at home with phone support from Holly House staff.

Fantastic experience: Holly House Vets have looked after all our pets for many years. We highly recommend them for the quality of care, the personal service and friendliness of staff and the fact that you can access care 24 hours a day. We feel confident that our pets are safe in their hands.

Fantastic experience: Not a good reason to have to visit the hospital as my young cat had aggressive cancer but the vet on duty was really good under the circumstances and gave me all the information I needed to make the right decision by her.

Positive experience: Absolutely wonderful. Unfortunately my cat passed away and the support and care taken by all staff was amazing. So kind and helpful in what was otherwise a terrible time for the family.

Fantastic experience: A huge thank you to the receptionist and all involved with looking after and taking care of Hetti today so happy and relieved to have her back home. We would be lost without you.

Fantastic experience: Sadly our dog did not pull through from her illness however the care for our beloved pet, and for us, was second to none. I have no doubt our dog remained in the best place to have given her every chance to survive and whilst it was not meant to be, I would not hesitate to recommend Holly House - they are tirelessly working to provide often an emergency and intensive level care service and should we ever feel ready to get another dog, I would feel reassured having them there. They are professional, dedicated, pragmatic, caring and thoughtful offering a really well rounded service around the clock both for the pets/animals and their owners, no matter the outcome - across the board. Thank you for everything you did for Havoc, during her last days and even after she left us. The Harrisons x

Fantastic experience: Saw us within 20 minutes of calling with our cat who’d injured his leg. High standard of care without pushing needless interventions. Caring and professional staff from reception to Vet nurse and vet. We are very grateful to have Holly House nearby.

Fantastic experience: I've had two lovely experiences with Holly House. Once when we lost our pet rat, Sherlock. They looked after him over night, but he sadly passed away. And more recently when my Mum lost her dog, Foxy. The staff at Holly House are friendly, compassionate and made the entire process of saying goodbye to our beloved doggle, just a little less horrible.

Fantastic experience: My dog decided to have an adventure. I walked the streets to find him. Fortunately he is chipped and the surgery contacted me after two hours of searching he had been handed in to Holly House they were brilliant and they looked after him well. Big shout for the night staff I appreciate you all

Fantastic experience: Excellent service as always. Always difficult taking an animal to the vets but the staff at Holly House are always supportive

Negative experience: My rabbit had her first vaccination few weeks ago, 3 weeks after I went back because my rabbit had serious wounds in her ears. Noone knew what was the problem they wanted to give an antibiotics in order to reduce pain and immflamation but there wasn’t any.. they still wasn’t sure about the problem so I decided to leave. I went to an other vet and he said at first look it’s one of the symphton of myxomatosis.. If the rabbit doesn’t get the vaccine early when it’s 5 months old, would get sympthons later. Then a week after they called me about the appointment I booked earlier for health check and they had no idea shes got her vaccine already, but she has got it there.. This vet been recommended to me but I’m not going back again..

Fantastic experience: I have been using this vets for over 20 years for my cats sadly I have had some of my fur babies put to sleep over the years they always kind and gentle have done fur clips and prints off their feet then received a card and some seeds forget me not they tend to charge more but always at the end of the phone staff are 100 percent would not go to any other vets

Fantastic experience: Absolutely lovely people I found an injured Buzzard, and this was the only veterinary that would take a look to see if they could help. I highly recommend this vet.

Fantastic experience: Great service here for an emergency appointment in the late afternoon of New Year's Eve. Thank you to the team for excellent care.

Fantastic experience: Very helpful and informative. Excellent and professional service. A God send when your. Pets need help outside of hours.

Fantastic experience: We have used Holly House veterinary services for the past 13 years, fantastic staff very caring they go above and beyond. Five star

Positive experience: Had a good experience for the first visit but unfortunately the second time was a let down - rang up to say I was stuck in traffic but definitely on my way and the specialist just left like that

Negative experience: Absolutely shocking. The staff were slack and 3 different vets gave me 3 different conclusions which cost me 3 out of hours emergency appointments as I kept getting sent home. They say they ‘examined’ my cats paw, they just looked at it… didn’t even touch or shave it. Took me 4 weeks to find out it was just an abscess that needed draining, in the whole 4 weeks my cat couldn’t walk. Apparently it’s really common for cats to get abscesses under their paws, but instead I was told it was likely to be cancer due to my cats age…. Worst and most traumatic experience with a vets ever. Do not recommend!!!

Fantastic experience: Absolutely amazing and caring vets, our cat got into an accident late at night, our regular vets were closed and this was the closest 24 hour vets open, they took him in no hesitation. Our cat ended up having quite a complex surgery and is now on the mend. They have shown so much love towards our fur baby and so much compassion to us as family, they don’t just offer care to their patients but their owners to. We were very anxious during the first few days of the accident and during the surgery and the kept us updated constantly and even sent us daily pictures and updates on what’s app which I think is very innovative, we also were able to and encourage to visit our cat while he has to stay in. It’s obvious they really spend time with the animals in their care and get to know them as they were able to relate to all the cheeky little quirks and traits our cat has. Our cat has a long recovery ahead and they are there to support us with all his after care, thank you so much to Roger who did the surgery on our cat and they rest of the team who helped look after him we are just so grateful to have our boy back home and we will never forget everything you have done for us

Fantastic experience: I know that whenever I need their support with one of my cats, they make sure that I can have an appointment, to me that is priceless. The staff are extremely friendly, helpful and knowledgeable, would definitely recommend.

Fantastic experience: Can’t recommend enough! I phoned this place up on a Sunday of the bank holiday weekend, not expecting to get through to anyone…but they were super reassuring and gave me advice over the phone regarding concerns with our puppy. The vet was so understanding and made me feel at ease even over the phone. Reassured me that no treatment was needed for the issue, and we could go back to enjoying our weekend thank you so much for your help!

Positive experience: £200.15 to go down as emergency, cat assessed eventually cause another cat worse waited ages, then wanted nearly 3 grand thats to start, what the hell are these prices, vet very good dont get me wrong, so had to say bye bye, they didn't also push for payment, charged 40 to put him to sleep, week later elderly rescue cat, needed to goto sleep they wanted I think 90, confused dot com

Fantastic experience: These guys are real dedicated professionals who thrive in helping all creatures of any form provided staff who throw themselves in helping. Wish I was a veterinarian as I would have been among these tremendous folks helping all

Fantastic experience: Excellent service. Medical emergency with my cat. Seen quickly by the vet. Receptionist very compassionate and kept me calm. Thank you

Fantastic experience: Very friendly and professional staff we took our hedgehog in and she is getting better with the tablets given and the advice to help her have a better life very happy indeed

Positive experience: A pair of large barking dogs in the waiting room was extremely stressful on arrival(they would have been better outside until called) but the rest of the experience was fine. All the staff were lovely and the treatment has gone well. Many thanks for the good work in a hard job.

Negative experience: My Mum 92 years old took her bunny as she was not well emergency appointment took bunny in the back to check glucose levels to see if she could wait ( no mention of cost ) the a general assesment by a vet hours later £87 not to mention the glucose test not mentioned to my mum £30 total bill appointment £193.22 Im sorry but an emergency appointment is NOT AN HOURS WAIT you robbing baskits your not in it for then animals your in it for the money. like the Dear that was knocked down and in massive pain did you assist and help put it down NO why oh you wont get paid they had to take it elseware that cared SHAME ON YOU

Fantastic experience: Saved my Dog Dolly's life, kept her comfortable and sent us pictures and videos while she was in there. She wouldn't be here without them

Fantastic experience: We went for a very sad reason but all staff were super caring, friendly, patient and kind. They made the passing of our baby girl Jess as painless as possible and gave us all the information was asked for in the clearest way so we could make the right decision for our girl. They even sent a sympathy card after. It's the little touches that go a long way and it meant so much. Thank you.

Fantastic experience: Lovely considerate and caring staff helped us to cope with our dog crisis. Highly recommended.

Negative experience: Usually good. But thanks to a vet being unable to read a request for tablets, decided it was best to prescribe a liquid....twice. On the most recent occasion we had to then scoot from Moor Allerton to Street Lane where, even though we were told they were expecting us, the rude receptionists failed to acknowledge us and essentially said that we would just have to wait. Very poor. Not really a hospital, just a business making money. We had to source the majority of meds from Wear Referrals. There, they charge £7 for the codine needed for our Dog to be comfortable. The same is £14 here. Pure greed.

Fantastic experience: Sadly had to put our rabbit down on a Sunday morning but professional and friendly service from the moment we rang, dealing with our pet in a caring and dignified manner. Out of hours service is never cheap and I just hope it goes towards paying these amazing staff members who have to work what can only be a horrible shift.

Fantastic experience: Super great service! The woman on the phone who referred me here was exceptional, unfortunately I can’t remember her name but grateful how easy she made the process and visit such a star. The vets and staff are all lovely and really caring and considerate, also take time explaining everything you need and support you with aftercare. Thanks for saving our little guy! Noodles the hamster is going great x

Fantastic experience: Second time we've had to take a dog here for emergency treatment in the early hours. Super friendly quick and responsive service. We felt extremely happy with the levels of competence and compassion that you don't always seen yo get everywhere else

Fantastic experience: Used Holly House for many years now and always been a happy experience. The exotic vets are incredibly experienced and have been wonderful help over the years.

Fantastic experience: They are always polite and courteous staff and the vets are always friendly and efficient. They also don't pressure an upsell like a lot of vets I've encountered in the past which is a relief!

Positive experience: I had to have my very poorly cat put to sleep tonight and this was the closest out of hours practice. We were well treated but the £195 consultation fee (this did not include the charge for the euthanasia) was a shock and I feel unreasonably high and simply greedy.

Fantastic experience: Perfect! Not our regular vet, but weekend on call vet. Our dog was severely poorly and had to put her to sleep.They were so caring, beautifully peaceful. Many thanks to vet Chloe and Nurse Blake.

Fantastic experience: My friend needed an emergency vet out of hours while away at work, I have witnessed his entire service and it's been excellent, in a time of extreme pain and give loss they were fantastic throughout and have delivered his pet back to him unfortunately in a very beautiful well presented casket with keepsakes and momento's exclusive to him, we will all miss Harley so much but I am glad he spent his last hours in a friendly caring environment.

Fantastic experience: Certainly came to my mother in laws rescue last night . As her little Yorkshire terrier isn't very well at all and she is on holiday with us in Leeds from Berkshire. Thank you so much for seeing him and keeping him in as well.

Fantastic experience: Thank you so much Holly house you know how to put a smile back on an owner's face and Stitch is getting so much better

Fantastic experience: Such friendly staff who reassured me and my kitten. Gave him a thorough check over and were very gentle and loving towards him, they treated him as if he were their own. Really happy with the service and care they provide. Always willing to help and avaliable to contact. Thank you

Positive experience: Good service but very expensive. Spent a small fortune recently on their advice and I’m no further forward with knowing what’s wrong. They are happy to book you in for further consultations or meditation but are not up front about costs.

Fantastic experience: The vet we saw was the friendliest and nicest vet we've ever seen. This was an emergency appointment in the evening for our bunny who was struggling to walk on his back legs and she was so reassuring and kind. Wish this vets was closer to us so it could be or regular vets!

Fantastic experience: Had an emergency with our duckling and our normal vets dont deal with these. Was seen very quickly and duckling doing well. Also have a follow up appointment