Vets for Pets - Liverpool Old Swan

Fantastic experience: Amazing and knowledgeable who are actual animal people, which shows throughout the entirety practice in how they interact and examine pets. They are more than happy to spend the time to discuss questions or concerns without rushing past them. Absolutely 10/10 for these amazing peeps. Not only this but pricing is very fair and there are even health care plans which (direct debit monthly) to choose from so your pet is covered for an entire year!

Negative experience: Don’t trust staff special Julie and bow they are horrible and are so rude this place is money hungry they always want charge you by force £49.99 even for small check up your pets has infection or not I will report them as scammers

Fantastic experience: The staff here are exceptional - they are so kind to the animals and to you. Special mention to Carmen who went above and beyond to reassure my cat having their vaccine and has a lovely way of interacting with them. Please give her a big thanks. Also to Julie on reception who’s always very patient, warm and friendly on the phone and in person. She must see so many people but always shows care with how she speaks to people. Can’t recommend them enough!

Fantastic experience: Always very friendly on reception, hardly ever waiting more than 5 minutes after the appointment time. Vets and nurses are exceptional, and have great advice for any questions and concerns.

Fantastic experience: The most amazing kind and caring staff, they have looked after our dog so well when he had an episode of heart failure. Chloe handled our situation amazingly and cannot be more thankful to the vets and all the staff at this practice ❤️ everyone who works here has such a kind and caring nature. Could not recommend these guys enough

Fantastic experience: Amazing with our cats and kittens lovely staff

Fantastic experience: Amazing staff. I forgot the name of the lady who took care of my cat (Noah), but she did an amazing job. Honestly, thank you so much for your help, Noah is completely fine today and is back to his normal self! Of course, he's still taking his medicine, but he is completely fine. I am very grateful

Fantastic experience: Lovely staff, very helpful. Great vet, knowledgeable and friendly. Reasonable prices. Happy dog, happy owner.

Fantastic experience: The vets and staff who are there make my dog Cosmo feel very comfortable during each appointment and before/during/after his surgery! 10/10 recommend!

Fantastic experience: April 2025. Massive shout-out to Kayleigh at Vets for Pets Old Swan! She was absolutely lovely — so caring and took the time to explain everything properly. Made me feel loads better about everything. Honestly, she’s a star! Also to Tom and all the other staff working on a Sunday to look after all the furries. Really happy with the service here from ALL the staff. Professional caring staff from the first phone call to the first clinic visit. Great visit with super nervous chihuahuas for their nails clip today. The nurses were so patient and thorough. Always have great service here.

Fantastic experience: Lovely team of professionals. Thorough treatment and chronic health care. Direct to vet available when prearranged via the admin team. Have brought my pets here for years and will continue to do so! Nice new refurbishment, calm environment for pets. Thanks for everything V4P Old Swan Team

Fantastic experience: Been with this practice for a year now, and they are fabulous. There's always a warm and friendly welcome at reception, and the vets I've seen have all been thorough, knowledgeable and very kind to my nervous dog, Dennis. They patiently explain each option, I never feel rushed, and they don't push you into any treatment if its not really needed. The Care Plan is great value too. I chose this practice after reading the positive reviews and I'm so glad I did!

Fantastic experience: All staff were friendly and helpful, everything was explained clearly to me and Fudge was well looked after during his visit and I felt very confident leaving him in the practices care, which hasn't been the case for me when I've used other veterinary practices in the past

Fantastic experience: Such a good experience from the initial phone call to the visit and the treatment.

Fantastic experience: I just wanted to say thank you so much for all the care u gave my missy black staffy 14years old sadly went to sleep on Monday I never got to thank you for all the care an compassion u gave us thank you for her paw print an hair ❤️ Sarah Roberts xx

Fantastic experience: Sadly took my cat to be cremated today, the vet nurse was so lovely and kind. Gave me some paw prints and fur clippings and reassured me she’d look after him. Made a horrible experience as best as it could be. Vets 4 pets have always been great. Thank you

Fantastic experience: Friendly staff, made our kitten Frankie feel at ease.

Fantastic experience: We have just lost our boy, and Andre, Mikalena and the guys were absolutely amazing during our littleans illness

Fantastic experience: Both reception staff and vets were wonderful. No complaints from me

Positive experience: Sick dog, having tests and awaiting results. Staff were very kind and reassuring to all, fingers crossed they find out what's wrong soon.

Positive experience: Good service.seems to do their best for your pet

Fantastic experience: Honestly the best vets I have ever been to, the staff are all friendly and always as helpful as they physically can be and have provided incredible care to many of our beloved pets.

Fantastic experience: Annual check up and vaccinations all done well especially as fur baby does not like/appreciate her visits! Vet and nurses always friendly, happy and helpful.

Fantastic experience: Great customer service friendly staff fabulous vets the nurse pulled out my dogs due claw and didn't even charge us so we gave them £10 to treat themselves with some goodies hope it made there day thanks again all of you

Negative experience: I have been bringing my dog here since she was pup, she is now 9. But brought her for a check up which was £30, it was found she had an infection, so the antibiotics and medication was £120. I was told that when she finished the medication to bring her back for a follow up appointment. So I rang to book only to be told that it would cost me £49. Now to be honest I was not happy, you think the price of the follow up would have been in included. Plus I don't think that you should have to pay for follow up etc just to be in there 5 minutes to say the infection had gone or not. I mean I don't have to take her the vets that often at all which is good, because I cannot afford the prices. I don't know how other people who have to take there dog to the vets a lot due to long term illness etc can afford it at what they charge. I don't know how they justify this vets just charge these extortionate prices. So I am going to register her elsewhere.

Fantastic experience: All staff friendly and welcoming by phone and face to face. Very obliging to accommodate an emergency consultation and vets and staff have a wonderful, empathetic approach to each animal attending the surgery. Everything explained clearly, and not a problem to ask again if you're not sure of something.

Fantastic experience: Only signed up to this vets over a week ago for my dog to be neutered Faye the receptionist was so caring and helped me so much Chloe the vet who dealt with dasha was amazing the care they shown to him was great nothing was to much trouble am so happy I have signed up to this vets would definitely recommend them thank you all for what use done

Negative experience: Took my old dog to get put to sleep as her back legs had gone. Told me to take her home and try some tabs even thou I knew it was time. Back next day to finally put her out of her misery and give her some dignity. Trainee or new young vet tried to administer the injection to send her to sleep however she could not do it properly. After 40 mins of trying the vet said we might have to give your dog some ketamine to send her to sleep. My dog should have been able to be sent to sleep within a few minutes but took over 45 mins. Don’t recommend this place seem like incompetent vets and inexperienced.

Negative experience: Poor service. Had to request pets medical record after paying. This should be automatically processed by reception staff along with a folder to keep for future reference. No explanation of what treatment or diagnosis was carried out on medical record. No further advice given. Initially £39 on phone for consultation. Then changed to £49 without explaining price increase. If you're going to be professional then be consistent!

Fantastic experience: Saw carran( prob wrong spelling). She was so lovely and patient with my nervous dog who needed bloods taken. Thankyou so much to her and the nurse who assisted. You made a traumatic experience alot easier. From lulu and her human x

Fantastic experience: Sadly my gorgeous boy Reggie passed away due to a severe gastro illness but Niamh, Michalina and the nursing team worked tirelessly to try to support him and care for him. I can honestly say they explored all options to support him and outlined all routes I could go down. I am so grateful for their support during this horrible time.

Positive experience: Brilliant Vet. Always do their best to help my doggy, who is extra grumpy when it comes to the vets. They do everything not to stress her out.

Positive experience: Always helpful and mostly available immediately. The reception area needs uplifting and cleaning, but the doctors are skilful and hard-working, which is the main thing.

Fantastic experience: Fantastic staff, friendly understanding and accommodating. Great care taken with my pet and lots of patience. Highly recommend

Positive experience: Really lovely staff and lovely to my little dog only issue waiting time

Negative experience: Wanted a flea treatment for our dog, although registered, you have to wait a ridiculous amount of time for what should be a simple and straight forward transaction. Prices are sky high, fully reccomend shopping around. We also thought being registered at one "vets for pets" meant you could use any branch, but nooooo. You have to use the one you registered at, but guess what, for an extra fee, you can pay to register at another branch to get a consultation and then start again. Strongly think about using this vets.

Fantastic experience: Took our (nearly)3 yr old cat to vets for free check up. What care and attention she received! Couldn,t be bettered. Our cat is very nervous but he treated her like his best friend! Magnificent! 5 star treatment.

Negative experience: Honestly, I'd caution anybody about taking an older pet here. Their first suggestion will be: "put it to sleep". If you're really lucky, they may infer that a pet that's been treated like a prince for 12 years is somehow suffering (based on a 90 second snapshot), then proceed to make a thinly veiled threat, using an animal charity that you yourself donate to. I'd never ever ever go to one of these again & I cancelled my direct debit with the animal charity in question (that was set up over 20 years ago), wrote to them & told them why.

Fantastic experience: Unbelievable staff and very caring vets. I'm new to the whole pet insurance thing and they have been so helpful and knowledgeable about the process. The vets have made sure our pooch gets the best care for them. Would highly recommend taking your animals here.

Fantastic experience: Excellent service, treated my dog very well. Gave good, honest advice. This place doesn't operate just for the sake of making money and genuinely appears to care for the animals they treat. Not overly expensive either. Great value for money.

Fantastic experience: Amazing friendly staff, always on hand to help, you can tell they actually care.

Fantastic experience: Great service and the staff is amazing! I moved quite a bit around the UK, and I have to say the the receptionists, the vets and the nurses are the best I have met so far. Always very welcoming and ready to answer any questions. Highly recommended

Fantastic experience: Been brilliant with our aged cat, especially Mykalina the vet. Have been really thorough and also were excellent over lockdown. Still awesome with the even more aged cat, who is becoming famous there. She's been an inpatient today so hopefully she's OK. As vets they've been very thorough whilst trying to keep prices down and I feel that they have the balance about right, and they are very clear explaining what options you have and the costs involved.

Fantastic experience: We've always had great service for our dog here. The staff are excellent

Negative experience: Took my daughters pet rabbit here about 2 years ago to get him neutered because he just had a litter. Brought him home and in a few days I found him passed away. Over the next few days 6 baby rabbits passed followed by the mother absolutely devastating for the family seeing them drop 1 by 1 having seizures etc. I later found out they had contracted the RHDV virus from the vet. I get we are partly responsible for not knowing rabbits need vaccinations but as a vet you’d expect the premises to be virus free. I don’t like leaving negative reviews but this still plays on our mind and the vet held no responsibility for this even though it was obvious the male brought the virus home after being neutered, they even offered us the vaccine for the mother “we had to pay” knowing it wouldn’t save her. Traumatised my kids. After doing a lot of research and speaking to a solicitor I am now taking legal action as this is unacceptable my kids were traumatised by this and still are the vet tried to distance themselves despite the time frame being accurate as it has a 3 day incubation period.Disgusting they obviously do not care about animals and just after the cash

Fantastic experience: I was with my 11 weeks old Puppy for the emergency appointment the doctor is was very kind i forgot her name but she was so professional she tell me everything what am i ask. So i can recommended everyone for this Vets Thank you so much everthing you the best

Fantastic experience: Fabulous from the minute I got there with my bichon frise Milo .he was looked after and helped for the short time he had left.everything explained and just caring ,even though we lost him .I went back just over a week later to collect Milos ashes and still brokenhearted I took some chocolate for staff as they where all fantastic with my Milo at the end ,even getting him back home I even got paw prints and fur cuttings ,you all made a devastating time just that little bit better thankyou for caring you are all fabulous

Fantastic experience: Our nurse was a highly professional man, friendly and kind to our pet. He provided an exceptional service. Reception was nice and friendly.The price is ok. Overall highly satisfied.

Fantastic experience: Staff was amazing. And rex ran into her. Chloe the vet was great with rex.

Fantastic experience: Practice is clean, staff are all lovely, my cat was comfortable and well looked after

Fantastic experience: First time visit the staff were very professional, excellent caring and all gave excellent service.

Fantastic experience: Everyone as very friendly and welcoming. It was the first time my kitten had been the vets and she was cooed over and everyone clearly have a deep love for the animals the work with!

Fantastic experience: Caring, compassionate, friendly staff who go above & beyond. Chloe is a knowledgeable, caring vet, she's fantastic x Would never go anywhere else.

Fantastic experience: Needed care on the day and was able to register and get an appointment on the same day. Lovely staff. Reception team very helpful and vet was amazing. Thanks everyone :)

Negative experience: We were advised that turbulent dispense the flea working treatment without seeing missy. So appointment made. Was told it was with a get otherwise we wouldn't of gone tornadoes for nusre. Hence the cost of treatment and what they call a health check. £87 ...not a happy customer . Raised a compliant which is getting investigated. I await their response...if I'm not happy I'll be moving vets that's for sure

Fantastic experience: Coco was treated very well and got the exact medication she needed. We where very concerned about her and your vet reassured us, we feel much better about her now.

Fantastic experience: Not long been a customer here as I used to use another vets for the last 26 years. Due to a horrible visit at the other vets we decided to move our animals here to Vets4pets 2 months ago. Since we have been here we haven't been able to fault them. You get a text message to remind you of your appointment. You also get a call off them if the vet you should be seeing is unavailable and you are asked if you mind seeing another vet. I have never had either of these off my previous vet. The staff here are absolutely lovely. The vets are so friendly that I really can't find a fault. They explain things thoroughly and ask you before they do anything if it's ok (never had this before either). They can even tell you how much it will cost before they do it so you know if you can afford it (once again I have never had this before). Access is available for both able bodied and disabled people. Good parking available as they share the car park with Aldi. Very easy to find as both Vets4pets and Aldi stand out on Broadgreen Road. All in all an extremely well run practice that I personally would recommend. Thank you to all of the staff and Vets here for making me realise that I made the right move in leaving my other long term vets. Definitely the correct decision. UPDATE: November 2022. There are 2 new vets which I can highly recommend for anyone wanting to know. Firstly there is the lovely Alistair who is absolutely lovely and really explains things thoroughly to you. Such a lovely wee man. Secondly there is Chris who I think is a locum at present, he definitely knows how to handle a boisterous German Shepherd as he has one himself. His attitude towards my dogs is absolutely fantastic, just like Alistair's. I would highly recommend these two men is you have a dog that needs to be seen as these 2 are so caring and actually listen to what you have to say.

Fantastic experience: God an appointment here very quickly and sorted my little cat Baby out, very helpful and professional.

Fantastic experience: Friendly, helpful staff to both myself and my dog for his annual booster. Gave my dog treats and made a fuss of him.

Fantastic experience: Overall, pleased. Vet Alistair is so knowledgeable and pleasant. He put a worried dog mummy at her ease! Thank you

Fantastic experience: Disgusting service never picked up on hernia with my pup and then when asked why this happened they had attitude rolling eyes and when I told them not to do that I got barred from the vet and kicked out disgusting all round

Fantastic experience: I LIKE THE VETS BEEN COMING FOR MANY YEARS THE VET WAS EXCELLENT AND REALLY HELPFUL. MY DOG IS NEARLY 11 AND HAS AILMENTS THEY ARE AWARE OF AND THEY HELEPD ME UNDERSTAND THE NEXT CHAPTER OF THE CONDITION.

Fantastic experience: All of the staff were extremely friendly and helpful. Not only to me, but all of the customers that were at the branch.

Fantastic experience: Alistair was remarkable as was the lady on reception on Saturday at 1pm. My cat was brought in as an emergency and on arrival they were all stood at the door and took him straight away. They made what was a very traumatic experience for my cat, as smooth running as possible. Never experienced such quick thinking staff before, an absolute credit to Vets for Pets. Please tell them that Snorkel is doing much better and resting up.

Fantastic experience: I turned up a MONTH early for our appointment. But instead of sending us home the Receptionist checked to see if we could be fitted in. They were BRILLIANT. We got seen to and was well looked after. Thank You All Very Much. ME & Sadie Reynolds

Fantastic experience: Excellent care for our poorly dog but jeeeez so expensive, can't afford pet insurance so £625+£60 for a couple of hours stay and a 2 injections. Gulp.

Fantastic experience: Absolutely lovely staff, so professional and welcoming! I was very nervous as my puppy was in for vaccinations and they put me right a Ease xx

Fantastic experience: Excellent service from the moment I walked through door r 1st visit ere and was very pleased staff on receptionist absolutely fantastic polite and went out there way very helpful down to vet who handle Cleo my dog really well and made her so comfortable thankyou all so much would definitely recommend you

Fantastic experience: The girls are amazing and went above and beyond for casper, could not fault them.

Fantastic experience: They helped me with my guinea pigs and was super friendly. I had an emergency and they booked me in that day and an hour after I called.

Fantastic experience: Such an amazing veterinary. Went in with my dog who had just been attacked in the park, they were kind, attentive and extremely thoughtful to my feelings too. Couldn't of came out asking for more - plus dog is on the mend. Thank you!

Fantastic experience: The very best staff. Reception staff are attentive and kind, veterinarians are informative and caring and everyone in between are just lovely

Fantastic experience: Staff were so lovely and welcoming...really made me feel comfortable

Fantastic experience: The staff are always wonderful, it was really stressful leaving my cat as a day patient however, I had no concerns about his wellbeing. I knew he was looked after well. The vets is clean, tidy and very organised. Updated 08/12/22: I have two more cats now living with my partner Vets4Pets as always so helpful in making me and my girls so comfortable, I've put them in today has day patients for MicroChip and Spay (2-in-1) so it's less invasive and negative effect - we'll be picking them up again today and they're going to keep me updated real time on WhatsApp! - fantastic service and all of the staff are lovely.

Fantastic experience: I went to do check-ups on my cat, and the staff was polite and kind. Also, the veterinarian was so helpful

Fantastic experience: Everybody was so friendly and professional. They put my dog at ease and the vet was very knowledgeable and explained everything. The other member of staff (Emma) was so lovely and really made a fuss of our dog. She gave him loads of attention that really put him at ease.

Fantastic experience: Had to take our puppy as she had an accident. Staff so friendly and so caring they did through check and our baby is fine. Thank you job well done

Fantastic experience: Lovely staff and very helpful. Great to see they have removed the perspex counter nonsense.

Fantastic experience: Absolutely brilliant service as always. Everyone is really nice and attentive. Answer any questions and queries we ask. Thank you

Fantastic experience: The vet answered all my questions professionally. He was friendly and very good with my pet.

Fantastic experience: Really friendly vet and reception team. Remembered my cat, super friendly and warm with her. Came away with action plan to help with her allergy and fur loss.

Fantastic experience: Took the kitten earlier today, clean and tidy and the staff in reception were nice and welcoming, Had a good experience didn't think it was too expensive and the Vet was really nice load of information and cat was relaxed he got his 1st needle didn't even flinch five stars from me

Fantastic experience: The nurse was excellent. He came across as friendly and knowledgeable and he was great with my pet. Excellent people skills! Thanks for making our visit a good one.

Positive experience: Staff friendly, knowledgeable. I can put my trust in the Vet. Great vets.

Fantastic experience: Always make me and Bella feel welcome, friendly staff and she's always able to get booked in for her flea/worm and routine checks Had to come in for an emergency app to give her a sickness injection which we had no problem getting an appointment. Always happy with the girls on the desk and the vets

Positive experience: The vets facilities are spotlessly clean. The staff are friendly and helpful. As a pensioner I just wish the charges weren't so expensive.

Fantastic experience: Reception staff very friendly and helpful. Nurse was lovely. So emphatic friendly reassuring

Negative experience: Been going here for years, definitely going downhill, rude/argumentative staff who act like you are an inconvenience, getting charged for meds they didn't have in, they don't have painkillers, wormer, nothing, and never an appointment when I need one. Been getting charged 24 a month for flea and wormer for one of my dogs and not receiving it becuase the vet hadn't seen my dog in 12 months (even though it was during covid). Really not happy with service lately. I am gonna have to look elsewhere, my pets deserve better!!!!!

Fantastic experience: Good friendly service. Went in with my pup Mabel for routine check up.

Fantastic experience: They’re great but little expensive. Recommended by Max

Negative experience: Awful service! Tried to call to let know was going to be late as I couldn't find the practice very rude receptionist who has been quiet rude a few times when phoning. Quiet happy have averted giving any money to this place sounds like a shambles!

Fantastic experience: Friendly, helpful and very patient with my pets, definitely recommend them.

Fantastic experience: Friendly helpful. Saw me dog straight away. Nurses and all staff brilliant

Fantastic experience: We took our cat Bella here Friday the 23rd of April, Doctor McManus was the one to look her over. He was absolutely amazing, so nice to her, extremely competent, and so so helpful. We didn't know what was up with her so the doctor checked her over thoroughly and was able to reassure us that she was not hurt. He explained how to administer the anti inflammatories very patiently so that we felt confident once we got home. I really appreciate doctor McManus' help with Bella, after the first dose she perked up immediately! Within a day after being seen, our little girl is almost back to normal. I also very much appreciate that you were able to see her within a day of us ringing up. Thank you everyone at the clinic!

Fantastic experience: The administration is always spot on the appointment system is excellent and I always feel satisfied with the service's provided.

Fantastic experience: Both vets and nurses were fab with me and my kitten who had unfortunately caused himself some serious damage to his leg, even with the check ups after surgery they really showed me how much they care for both animals and also the parents of the animals

Fantastic experience: Our preferred vet was excellent and explained everything to us about our pets condition that we needed to know.

Fantastic experience: I am very pleased with the visit to Mrs. Ewa, I received a lot of additional information, a very professional and kind approach to the pet. May there be more such people in the team and also in other clinics. I also have to commend the ladies at the reception, very nice and helpful. I can recommend 100% to everyone The team at Liverpool Old Swan - Vets4Pets. greetings

Fantastic experience: Took my kitty in an emergency and she was seen to straight away. Very friendly staff, nice atmosphere and good location.

Negative experience: very poor experience here. Scheduled an appointment about 2 weeks in advance. turned up to the appointment and found out it had been cancelled. They had called me about 30 minutes prior but as I was driving and getting my cat into her carrier I wasn't checking my phone. Such short notice for a cancellation. The receptionist could not have cared less about the inconvenience. They said the check-up appointment we scheduled isn't supposed to be on a weekend and a staff member incorrectly scheduled us?? so unprofessional. will not be returning. If the appointment was improperly scheduled they had 2 weeks to let me know but decided to share that information less than an hour beforehand. When I had already gone through the difficulty of transporting my cat and the journey.