Vets for Pets - Walton Vale

1 Longmoor Ln, Walton Vale
L9 0EA, Liverpool
+441515259646

Opening hours

  • sunday: 10h-16h
  • monday: 8h-20h
  • tuesday: 8h-20h
  • wednesday: 8h-20h
  • thursday: 8h-20h
  • friday: 8h-20h
  • saturday: 8:30-17h

Vets4Pets Walton Vale is a veterinary clinic located in Liverpool, dedicated to providing exceptional care for animals since its opening in 2013. Here, we have a skilled and caring team ready to offer a wide range of services, from routine preventive care to complex surgeries.

We take pride in being a trusted veterinary center, emphasizing the importance of preventive medicine and a personalized approach for every pet we serve. Our team is not only highly qualified but also genuinely passionate about animal welfare.

Among our services, we provide vaccinations, complete health plans, nurse clinics, orthopedic surgeries, and dental treatments, among others. Additionally, we have an in-house laboratory and advanced technology to ensure the most accurate and swift diagnoses.

Located at 1 Longmoor Lane, Walton Vale, Liverpool, we are open 7 days a week to provide continuous care for all our patients. Your pet deserves the best, and at Vets4Pets Walton Vale, the health and happiness of your pet is our top priority!

Our comment from InfoVet about Vets for Pets - Walton Vale:

Welcome to Vets for Pets - Walton Vale, where your furry friends are treated with utmost care and compassion. Over the years, our dedicated staff has received numerous positive reviews highlighting their kindness, professionalism, and ability to make both pets and their owners feel at ease.

Some key points from our satisfied customers include:

  • Exceptional quality of care that has resulted in well-received treatments for pets, including successful surgeries and post-operative care.
  • Friendly and approachable staff who go above and beyond to ensure that both pets and owners feel comfortable.
  • Convenient appointment booking through WhatsApp, making it easier for clients to reach us.
  • A clean, welcoming environment that is well-maintained and designed to cater to the needs of all animals.
  • A comprehensive Puppy Plan that provides valuable services for new pet owners.

However, we also aim to take constructive feedback seriously. Some clients have expressed concerns regarding pricing and communication during appointments. We are continuously working to improve our services and address these issues.

We take pride in offering an empathetic and supportive experience during both routine visits and challenging situations, exemplified by heartfelt support during pet loss. Our commitment to quality and customer satisfaction drives us to be the best veterinary practice in the area. Thank you for considering Vets for Pets - Walton Vale for your pet's health and happiness!

Vets for Pets - Walton Vale: Reviews

4.7/5 (198 Reviews)
S E Posted on Google 4 months ago

Fantastic experience: Changed to this vets a couple of years ago after moving location and everytime we’ve used them they have been excellent. All the staff have been outstanding and so helpful, lovely towards us and our dog. Really easy to book and arrange medication etc. Thanks to all.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for the review !

colette bridge Posted on Google 4 months ago

Fantastic experience: Been a couple of times with new puppy past 4 mths. Only confusion was last appt as husband took him & was different vet who thought he needed an upto date vaccine & it wasn't it was Rabies as we had requested with a certification as passport system withdrawn. Spoke to nurse following husband's visit & number he was given for certification was incorrect. Spoke to very considerate male nurse for over 45 mins discussing my issues & concerns very knowledgeable & nothing was to much to check things or advise me to put my mind at rest. Great service I'll continue with the Puppy Plan.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for the review !

Tina Tudhope Posted on Google 5 months ago

Fantastic experience: A very clean practice friendly staff, our visit was made all the better for seeing vet EILISH Who was really amazing caring compassionate brilliant at her job so professional and understanding too. Thank you so very much EILISH the pleasure was all our,s Also we were given lots of help and advice by (The young blonde girl on dispensary the evening of 19/11/25, (sorry didn’t get her name) Both absolutely amazing at their jobs Lots of love Tina & rainbow. Best wishes

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for the review ! I will pass on your kind words.

Sophy Rimmer Posted on Google 6 months ago

Fantastic experience: Thankyou to vets 4 pets for looking after my baby ralfi , he was so looked after and came out happy as ever , thanks to dawn for helping me all the way through xxx

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for the review !

Eric X Posted on Google 6 months ago

Fantastic experience: Our dog Luna recently had her spay surgery at Vets for Pets, and we couldn’t be happier with the care she received. The whole team was amazing — kind, professional, and genuinely caring. A special shout-out to nurse Marie, who went above and beyond to make sure Luna was comfortable and well looked after. You can really tell she loves what she does. If the management is reading this — maybe think about giving Marie a raise She truly deserves it! Thank you all again for taking such great care of our beloved Luna.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your kind words. I will pass this on to both Marie and management

Lou Boo Posted on Google 7 months ago

Fantastic experience: The vets here are wonderful with our cranky Frenchie. They give him both the space and the care that he needs and are as thorough as they can be with our situation. They are patient and understanding and we are so grateful for them at the shocking experience at our previous vets. Thank you vets

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for the review !

Andy martin Posted on Google 7 months ago

Fantastic experience: Great service as always. Thank you.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for the review !

Longhurst’s Laundry & Cleaning Posted on Google 7 months ago

Fantastic experience: A huge thank you for such a lovely experience today. Our two girls got spayed and all of the team here put us cat parents at ease and took great care of our little girls. 5 star service - empathetic and caring team. Real animal lovers

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your kind words.

Colin Obrien Posted on Google 8 months ago

Fantastic experience: Great service ! Friendly staff.

Danielle Jones Posted on Google 10 months ago

Fantastic experience: Very freindly staff offering the best quality care and guidance when i got my new kitten , very cost effective aswell and they have health care plans available

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for the review

taydee mccormick Posted on Google 11 months ago

Fantastic experience: Absolutely love all of the staff here, my baby had her spay 2 weeks ago and she has recovered amazingly, can’t fault the service here they will go above and beyond for you. They are also really fast at answering any queries on WhatsApp which puts you at ease thank you again to you all

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Glad to hear she is doing well. Thanks for the review

Lisa Jones Posted on Google 1 year ago

Fantastic experience: I've been registered with this practice since 2016 and during that time, all of my cats have always been thoroughly looked after. Making an appointment or sending an enquiry via their WhatsApp is easy and always responded to quickly. Of late, I can't thank Eilish enough for everything she has done. Her compassionate, sympathy and care has been invaluable, particularly following the recent loss of 2 of my cats and I received bereavement cards from the practice which meant so much too.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you so much for the review !! I will pass your kind words onto Eilish.

Anita Vizi Posted on Google 1 year ago

Fantastic experience: Great veterinary with friendly and very supportive stuff, we go there for 3 years now and very happy with their services.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for the review

Daniel Morris Posted on Google 1 year ago

Fantastic experience: I cant think vets for pets enough dior is recovering very well from her operation staff are amazing would highly recommend thank you so much fantastic ♥️❤️

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Glad to hear it, thank you for the review !

Nilton Games Posted on Google 1 year ago

Fantastic experience: Nice service, polite staff, take great care of your cat

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your review !

Belinda Sullivan Posted on Google 1 year ago

Fantastic experience: Staff are welcoming, friendly and knowledgeable. Clean waiting room, clean treatment rooms, smells fresh. Gentle and reas

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you so much for the review !

Emma Law Posted on Google 1 year ago

Fantastic experience: What we thought was a water infection wasn't. The vet went by her gut feeling that something wasn't right. They refured Georgie to a specialist, and he needed a shunt operation on his liver. Which has proven to save his life. I'm so grateful to them

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for the review !

James Stuart Posted on Google 1 year ago

Fantastic experience: Both of my dogs have always been well looked after by this surgery. Both dogs have been "done" by this surgery and one of my dogs had a complex knee operation. Both recovered well. The surgery has (somewhat) recently been renovated and is very clean without that "surgical" feel. Staff are always very welcoming and treat owners and pets with the greatest compassion and care.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you so much for your review !!

Margaret Greep Posted on Google 1 year ago

Fantastic experience: For over 12 months i my pets have been registered with vets for pets i couldn't ask for any other vets to take care of them it is warm and welcoming very friendly and caring and cleanliness is 10 out 10 they make it safe and secure for all pets i wont go anywhere else

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Hi Margaret. Thank you very much for your kind words regarding your experiences here at Walton Vale.

Deee Joell Posted on Google 1 year ago

Fantastic experience: Lovely place. The staff really care about your pets and are really patient when you have lots and lots of questions. I also love that you can contact them by WhatsApp and that they are open 7 days a week. The prices are affordable, and they offer a great health plan. Their waiting room has separate sections for different animals as well. And best of all. I am blind and I find the place very accessible and the staff are inclusive.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your review glad you are happy with our service and staff

Emma Waldron Posted on Google 1 year ago

Fantastic experience: I love the vets here, all the vets I've met have been kind, gentle and knowledgeable. If the cats are reluctant to come out of their carrying cases the vets encourage them or just take the lid off. ❤️ You can tell they all genuinely love animals A different vet practice I used to go to would just drag the cats out so the experience was more unpleasant than it needed to be

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for the review !

Lorraine Dean Posted on Google 1 year ago

Fantastic experience: The staff here are Fantastical!! My Aunt and myself came here, as our beloved Snoopy was ill. Sadly we had to put her down. Staff their understood and left me alone to grieve. The staff arranged Snoopy as we where taking her home with us. Soon after a couple off weeks later, we received a card and Forget me Not seeds. With the card was Snoopy's paw print. We are truly thankful for the help, sensitivity and kindness that we received of them!

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Hi Lorraine, I am sorry to hear about the passing of your Snoopy and we all hope you are doing as well as you can be during this sad time. Thank you so much for your kind words, we really do appreciate it. We hope that you found the card and Snoopy's pawprint comforting along with the forgot me not seeds.

Angelina Posted on Google 1 year ago

Fantastic experience: We really can’t thank David & all the staff enough for last weekend when are little shitzu Bugsy fell asleep . The little room was lovely & peaceful with a little sofa, everyone was so caring and helpful they let us have as much time there as we needed. The nurse wrapped him in a fresh little blanket for when we were ready to leave with him Thanks again & thank you so much for our little card

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for the review and your kind words !

Denise Dougherty Posted on Google 1 year ago

Fantastic experience: We had our staffy Dotty pts here on 17th September and the staff were excellent. They sent us a handwritten sympathy card which was so thoughtful. When her ashes came back they rang me up and said Dotty's home which I thought was ever so sweet.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for our five stars :)

K!RSTY Posted on Google 1 year ago

Fantastic experience: My two (2) sausage dogs are registered at this vet’s and have received treatment recently. Luna got spayed and not even a day later she wanted to play, she wasn’t in any pain and the incision site was beautiful, and the staff treated her with such kindness. Loki had an issue with his knee and we were seen to quickly, the staff treated him with so much care and reassured us that he was fine. Overall, the staff are very welcoming, supportive, and helpful. The wait times are relatively quick. 10/10.

Julie Downey Posted on Google 1 year ago

Fantastic experience: Bailey love’s coming to the vets as they always make a fuss of him

Anne Anderson Posted on Google 1 year ago

Fantastic experience: Highest level of care, advice and support given for my 14 year old dog. Their professional skill and knowledge has given my girl a new lease of life. Profound thanks to all the staff who are amazing. Thank you xxxx

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your review !

Dawn Whiteley Posted on Google 1 year ago

Fantastic experience: Would highly recommend this vets they go above and beyond to help. Always appointments available and bonus they are open at weekends.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your review !

Fiona J Posted on Google 1 year ago

Fantastic experience: This has been my vet for 11-12 years and has always been of a high standard. All the vets here are so friendly, polite and most importantly they love my dog. She is terrified on the way but they always make her feel at ease and always give me great advice. My dog unfortunately became extremely ill recently and turned life threatening and thanks to their referral my dog ended up getting overnight care while her condition was diagnosed then sent to a specialist who saved her life. I can’t thank you enough for all you do.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 star review and kind words !

Peter Wick Posted on Google 1 year ago

Fantastic experience: Really great service even in these times. Easy process was Nd the vet rings you while outside, and you just pay by card. Easy recommendation.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you very much Peter for a great review and for giving us five stars!

Mrs SBP Posted on Google 1 year ago

Fantastic experience: This is the second vets I’ve had my 2 dogs (and 1 cat RIP) in and looks to be the last. They bring you in only when needed because using WhatsApp can really reduce the amount of vet visits compared to other vets. Everyone is amazing and I trust them with my babies. Appointments usually are really prompt and their opening times make it easy for me to flex around work.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 star review and positive feedback !

Sarah W Posted on Google 1 year ago

Fantastic experience: Great place, looked after my cats really well, lovely staff

Mihaela Orbu Posted on Google 2 years ago

Fantastic experience: Been in for Shiros seconds vaccine, been seen as soon as I checked in. Lovely staff, explained everything and were loving with the kitten.

Gemma Posted on Google 2 years ago

Fantastic experience: My patch has been coming here for 10 years for his yearly boosters. We have never had much dealing until recently when he had some issues in January 2024. We dealt with Eilish who was brilliant. We received bad news about Patch however Eilish was patient ,emphatic and caring. She spent so much time answering our questions that day and nothing was too much trouble. Sadly, we had to say goodbye to our Patch on 21st March 2024. On this day we seen Kate and she was amazing with us, she showed empathy and understanding. I couldn't of asked for a better vet on the day. Thank you to not only Eilish and Kate but all the staff we had dealings with. I would also like to say the receptionist dawn (i think this is her name) is really kind and welcoming. Thank you vets for pets for everything

katie Anne Posted on Google 2 years ago

Negative experience: I have been with the vets for a few years and before now, had no issues but when attending an appointment for my cats vaccinations, I was told of a price hike for the vaccines when i arrived for my appointment and given no pre-warning beforehand. They are now charging £100 for a vaccine and booster most other vets are charging around £70-£80 so not sure why the price is so high here? Considering they used to cost ALOT less, its one hell of a pay increase. I'm now looking at moving vets to one who doesn't try to rip off customers.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your kinds words and lovely review :-)

P Wray Posted on Google 2 years ago

Fantastic experience: Dealt with many vets, this vets have been the most accurate in helping our bull dog Viviean. Everyone is absolutely lovely , helpful and so happy to help. Thank you all

Shirley Elizabeth Posted on Google 2 years ago

Negative experience: I came here when I was young with a dying kitten, I was only young and was trying to save the kitten and I didn’t know what else to do and was panicking. It had fading kitten syndrome and I was trying to save it. I came they asked for my details and said they would let me know what happens. Half an hour later they called me as soon as I arrived home and I only lived on rice lane and they said the kitten died and I was distraught. They sent me a letter and charged me for multiple things and I was only 17 at the time they charged me for 8 hour care when they told me half an hour after the kitten died, I’ve only just got my credit score back to normal because they black listed me. Don’t understand how they can get away with charging people for things they didn’t do? I was obviously scared getting black listed when I was younger so I paid but I really impacted me, go to the RSPCA

Stacey Jones (Stace) Posted on Google 2 years ago

Fantastic experience: I can't rate this vets enough and their amazing staff. My cat Luna was spayed and had a rare reaction to the anaesthetic, she was in a very bad way and it wasn't looking good. The vet that we seen the most was Eilish Sumner and she was absolutely brilliant and done everything in her power for Luna. We are very grateful and happy that Luna pulled through and is back to her normal, healthy, cuddly self. Thank you for taking care of my baby ❤️

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your lovely review, we are very pleased to hear that Luna is doing well.

Heather Wareing Posted on Google 2 years ago

Fantastic experience: I've been bringing my two cats here for 9 years now for all their annual health checks. Recently needed an emergency visit. It was really easy to book an appointment through WhatsApp and got to see a vet within a day. The staff are always really helpful and show real care and kindness towards my fur babies. I always feel included and informed about the options available for treatments.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 stars and lovely review

SUSAN STOTT Posted on Google 2 years ago

Fantastic experience: Very friendly and helpful especially making sure i was contacted when an out of stock, urgentlyneeded vaccination finally came in. The young girl vet we saw Monday was probably the nicest one of all. Highly recommended

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your lovely review

Enikő Szedlacsek Posted on Google 2 years ago

Negative experience: My Mom's 16 years old poodle has heart problems, taking medication for it which is quite expensive. Once it was about to run out so it had to be ordered for another month but she received only 1 week supply because they were due for a vet visit. She thought it was okay BUT the price was almost double that she should have paid calculating by what she always paid for a month. She was told that there is a dispensing fee but they couldn't tell how it gets calculated exactly... Ridiculous. The dog has a lump on his lower stomach as well, Mom was told that it costs about a £1000 to find out what's that. After the medication incident she changed vet where they could tell her that the doggo has prostate cancer (without expensive examinations). The vet was professional here most of the times but they very money orientated; veterinary help and pet medication is expensive enough already everywhere you go but this place is towering that.

V T Posted on Google 2 years ago

Positive experience: I went there to watch a family cat of 19 years get some treatment and unfortunately put to sleep. The service was discreet and respectful. The vet staff are professional and fair priced.

suzanne Posted on Google 2 years ago

Fantastic experience: I took my dog there who sadly had to be put to sleep the staff were so caring and gave me as much time as needed. Few days later I got a sympathy card in post how kind and thoughtful

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your review we are glad to hear that we were able to support you in such a difficult time.

lisa perez Posted on Google 2 years ago

Fantastic experience: Compassion and love shown from the staff when my dog visited the practice for an op. Prompt with the blood and biopsy results too.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your review and 5 stars glad to hear you are happy with the service

Han L Posted on Google 2 years ago

Fantastic experience: Our dog had been going to vets4pets for majority of his life they have always been amazing with him especially with him being so nervous. We never felt like he was an issue and the vets there would take the time to make him feel at ease. We unfortunately had to say goodbye to our boy Patch on 30th August 2023 at the age of 16, the staff were amazing on this day, the vet explained everything to us and gave us the time we needed to process what was happening and say our goodbyes. I can’t fault Vets4Pets. Thank you so much for all you done for our boy over the years.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your lovely review we are glad to hear we could help you through such a difficult time.

Lucy Bresnahan Posted on Google 2 years ago

Fantastic experience: Absolutely lovely receptionist and vet, think their names were Megan and jess. Will never go elsewhere they are just amazing with the animals. So happy we chose this vets, we were worried about his surgery but they are just so attentive to their needs and our little puppy was chuffed with all the attention. Hope they get a nice hefty bonus for going above and beyond at pleasing both our little friends, and their owners

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your lovely review and 5 stars we are pleased to hear you are happy with our services.

Toni Southern Posted on Google 2 years ago

Negative experience: I can't express how utterly disgusted I am in the vile way in which my puppy and I were treated yesterday afternoon. I called up vet4pets because my puppy was displaying signs of parvo, a deadly virus if left untreated, they told me to come I'm as soon as possible. When I got there all they cared about was me paying them upfront, i didn't have that kind of money upfront and was denied any kind of payment plan, even though one was offered when i booked and paid for his needles a month prior to this. I wasn't able to get insurance until his vaccinations were completed, as they are unaffordable without any vaccinations. They left me stood there with my dying puppy, who was vomiting and pooing blood. Wanted £170 for a test, even though it was very clear it was parvovirus. Kept bugging me about getting a taxi sorted to leave the premises. They did not care that my puppy was dying. I have never known any vets to take so little care in the animals they claim to love. I know everything costs money, but why were they able to offer me a payment plan for things that aren't as important as life saving treatment. I took my puppy to the PDSA, and despite their best efforts too much time was wasted and he didn't make it. My puppy deserved better, and Vet4Pets Walton Vale should be ashamed of how they put money ahead of an animals life. For anyone wanting to comment about insurance, it is so much more expensive when you don't have the vaccinations, which Vets4Pets took the money for and didn't make an appointment for. I had to phone them up and find out when the appointment was and they hadn't even booked it, just gave me the available dates and there wasn't anything sooner than tomorrow. Had they mentioned the long wait before taking my money I would have gone elsewhere. Disgusting vile people, I don't know how they sleep at night.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

I’m sorry to hear you were dissatisfied with your recent contact with the practice. If you would like to discuss this further please contact [email protected]

James McGregor Posted on Google 2 years ago

Fantastic experience: Practice was very clean, receptionist and the vet were both very friendly. Signed up for their monthly care package to spread the cost of check ups and vaccinations. Would recommend.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 stars and review

Abbé Posted on Google 2 years ago

Fantastic experience: Having to make the worst decision a pet owner has to make, the veterinarian made our situation a little less heartbreaking. We were able to take our time saying our final goodbye to our beloved dog. Knowing we didn't have to rush comforted us a little. When the ashes were ready, we also received a paw and nose print. Thank you

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your lovely review we are glad to hear that such a difficult time was made that little bit easier x

Jack Ambrose-Iddon Posted on Google 2 years ago

Negative experience: absolutely devastated we lost our son he was only 6. the vet gave him a steroid what's brought his heart condition worse. she should of not gave him that before checking his heart. you have killed our son. all you kept saying was pay £1,500 really for scan.

Lorna Posted on Google 2 years ago

Fantastic experience: So pleased with my experience with Vets4Pets Walton. I’m sad I don’t remember the vets name but she was wonderful with our little old girl Bella. Bella was not happy to be there and very nervous but the vet was brilliant with her. Great facility. Will be registering my other animals with them :)

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for the five stars and your lovely comments. We will pass this on to the team!

Anthony Baines Kimberley Posted on Google 2 years ago

Fantastic experience: Took my cat whisper to get his tooth out amazing service really nice people sorry he was a bit snappy best vets in Liverpool excellent and thank you vets for pets Walton Vale

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for the five stars and lovely comment. I hope Whisper is responding well!

Jacki Sudbury Posted on Google 2 years ago

Fantastic experience: Great staff. Know how nervous Chloe can be but are so gentle and patient with her even dealing with her on the floor as they are aware of her anxiety. Can't praise them enough

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for the comments - we will pass this onto the team :-)

Ann Dixon Posted on Google 2 years ago

Fantastic experience: Friendly knowledgable staff,comfortable segregated waiting room, seen on time, actual treatment of pet was excellent and the cost was reasonable. Will always be happy to bring her again.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your lovely review and 5 stars

Scott Henderson Posted on Google 3 years ago

Fantastic experience: The staff remembered my dog, they remembered the needs she has, explained alternative treatments, the staff are always very nice and helpful

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your review and 5 stars

Carol Ann Posted on Google 3 years ago

Negative experience: Just ordered my usual 2 flea treatments via the WhatsApp for our 2 dogs at Longmoor Lane Vets4pets. I was sent an invoice For £223.34! For 2 flea treatments!! When I queried this astonishing amount, which I obviously can’t afford, I was told that worming treatments and tick collars had been added to the invoice, without my requesting them. Surely it can’t be legal to do this, who can I direct my complaint to? Really not happy about this!

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

We are sorry to hear that you are unhappy. I have looked in to this for you and can see that tick collars and worming treatment where added to your order by mistake. Once this was brought to our attention it was removed from your file leaving the correct order and correct charge but you then decided to cancel you order all together. As I am sure you can appreciate this was not illegal it was simply a human error which unfortunately can happen. If you are still unhappy please email your concerns to [email protected]

Stephen Posted on Google 3 years ago

Fantastic experience: Welcoming and a pleasure to deal with Made my kitten feel comfortable as possible, they have a separate cat seating area which helps soothe the little kitty's

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 stars

Sin Zvi Posted on Google 3 years ago

Fantastic experience: I really liked the nurse, she was incredibly sweet and I could tell she loves animals. She answered all my questions and she asked if I had more questions! Couldn’t be more satisfied! Thank you so much!

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 stars and lovely review

Diane Williams Posted on Google 3 years ago

Fantastic experience: The nurse was , very good , Freddie is normally grumpy . He wasn’t like that with the Male nurse who looked after us . He was truly Brilliant .

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 stars and lovely review

Christina Keiller Posted on Google 3 years ago

Fantastic experience: Staff always helpful , friendly and listen to myself as I know Bella is quite stressed when visiting, either for nails to be cut to general visit. They take there time to reassure Bella no matter how long it takes, and stop to let Bella rest when getting very stressed in the room .very caring towards Bella and myself.. Best vets yet that Bella has been looked after and she is now 12 years old . Even my last 2 dogs have had wonderful treatment from them right up to them passing. I wouldn't go anywhere else. Thankyou vets for pets Walton vale .❤️

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 stars and lovely review we are glad to hear that you are happy with the service.

Claire Mitchell Posted on Google 3 years ago

Fantastic experience: Lovely staff and really good with my puppy peggy really helpful and took there time did not rush us out.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your review and 5 stars

Audra Magee Posted on Google 3 years ago

Fantastic experience: The staff are really friendly and considerate towards your pet, my cat is not the friendliest as he was originally a ferral cat but was like putty in her hand it the vet kate pointer, brilliant x

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your review and 5 stars

tommy gee Posted on Google 3 years ago

Fantastic experience: Very clean, was seen to at my appointed time no extra waiting and had a few questions that where answered very clearly in a manner I understood and all the staff I interacted with where pleasant and clear

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your lovely review and 5 stars

tracey rice Posted on Google 3 years ago

Fantastic experience: Very friendly staff throughout. Reception very informative nurse and vet very friendly and competent. They just love all the dog/animals in their care. Felt very much at ease. Thank you all so much.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 stars and review

Elita Zizlane Posted on Google 3 years ago

Fantastic experience: Appointment was given immediately , when we arrived , my cat was looked after very well ,the vet was caring and wonderful ,making my very timid kitty feel ar rase and hence making me feel calm. Vet explained everything and price for visit and medication was very afordable. Wonderful clinic who are devoted to making pets better ,i am very grateful ,thank you from me and Pippa the cat

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for our five star review

Sarah Jane Robertson Posted on Google 3 years ago

Fantastic experience: Great service, very friendly and understanding and was patient as my dog is a very nervous dog. Gave me time to calm her. Just amazing service all round. Thank you

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your lovely review and 5 stars

Lisa Morgan Posted on Google 3 years ago

Fantastic experience: Very polite listens to any concerns you may have my dog Billy loves coming for his visits as the nurse pays so much attention to him.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your lovely review and 5 stars

clare hughes Posted on Google 3 years ago

Fantastic experience: Our appointment was an emergency appointment. We were offered a specific time and we were given the option to bring her in sooner if her condition worsens. All the staff were friendly, helpful and professional. I would highly recommend this practice to anyone

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you so much your review and 5 stars

Jacq Cook Posted on Google 3 years ago

Fantastic experience: They were great…fitted an appointment in to check over a stray cat I recently took ownership of. Vet was great with me and my cat. Thank you Vets4Pets!

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 stars and lovely review.

Kelly Macavoy Posted on Google 3 years ago

Fantastic experience: The staff were very polite and friendly. The receptionist was very helpful explaining the pet plan and payments to me. The direct debit was set up quickly and easily. The nurse was great with my puppy, it was her first visit to the vets but she was no problem at all, she didn't get stressed or upset at all. The nurse explained everything that she was doing and answered questions that I had about the vaccines and treatment that Roxi was getting and about further vaccines and treatments so I fully understood everything properly. I was very happy with Roxi's visit.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your lovely review and 5 stars

ned smith Posted on Google 3 years ago

Fantastic experience: The vet was very helpful and explained everything regarding the treatment of our lovely old dog. I would definitely recommend the practice to anyone needing a vet.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your lovely review and 5 stars

Chris Webster Posted on Google 3 years ago

Fantastic experience: David who seem to Winnie was so nice a gentle with her. He put out minds at ease, his knowledge about Winnie was amazing. All in all a fab vet .

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 stars we are pleased to hear that you are happy with the service you have received.

Sharon White Posted on Google 3 years ago

Fantastic experience: Everything was explained. Phone call was given to advise procedure was done and pet was ok. Appointment made for collection. Price seemed reasonable. Details of what to expect also explained.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 stars

Pat Walker Posted on Google 3 years ago

Fantastic experience: Easy to get an appointment. Parking outside premises. Nice waiting room with only 1 other dog ( my smallest dog, Scrappy, can react to big dogs ). Empathy from lady vet I saw who understood my concerns. Thank you.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your review and 5 stars we are pleased to hear you were happy with your visit to our practice :)

John Metcalfe Posted on Google 3 years ago

Fantastic experience: Meg has an ear infection which was diagnosed, treatment options discussed, decided on and administered within 15 minutes. Super quick service in a friendly and reassuring atmosphere.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 stars and lovely review

Joe Morgan Posted on Google 3 years ago

Fantastic experience: The vet was great with our dog, very friendly and knowledgeable, he explained everything to us and gave us good advice.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your review and 5 stars

gillian moore Posted on Google 3 years ago

Fantastic experience: An excellent service today when I had to have my special dog Flair pts I have only used them 4 times and not with Flair so was reluctant to use them for such a horrible thing but they were truly lovely and made me ,my daughter and Flair feel as relaxed as they could . I am so glad we took her there and not anywhere else , so thankyou so much

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your lovely review and 5 stars we are so glad to hear that you felt comfortable and supported at such a difficult time.

Dominika Davey Posted on Google 3 years ago

Fantastic experience: I brought my cat for a booster jab. He was very stressed and lashing out at me and the Vet. The Vet was very sympathetic and understanding and offered multiple solutions. Then I had issues with putting the cat in the carrier and a nurse helped me with that. Throughout the appointment the staff were very understanding and helpful. I recommended this practice to all my friends.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 star review we appreciate your feedback and lovely comments

Jade Ann Posted on Google 3 years ago

Fantastic experience: Friends staff from the moment we walked in , value for money with the care plan for my dog helps spread costs out over the year , my puppy had his microchip , vaccine and kennel cough done with no trouble and felt at ease the whole way through .

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 star review and lovely feedback we are glad you are happy with our services.

miss l jones Posted on Google 3 years ago

Fantastic experience: I was panic stricken my dog couldn’t walk, I had no appointment and called explaining the problem I was there within 20 mins and felt so reassured that my dog was in the right place, all the staff were amazing from start to finish even helping me from the car into the surgery amazing and couldn’t recommend Vets4Pets enough!

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you so much for your lovely review and 5 stars

Tiffany V.L Posted on Google 3 years ago

Negative experience: Brought our hamster in for a check up and a possible nail trim. I was advised to see the nurse instead which I did but when we got to our appt first thing she got wrong was his breed, she thought he was a Syrian when clearly he's a dwarf. Nurse also advised me that this breed doesn't need its nail trimmed which is wrong. Nurse also didn't want to handle Mochi that much bc we told her he would bite if he doesn't like what you're doing so instead she looked at him from a transparent tray?! I also think they don't have the right equipment for small pets bc she was going to get a weight machine but didnt have one. Our appt lasted for at least 5 mins and was quite disappointing. Would have thought Mochi would have a more thorough check up.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

We are sorry to hear that your visit isn't what you expected. If you would like to discuss this further please contact our Clinical Manager at [email protected]

Tracy Mcgregor Posted on Google 3 years ago

Fantastic experience: Excellent customer service, would highly recommend,the dreaded fear of taking your poorly sick pet to the vets table,we were shown to a lovely homely room,we're we sat and comforted our beautiful cat on her final journey,she sat on her owner's lap,a lovely caring company, defo deserve best vets practice in my eyes,well done

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for much for you lovely words

Emily Curtis Posted on Google 3 years ago

Fantastic experience: I wouldn't go anywhere else. I've never had a negative experience with the staff in Walton Vale, they have all been more than accommodating, helpful, considerate and kind. Even when I have been having any of my animals pts, their client care is amazing, so understanding but also professional. I love them all.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

That is a lovely review to read, thank you very much! We really appreciate feedback like this :)

Julie Stevens Posted on Google 3 years ago

Fantastic experience: Friendly reception staff, veterinary nurse very pleasant. Everything was explained to me before I left my pet for his surgery and the same when I came to collect. I was very pleased the day after when I received a follow up call to make sure he was OK.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Hi Julie, Thank you for your lovely review. I will be sure to pass on your comments to the rest of the team.

Stefanie Priest Posted on Google 3 years ago

Positive experience: I've been taking my dogs here a few years and no complaints from me, dogs may think differently but they always get lots of strokes and cuddles. We've always got Appointments when we need them and repeated prescriptions if required.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your review and kind words

Lesley Lancaster Posted on Google 3 years ago

Fantastic experience: Really like the WhatsApp option for making appointments as no need to try to find a time to phone during work hours. Waiting time in reception was not too long and reception area was not crowded or noisy.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 stars and lovely feedback. Glad to hear you are happy with our Whats app service we find it very useful :)

Ian Hawksey Posted on Google 3 years ago

Fantastic experience: Seen straight away, Vet had full knowledge of our dog and explained everything thoroughly to us. Reception staff were polite and welcoming

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your 5 stars we are happy to hear you are pleased with the service we provide

Ruth Dempsey Posted on Google 3 years ago

Fantastic experience: This was my 1st visit I just felt I had been here many times before. I didnt feel like a stranger. I am seriously considering moving my other cats to this vet also.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you Ruth for our lovely review. We always appreciate such lovely feedback.

Allanah Wardell Posted on Google 3 years ago

Negative experience: Very poor service absolutely disgusted to be told that a dog bleeding from its bum isn’t an emergency yet if it was them they’d be straight up to a&e themselves so why should it be any different for dogs!!! And for the woman to be so rude and then hang up?!!!!

john neild Posted on Google 3 years ago

Fantastic experience: I had to take one of my rats today as she had had some sort of stroke and a seizure she couldn’t walk or eat and drink the vet I seen was lovely she loved rats she went through all the options but the best for my rat was to be put to sleep. It was lovely she took her and did what they need to do and brought her back so I could be with her while she went and then took her and wrapped her up on her blanket. I couldn’t ask for more will definitely use them again

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you so much for your lovely review, we hope to see you again soon in better circumstances.

Catherine Hulse Posted on Google 3 years ago

Fantastic experience: The staff here are all lovely The Vet took her time with Tilly and explained everythink to us.Tilly seems much better after her treatment and change of food.Thank you all

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you very much for you review. We are pleased to hear that Tilly is doing much better now :-)

Tracey Bradshaw Posted on Google 3 years ago

Fantastic experience: When i arrived the girls on the reception were lovely and helpful i was then greeted by a veterinarian nurse rachel who was so lovely and understanding. She talked me threw the op and checked moon over and listened to her heart and asked me questions about moon and her history. Such a lovely vets very helpful and very clean so glad iv registered my pets with them and highly recommend them

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your lovely feedback, we are pleased you are happy here and look forward to seeing you and Moon again soon.

NM Posted on Google 3 years ago

Negative experience: Really disappointed that both my cats were still able to latch on to furniture, after supposedly having their claws clipped back to their quick. I had to return my boy 3x times to the practice. I also, didn't want to be faced with more of the same for my 2nd cat so thought it best to raise my concerns with the manager. Unfortunately, the reception staff came back twice with a non committal response asking that the manager return my phone call. Having contacted the practice manager by email, I was left further dismayed that Yvette chose to twist all that I documented but yet took the opportunity to state that I would be liable to pay the early exit fees. Mistakes happen but the way in which a manager responds, is with intent. Walton Vale is not a practice that values integrity.

Lee Daley Posted on Google 3 years ago

Fantastic experience: The staff were very friendly and explained what the vaccinations were for, very pleasant atmosphere, top marks. Answered all my questions about the cats health and how to keep them happy...

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you Lee for your very kind words :-)

Stefania Lombardo Posted on Google 4 years ago

Fantastic experience: Our vet was absolutely amazing with Nala. Nala is a nervous pup and for some reason taken an unusual liking to our amazing vet who was brilliant! I wish I caught her name to rave about her more! She was amazing. Nala didn’t want to leave her! Thank you so much for understanding she can be barky (which she didn’t do) she even said hello to the lovely receptionist. Thank you for making the dreaded experience more relaxed. Stef x

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you very much Stefania for your lovely words. The vet who saw Nala was Sarah :-) I am so glad to hear that Nala was more relaxed at this visit and hopefully it continues if she ever needs to visit us again.

Catherine Hale Posted on Google 4 years ago

Fantastic experience: The vet we met with was so so lovely to me and our rabbit Barney. He is always so comfortable in the vets and never nervous when we get there and is completely himself when we arrive back home. They allow him to hop about and do the treatments around him doing this. I have had this vet both times we have gone and she is lovely- a real credit.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Hi Catherine. I am so happy to hear that Barney is comfortable when he visits the surgery. It is so important to us that our patients feel comfortable when they visit.

Kerry Mawson Posted on Google 4 years ago

Positive experience: I requested a male vet. David the manager has cared for my current and last dog, always treating them with kindness and dignity. Wouldn't go anywhere else. ❤️

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you so much for the lovely comments and five stars. I will be sure to let David know!

Helen Williams Posted on Google 4 years ago

Fantastic experience: The staff, vets and nurses are all very friendly , efficient and helpful at the practise . They are very knowledgeable and I feel so confident with my dog in their hands. Stephanie is amazing

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you for your lovely review. I will be sure to pass these on to Stephanie also :-)

Bryan Mcinally Posted on Google 4 years ago

Fantastic experience: The vet was excellent, my dog recently had pups and he was very calm and reassuring and provided great advice on how to help her get back on her food as she was not eating or drinking. fantastic

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you very much for a great review of the practice :-)

Suzanne Law Posted on Google 4 years ago

Fantastic experience: My pet was very Ill and I was not able to travel home with him to my own vet. I knew of this practice as I used to live in this area and I knew the vet was good so we came here. David, Sarah and the team were extremely professional and caring.

Vets for Pets - Walton Vale
Vets for Pets - Walton Vale

Thank you very much for a lovely review. I will pass this on to David and Sarah and we hope you are doing as well as you can be during this difficult time.

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