The Animal Clinic
154a Shooters Hill Rd
SE3 8RP, London
+442083193033

Opening hours

  • sunday: (closed)
  • monday: (closed)
  • tuesday: 8:30-18:30
  • wednesday: 8:30-18:30
  • thursday: 8:30-18:30
  • friday: (closed)
  • saturday: 9h-13h

Welcome to The Animal Clinic, an independent veterinary practice in London, run by caring and experienced veterinarians devoted to animal welfare. We provide high-quality veterinary care at reasonable prices, supported by a purpose-built hospital and a team of highly skilled professionals.

Our clinic is part of the London Veterinary Surgeries group, committed to providing the best veterinary care. We serve the communities in Charlton, Shooters Hill, Blackheath, Kidbrooke, Eltham, Lee, Lewisham, and surrounding areas of South East London. Additionally, we are accredited as a Silver Cat Friendly Clinic by ISFM, ensuring a friendly and comfortable environment for cats.

We offer a range of veterinary services, including surgery, medicine, preventative care, hospitalization, and pet travel advice. Our team of vets and nurses are not only highly qualified but also pet owners and animal lovers, enabling them to understand the concerns of pet owners when their furry friends are unwell.

Located at 154a Shooters Hill Road, Blackheath, London SE3 8RP, we are open six days a week, providing exceptional and compassionate service to each of our patients. We invite you to join our veterinary family!

Our comment from InfoVet about The Animal Clinic:

The Animal Clinic is renowned for its exceptional care and dedicated staff. Visitors consistently praise the friendly and knowledgeable team that includes veterinarians, nurses, and receptionists, who go above and beyond to make both pets and their owners feel comfortable.

Clients appreciate the variety of treatment options available, including affordable alternatives for expensive prescriptions, acupuncture, and the ability to connect with the veterinarians over any concerns. The staff's effort in remaining thorough and compassionate during consultations has left many pet owners feeling reassured about their pets' health.

Notably, the clinic is described as a welcoming and compassionate environment where pets receive attentive care. Many testimonials mention the warmth and empathy displayed, especially during challenging times, such as illness or end-of-life situations.

While most experiences have been overwhelmingly positive, a few clients expressed concerns about communication and administrative issues, particularly regarding prescription management and wait times during busy appointments. However, the clinic consistently strives to address these concerns and improve their services.

Overall, The Animal Clinic is highly recommended for pet owners seeking professional and heartfelt veterinary care. With a commitment to excellent service and long-lasting relationships with their clients, it's a top choice for animal care in the community.

Services

Hospitalization
Surgeries

The Animal Clinic: Reviews

4.6/5 (199 Reviews)
Anne McIvor Posted on Google 2 months ago

Fantastic experience: Lovely vets, nurses and reception staff. They have suggested cheaper options for expensive prescriptions and provide great alternative options such as accupuncture.

Dean Smith Posted on Google 2 months ago

Fantastic experience: 3rd trip to Animal clinic today for cats castration. I am still blown away with what an amazing vets this is. Today I didn’t get the vets name but it was the lady with pink hair and she was so knowledgable and attentive. Explained everything so thoroughly and spend lots of time making sure I was aware of the after care required following the operation. Was even available for a quick call when I got home to answer a question on keeping the cat collar on. I really think all the staff at this vet and the facility are absolutely wonderful. An absolute pleasure to know they are looking after my pet. They even seem like they really care and connect with the animals character. I’m so glad I found this vet practise. What peace of mind to know my pet will always have the best treatment possible and is well cared for and looked after when with them. THANK YOU!!!

Sara H Posted on Google 2 months ago

Fantastic experience: Excellent care provided by the vet every time we visit - very happy with the way they treat and handle my cat. The nurses and reception staff are lovely. PS: This is still true years later!

K J Posted on Google 2 months ago

Fantastic experience: We took our tortoise to vet's for a health check and to have it microchipped. The vet was kind and patient with us and answered all our questions as it was our first time. Very happy with the service we received.

The Animal Clinic
The Animal Clinic

Hi, K. Thanks for taking the time to share your positive experience. We truly appreciate it!

Christine Thornton Posted on Google 3 months ago

Fantastic experience: Very friendly staff. Sensible prices

The Animal Clinic
The Animal Clinic

Hi, Christine. We are thrilled to learn that you had a positive experience with us!

sheryl simon Posted on Google 3 months ago

Fantastic experience: All the staff were so friendly and took the time to reassure me and listen to my concerns. They were so kind and gentle with my pup. Vet Catarina was very patient and explained everything in detail. The staff at this practice really do care. Thank you

The Animal Clinic
The Animal Clinic

Hi, Sheryl. We appreciate the kind words and are glad we could provide you with a positive experience!

vicky beadle Posted on Google 3 months ago

Fantastic experience: Absolutely the best vet I have ever been to and I've seen alot of different vets at different surgeries the lady vet i saw was Absolutely fantastic she actually listened to what I was saying and gave me plenty of options for my pet Rats condition and the reception was super helpful and the pricing is very reasonable

The Animal Clinic
The Animal Clinic

Hi, Vicky. Thanks for taking the time to share your positive experience. We truly appreciate it!

GumixRux Posted on Google 3 months ago

Fantastic experience: Our doggy daughter, Toffee, loved Nikki, always professional service, very kind and knowledgeable! All staff very efficient, thank you for being there for our little one!

The Animal Clinic
The Animal Clinic

Hi, Gumixrux. We appreciate the kind words and are glad we could provide you with a positive experience!

virginie clarke Posted on Google 3 months ago

Fantastic experience: I would highly recommend this animal clinic ! The staff is professional & super friendly.

The Animal Clinic
The Animal Clinic

Hi, Virginie. Thanks for taking the time to share your positive experience. We truly appreciate it!

Valentina Posted on Google 3 months ago

Fantastic experience: I can't express how happy I am with the service at The Animal Clinic. It’s a very professional veterinary practice where Yoshi is always treated with such kindness and expertise. The facility is spotless and feels like a truly safe space for our furry friends.

The Animal Clinic
The Animal Clinic

Hi, Valentina. We are thrilled to learn that you had a positive experience with us!

Juliet Oliver Posted on Google 3 months ago

Fantastic experience: Lovely veterinary clinic the staff are so friendly and welcoming they make a great fuss of the dogs and the dogs love going as do we as we get great service and very sound advice. I would have no hesitation recommending the clinic It’s easy to park (private car park) which is unheard of in London and the clinic is spotlessly clean. The receptionist is lovely the nurses are lovely and the vets are superb.

The Animal Clinic
The Animal Clinic

Hi, Juliet. Thank you so much for leaving us a stellar review!

Craigohara1980 Posted on Google 3 months ago

Fantastic experience: We’ve been taking our cats here for a couple of years now and every visit has been a great experience. We’re always greeted with a friendly face, which instantly puts us at ease. The vet we always see is Nicki, who we absolutely love — she’s kind, knowledgeable, and genuinely cares. She takes such wonderful care of our Liza, and we wouldn’t trust her with anyone else. Highly recommend!

The Animal Clinic
The Animal Clinic

Hi, Craigohara1980. Your feedback is highly appreciated. Thank you for the review!

Sue Miles Posted on Google 3 months ago

Fantastic experience: An excellent vets. They staff are brilliant from the reception team to the vets. I'm very happy here!

The Animal Clinic
The Animal Clinic

Hi, Sue. We appreciate the kind words and are glad we could provide you with a positive experience!

Craig Sullivan (OptimiseOrDie) Posted on Google 3 months ago

Negative experience: Great staff and excellent service, let down by poor execution of the petplan service. I have had continual problems getting drugs posted to me regularly and on-time. The practice needs to sort this out. Despite pushing and selling this service, the actual admin overhead for me is worse now than it was before! I have revised my original review to reflect the continual problems with petplan and posting drugs. If only this was sorted out, I would be happy - but I'm given a bigger headache than ever!

The Animal Clinic
The Animal Clinic

Hi, Craig. Thanks for taking the time to share your positive experience. We truly appreciate it!

Jane Williams Posted on Google 3 months ago

Fantastic experience: Very friendly Veterinary surgery. My boy is always looked after

The Animal Clinic
The Animal Clinic

Hi, Jane. Thanks for taking the time to share your positive experience. We truly appreciate it!

M Farr-Matt Posted on Google 4 months ago

Positive experience: We have been using for the surgery for years. The team are so helpful. Our pet recently passed away and they sent us the loveliest card. We were very touched.

The Animal Clinic
The Animal Clinic

Hi, M. We are thrilled to learn that you had a positive experience with us!

Amber West Posted on Google 4 months ago

Fantastic experience: Highly recommend this vet for hamsters. Dr Linda has treated several of my hamsters, including performing surgery on one of them. She really listens to your concerns and treats your hamsters with respect.

The Animal Clinic
The Animal Clinic

Hi, Amber. Your feedback is highly appreciated. Thank you for the review!

Weronika Szczerek Posted on Google 4 months ago

Negative experience: Sadly not a great experience the 2 times we went there with our puppy. We were looking forward to the clinic and happy to see all the great reviews. Sadly the team seems a bit all over the place and made us wait for 30+mins from our original appointment time to then in the end give us a different clients dog booklet with their vaccination stamps in. Our puppy got her weight taken and we were in communication about getting a de-worming treatment, for which the team told us it will be ready at our next visit with the same vet (2 weeks later). When we arrived at the appointment we were taken care of by a nurse (not the vet we booked with) who told us that we can’t get the de-worming from her and who didn’t give us the vaccine stamps from that visit. In total we’ve waited for almost 2 months to get that de-worming prescription for our puppy and never heard from the clinic. When I emailed them that I bought our own treatment by a recommendation of a friend, they only replied that they will remove the request for us, not even an apology for taking so long and not getting back to us since that last visit. I really do hope that there is something they will do about this and that we can return to the clinic with a better experience next time, but so far the communication has been very disappointing.

The Animal Clinic
The Animal Clinic

Dear Weronika, we are sorry to read of your recent experience, as you say, this isn't like our team at all and we would really like look into this further for you. Please email [email protected] with your contact number so our clinic manager can give you a call to discuss further. Many thanks, The Animal Clinic

Steph Ah Posted on Google 4 months ago

Fantastic experience: The veterinarian was very kind and patient during my cat examination and took time to answer all my questions, would definitely recommend

The Animal Clinic
The Animal Clinic

Hi, Steph. Thank you so much for leaving us a stellar review!

sergiosid Posted on Google 4 months ago

Fantastic experience: Very professional , friendly and approachable team.

The Animal Clinic
The Animal Clinic

Hi, Sergiosid. Thanks for taking the time to share your positive experience. We truly appreciate it!

Antonio Sensati Posted on Google 4 months ago

Fantastic experience: As always, service was great and the team is fantastic. This time wasn’t my usual vey, but the new one, was as good as Dr Linda. Plus Gus loves the vet clinic, so we always have a happy visit.

The Animal Clinic
The Animal Clinic

Hi, Antonio. We appreciate the kind words and are glad we could provide you with a positive experience!

Ana Bartolo Posted on Google 4 months ago

Fantastic experience: The service was good but the vet wasn’t that friendly as the other two I met before

Michele Rawson Posted on Google 5 months ago

Fantastic experience: Great vets emergency appointment given Xmas eve and test carried out same day Thank you

Carissa-Rae Frank Posted on Google 5 months ago

Fantastic experience: Lovely vet for both my cat and dog - all the staff are really lovely and welcoming too. Would absolutely recommend.

Jenny SHERRELL Posted on Google 5 months ago

Fantastic experience: Very kind when I was so upset at the passing of my dog

The Animal Clinic
The Animal Clinic

Hi, Jenny. Thank you so much for leaving us a stellar review!

Susan McCalla Posted on Google 5 months ago

Fantastic experience: We took our 6 month old cavapoo puppy in to be spayed this week. The team were lovely, helpful and very friendly as always. They took great care of our puppy and kept us informed. Such a great veterinarian practice and glad she is VIP member.

The Animal Clinic
The Animal Clinic

Hi, Susan. Your feedback is highly appreciated. Thank you for the review!

Aysen Bekir Posted on Google 5 months ago

Fantastic experience: A warm and welcoming place. My beloved cat Whiskey, 18 years old and suddenly very poorly, turned out to be suffering from kidney failure. The vet and her assistant were tender and sympathetic to us both. My questions about different possibilities were answered patiently, and when it became apparent that the best option for Whiskey was for her to be euthanised there and then, it was done with extreme compassion and sensitivity. We were unrushed, I was allowed private time with her and access to a box of tissues. Their sympathy for my loss was comforting, and their observation that she had been fortunate to live such a long and healthy life, with no medical intervention also helped. I have had 5 cats across the decades and experienced 4 animal clinics. This has by far been the best of them. Thank you so much for making such a sad loss also a strangely special farewell.

The Animal Clinic
The Animal Clinic

Hi, Aysen. We appreciate the kind words and are glad we could provide you with a positive experience!

Aniela G Crucianu Posted on Google 5 months ago

Fantastic experience: I recently took my dog Benji for surgery, and I couldn’t be happier with the care he received. Dr. Linda is incredibly skilled, gentle, and professional, Benji’s surgery went perfectly, and his recovery has been amazing. The nurses were so sweet and caring, and the receptionist was just as kind and helpful. Everyone made the whole experience calm and reassuring. I’m genuinely very pleased with everything, and I would highly recommend Dr. Linda and the whole team to anyone who wants their pet to be treated with real care and expertise. Thank you for taking such wonderful care of Benji.

The Animal Clinic
The Animal Clinic

Hi, Aniela. Thanks for taking the time to share your positive experience. We truly appreciate it!

Mike Fallon Posted on Google 5 months ago

Fantastic experience: Never have an issue with booking our cat in! Always seen promptly, and all of the vets & nurses are lovely!

The Animal Clinic
The Animal Clinic

Hi, Mike. We are thrilled to learn that you had a positive experience with us!

Clare Udall Posted on Google 5 months ago

Fantastic experience: I would highly recommend the Animal Clinic. The staff are very friendly and efficient. Their VIP Plan is a great way to pay for your pet's treatment.

The Animal Clinic
The Animal Clinic

Hi, Clare. Thank you so much for leaving us a stellar review!

K Kh Posted on Google 5 months ago

Fantastic experience: Professional vets who have been taking very good care of my cat. Highly recommended.

The Animal Clinic
The Animal Clinic

Hi, K. Your feedback is highly appreciated. Thank you for the review!

Grace Kristine Posted on Google 6 months ago

Fantastic experience: Our 9-year-old cat named Cersei recently started having discharge from her behind 2 weeks ago, which made me and my partner very anxious. I researched reliable vets in our area and found great feedback about the Animal Clinic, so I decided to book an appointment. I was lucky to get a same-day slot. We met Dr. Cameron, who was detailed, calm, and reassuring about our cat’s condition. He explained that her symptoms is related to pyometra, her uterus was infected and needed to be removed. He walked us through the procedure, costs, and after-care thoroughly. Helen, the receptionist, was empathetic and kind as well. Around 1:40 PM, I received a call letting us know that the procedure went well and that we could pick up our cat in an hour. The nurse with the lovely pink hair carefully explained all the post-operation recovery steps. The Animal Clinic is exceptional in their service—professional, compassionate, and truly commendable. We are very grateful for their care.

The Animal Clinic
The Animal Clinic

Hi, Grace. We are thrilled to learn that you had a positive experience with us!

Janine Evelyn-Wilson Posted on Google 6 months ago

Fantastic experience: Helpful and friendly, as usual. Scout loves you all!

The Animal Clinic
The Animal Clinic

Hi, Janine. Thank you so much for leaving us a stellar review!

laura salter Posted on Google 6 months ago

Fantastic experience: Always on time. Professional, friendly & quick. Highly recommended

The Animal Clinic
The Animal Clinic

Hi, Laura. Your feedback is highly appreciated. Thank you for the review!

Aura Voicu Posted on Google 6 months ago

Fantastic experience: Nice clinic. Reception staff very friendly. Doctor who attended my dog was a bit afraid of the dog.

The Animal Clinic
The Animal Clinic

Hi, Aura. We are thrilled to learn that you had a positive experience with us!

Jody Finn Posted on Google 6 months ago

Fantastic experience: Very helpful and knowledgable team, quick appointment after initial contact.

The Animal Clinic
The Animal Clinic

Hi, Jody. Thank you so much for leaving us a stellar review!

Chris London Posted on Google 6 months ago

Fantastic experience: We’ve been customers for nearly three years and these guys are absolutely fantastic! We had both our male cats neutered there and I one hundred percent recommend their team! Also the receptionists are always very kind and welcoming xxx

The Animal Clinic
The Animal Clinic

Hi, Chris. Your feedback is highly appreciated. Thank you for the review!

Mihaela Tudorache Posted on Google 6 months ago

Fantastic experience: I’m very happy with the clinic. The staff was caring, explained everything clearly, and made Milo feel comfortable. Great experience overall.

The Animal Clinic
The Animal Clinic

Hi, Mihaela. We appreciate the kind words and are glad we could provide you with a positive experience!

Laurene Whitestone Posted on Google 6 months ago

Fantastic experience: Incredible service. Super friendly team, go above and beyond to support animals

The Animal Clinic
The Animal Clinic

Hi, Laurene. Thanks for taking the time to share your positive experience. We truly appreciate it!

Ayan Mohamed Posted on Google 7 months ago

Fantastic experience: I recently took my sick kitten and I couldn't be any happier with the care we received! The doctor was absolutely wonderful - incredibly informative and took the time to explain everything clearly, putting us at ease during a stressful situation. The whole team was very welcoming and made sure my kitten got the best care possible. I'm so grateful for their help and would highly recommend to any pet owner needing a compassionate and professional vet .

The Animal Clinic
The Animal Clinic

Hi, Ayan. Thank you so much for leaving us a stellar review!

Su D Posted on Google 7 months ago

Fantastic experience: The reception was exceptionally clean and nice smelling. I appreciated that the waiting area was divided by types of pets. The receptionist Polly was very nice. The vet (Linda I believe) explained everything calmly to me as a first time pet owner / vet visitor. They treated my scared kitten with lots and lots love and patience. Prices were reasonable and explained upfront. Very happy!

The Animal Clinic
The Animal Clinic

Hi, Su. Thanks for taking the time to share your positive experience. We truly appreciate it!

Della Wales Posted on Google 7 months ago

Positive experience: I went in expecting to pay 70.00 ended up paying 204.00. I wasnt informed of the price before they gave treatments, good job i had the money to pay. Also i wasnt informed of potential side effects of one of the treatments and was so worried when cat became unwell.

The Animal Clinic
The Animal Clinic

Apologies for any inconvenience regarding pricing transparency and treatment information. A member of our team has tried to call you to discuss your concerns further but was unable to get through. Please do call back at your convenience so we can try and address these issues for you - 020 8319 3033. Kind regards

Kevin Lawlor Posted on Google 7 months ago

Fantastic experience: Great practice, friendly staff and were able to fit me in at short notice. Thanks

The Animal Clinic
The Animal Clinic

Hi, Kevin. We are thrilled to learn that you had a positive experience with us!

Natasha Ramadan Posted on Google 7 months ago

Fantastic experience: I can not recommend The Animal Clinic enough. They were absolutely fantastic with my bunny’s procedure ever so helpful and friendly. Betsy was well looked after and woke up from surgery very happy and was a great little fur patient as I was told by the vet. Thank you so much for giving Betsy the best care. X

The Animal Clinic
The Animal Clinic

Hi, Natasha. Thank you so much for leaving us a stellar review!

Chloe Francois Posted on Google 7 months ago

Fantastic experience: We've been with the Animal Clinic for a little over a year now. They are absolutely brilliant, looking after our two cats with professionalism, friendliness and empathy. They are very understanding when we worry about little things and have provided expert advice and referrals to other services when required. I strongly recommend this vet clinic for your pets if you're looking for somewhere with fair prices, who listens to you and treats your pet like their own. Wish I could give more stars!

The Animal Clinic
The Animal Clinic

Hi, Chloe. We appreciate the kind words and are glad we could provide you with a positive experience!

Angela Hurd Posted on Google 7 months ago

Fantastic experience: Having rescued a rabbit without any thought or knowledge on how to look after them, it was suggested that I visit Margit and the team at the Animal Clinic as they are 'Rabbit' friendly Veterinarians. I have not been disappointed. After checking my first - Billy - and explaining what was required in looking after such a house bunny, jabs done, I took him home. Unbeknown to me, I thought rabbits enjoyed eating bear grass; they do not. Having realised something was terribly wrong with him - he was pushing his head on the door and lying on the floor, flaccid, I took him to Margit. We thought he was going to die. Miraculously after numerous injections and being told that he may not survive, we were both surprised that he did. You see, rabbits have a very poor digestive system and suffer from gut stasis. I didn't realise Bear Grass creates gas that builds up in the gut. The rabbit won't eat and if they don't eat, they die. That was in 2009. Since then I have had numerous house buns and each one has been cared for by Margit and her team: Mary, Riai, I could go to at least four other vets in our area but prefer to travel to see Margit. She was patient, knowledgeable and understanding. She didn't treat you like an idiot if you don't know something and her team are as professional and compassionate as she is. 2023 update : Since I wrote this, Margit has left the practice to go back to Austria to care for her ill mother. I was bereft. The Animal Clinic has gone through a transitional phase which - for me - was a form of grief. Clinical staff left and new staff came and went and to be honest it was upsetting. RVC Exotic Vets are hard to find as are good Veterinary nursing and reception staff. I had considered looking elsewhere but I had a relationship with the Animal Clinic that I didn't want to change and to be honest, I'm glad I did. Linda Timossi isn't Margit. She is Linda Timossi. Educated, thorough, funny and passionate about small mammals. She - like Margit - knows her stuff. No one likes change but this one is actually rather good.

The Animal Clinic
The Animal Clinic

Hi, Angela. Thanks for taking the time to share your positive experience. We truly appreciate it!

Tommy Posted on Google 7 months ago

Fantastic experience: Great staff and very knowledgeable vet. Seen immediately and treated my dog with great care and professionalism. Thank you

The Animal Clinic
The Animal Clinic

Hi, Tommy. We are thrilled to learn that you had a positive experience with us!

Jason Jones Posted on Google 7 months ago

Fantastic experience: Wonderfully helpful and made things incredibly easy.

The Animal Clinic
The Animal Clinic

Hi, Jason. Your feedback is highly appreciated. Thank you for the review!

Michele Wilson Posted on Google 8 months ago

Fantastic experience: We have been registered at The Animal Clinic for more than 10 years now. The team know our pets by name and always give them a warm and enthusiastic welcome. We are very grateful for the kindness and attention to detail with which they perform their roles. It is so helpful to be able to see the same vets year after year as they get to know our pets' quirks and characters. They can quickly spot when something isn't right as they know the animals. Staff are professional, friendly and experts in their field. Thank you!

The Animal Clinic
The Animal Clinic

Hi, Michele. Thank you so much for leaving us a stellar review!

Migle Vaidotaite Posted on Google 8 months ago

Fantastic experience: Very impressed with how quickly my cat was seen and how lovely and professional everyone at this clinic is. Absolutely 10/10

The Animal Clinic
The Animal Clinic

Hi, Migle. Your feedback is highly appreciated. Thank you for the review!

Andy Forbes Posted on Google 8 months ago

Fantastic experience: We registered our Labrador retrievers with The Animal Clinic mainly because of the exceptional care and professionalism they showed when we had to say goodbye to our Golden Retriever years ago. It was a heartbreaking time, and their compassion left a lasting impression. Our boys are growing fast, so I pop in every couple of weeks to check their weight and make sure I’m feeding them the right amount. Everyone who works there is incredibly friendly and welcoming — even when our black lab gets a bit too excited and has the occasional accident on the floor! They never complain (at least not in front of us ). Would I recommend this vets? Absolutely. In fact, my parents switched to them when they got their dog, purely based on our experience. Don’t bother looking for another vet in the area — this is the place to go if you want the best care for your pets.

The Animal Clinic
The Animal Clinic

Hi, Andy. We appreciate the kind words and are glad we could provide you with a positive experience!

Jojos Linnane Posted on Google 8 months ago

Fantastic experience: Spot on treatment, brilliant care. My cat was so relaxed he didn’t even step out of his basket.

The Animal Clinic
The Animal Clinic

Hi, Jojos. We are thrilled to learn that you had a positive experience with us!

Cara Woolsey Posted on Google 8 months ago

Fantastic experience: Had to rush my pup to a local vets and this one was open, they rushed her straight into the clinic and saved her life even though we wasn't even registered! Thank you so much to the amazing staff from Ucey and family xx

The Animal Clinic
The Animal Clinic

Hi, Cara. Thank you so much for leaving us a stellar review!

Jade Wilde Posted on Google 8 months ago

Fantastic experience: My pets are always treated with utmost care and attention. They genuinely care about their welfare and well being

The Animal Clinic
The Animal Clinic

Hi, Jade. Your feedback is highly appreciated. Thank you for the review!

Elise Yu Ge Posted on Google 8 months ago

Negative experience: AVOID AT ALL COSTS. Wish I could go back to the day and did absolutely nothing, still would be better off visiting here. My kitten has spots in her outer ear and scratched to scab, and I took her here on the day when I noticed (Tuesday 29th July). The vet gave her flea treatment and an ear cleanser (although there were no signs of ear mites or fleas, as the vet also acknowledged), telling me to use it from next day while putting coconut oil on the scab. That’s it, and charged me £124. As a first time cat owner I trusted the vet 100% but still waited until that Saturday for the ear cleanser to avoid irritation and OVERNIGHT from Sunday morning my kitten’s ear became this traumatised — I don’t believe many cats have had it this bad. Later I realised how utterly unbelievable it is to give a 5-month old kitten nothing else but such harsh ear cleanser when her ear was already bleeding with open cuts?? Had to then visit another vet three times in a row for steroid and antibiotics, but my cat shouldn’t have been through so much pain at the first place. It deeply hurts me to see her suffering for another month… until today she’s still not fully recovered. Let alone the vet was so rude — warning, she’ll stare straight at you for many seconds in silence if you said something she doesn’t like. In my case, it was “it’s a girl” with a smile when I misheard her saying “sweet boy”. Follow up: this clinic’s definitions of “spoken to you” “answered your queries” and “explaining the reasons” are very different than normal people — I got an email following my review above yesterday, that’s it. “Shame that you are still not happy”? Not sure how exactly am I supposed to be happy?

The Animal Clinic
The Animal Clinic

Dear Elise
We are very sorry to see that you have left our team this review. We have spoken to you regarding your complaint and answered your queries separately and despite us explaining the reasons for the medication used, it is a shame that you are still not happy. Our team here work very hard, and do their very best for the pets in their care which is also reflected in the many positive reviews we have. We do hope your little one continues to do well.

Kimberley Quegan Posted on Google 8 months ago

Fantastic experience: I brought my two kittens for neutering and spaying and all the staff were brilliant. I recieved a call on the day to give me an update on their condition as promised, medication and instructions. They always answer the phone promptly and give you all the information you need. I'm very glad I chose the Animal Clinic, please keep up the good work!

The Animal Clinic
The Animal Clinic

Hi, Kimberley. Thanks for taking the time to share your positive experience. We truly appreciate it!

MsBubbleTea Posted on Google 8 months ago

Fantastic experience: Nice space, clean and tidy. Polite staff. Comfortable. Great vet. Good experience

The Animal Clinic
The Animal Clinic

Hi, Msbubbletea. We appreciate the kind words and are glad we could provide you with a positive experience!

Vanessa Celosse Posted on Google 8 months ago

Fantastic experience: The staff and clinical team are great. Very caring veterinarian practice.

The Animal Clinic
The Animal Clinic

Hi, Vanessa. We are thrilled to learn that you had a positive experience with us!

Mauricio Giacomello Posted on Google 8 months ago

Fantastic experience: Me and my dog always have a good time at the animal clinic. Staff takes care of him and are always willing to help.

The Animal Clinic
The Animal Clinic

Hi, Mauricio. Your feedback is highly appreciated. Thank you for the review!

Nadia Demyan Posted on Google 8 months ago

Fantastic experience: Our senior dog received a fantastic 5 star care during his dental procedure last week. Thank you so much!

The Animal Clinic
The Animal Clinic

Hi, Nadia. Thanks for taking the time to share your positive experience. We truly appreciate it!

kerry keen Posted on Google 9 months ago

Fantastic experience: Amazing people very good with my anxious rabbit highly recommend

The Animal Clinic
The Animal Clinic

Hi, Kerry. Thank you so much for leaving us a stellar review!

Amanda Quinn Posted on Google 9 months ago

Fantastic experience: Took my puppy here to have nails clipped very welcoming and friendly.

The Animal Clinic
The Animal Clinic

Hi, Amanda. Your feedback is highly appreciated. Thank you for the review!

Sharon Rimmer Posted on Google 9 months ago

Fantastic experience: The Animal Clinic is the best practice in the area. There are other vets closer to where I live but it's worth travelling for the quality of service The Animal Clinic provides. Outstanding staff (vets/nurses/receptionists), super friendly, empathetic and they're a pleasure to visit ... for me anyway!

The Animal Clinic
The Animal Clinic

Hi, Sharon. We appreciate the kind words and are glad we could provide you with a positive experience!

Hazel Keane Posted on Google 9 months ago

Negative experience: I personally did not have a great experience with this practice, however reading other reviews people seem happy with them. I feel that when it came to my rabbits they were very blasé and very slow in getting back to me with my enquiry. After moving my rabbits out of this vets and into another I realise they are also ridiculously over priced.

The Animal Clinic
The Animal Clinic

Dear Hazel
We are sorry to see you were dissatisfied and that you feel our nursing team took too long in getting back to your requests. As you highlighted from our other reviews, our team work really hard and provide a very good service.
We can see that you were contacted back within 48 hours for a non urgent enquiry initially and then a further day for them to produce an itemised estimate for you. Our prices reflect the care and level of service we give our patients, and as an independent clinic, we are confident we are not over priced as we endeavour to keep these in line with industry standard. We hope you find what you are looking for and wish you all the best.

Asta Vinskiene Posted on Google 9 months ago

Negative experience: I had a visit today and vet Linda examined my cat. She did note that my cat is nauseous and injected anti sickness medication. She started to prescribe a lot of medication for her and I don’t feel it would be very beneficial for the cat, like medication to reduce pain, mainly used for epilepsy, seizures and anxiety and my cat had very little pain left as it has improved overnight. I told vet, that it is very difficult for me to administer medication to my cat but she just shrug her shoulders and sort of not her problem. I was hoping she will examine, inject some hydration anti sickness ok but now I have 3 different treatments, that I have to administer orally myself, cost me a lot of money and one medication gabapentin £33 for pain, I don’t see the point giving her as it does not address the issue just masking it. I felt, that vet just tried to sell as much medication as possible with the least effort as I felt she is a bit scared herself to inject medication as the cat hisses so she just leaves it to me to administer and deal with it. I paid 147 pounds, got medication, that I don’t know if I will be able to administer as I have tried and failed miserable as my cat moves her head and does not open her mouth.

The Animal Clinic
The Animal Clinic

Good afternoon,

We are very sorry to read your feedback from todays visit. Our head nurse will be giving you a call to discuss your concerns and see if we can make an alternative plan if administering medication at home is going to be tricky for you. We would like to reassure you that our vet Linda would only prescribe medication she feels would be in the best interests for your pet. If you would like to contact us directly moving forward please email us at [email protected].

Thank you

Sharon Blaikie Posted on Google 9 months ago

Fantastic experience: I moved from a vets in Welling that l wasn’t happy with, can not fault the animal clinic , they’ve been brilliant with my pets , would highly recommend

The Animal Clinic
The Animal Clinic

Hi, Sharon. We are thrilled to learn that you had a positive experience with us!

Mairéad Ralph Posted on Google 9 months ago

Fantastic experience: Always a pleasure to bring my cat here. The staff are kind, knowledgeable and really care about all the animals that come through the door. There’s really no other vet clinic I’d want to use

The Animal Clinic
The Animal Clinic

Hi, Mairéad. Thank you so much for leaving us a stellar review!

eleonore cabrera Posted on Google 9 months ago

Fantastic experience: The administrative team is very welcoming and friendly and try their best to make your pet and yourself feel at ease. The vets are very professional and helpful. I trust this clinic 100% for my two cats.

The Animal Clinic
The Animal Clinic

Hi, Eleonore. Your feedback is highly appreciated. Thank you for the review!

Stacey McClurg Posted on Google 10 months ago

Fantastic experience: I can not rate the team high enough. I called in a panic needing help with my cats microchip for last minute travel and they were incredibly helpful and made time for us last minute. I was not registered with this vet but will now go here for all my furry pals needs! Thank you so much! You made a stressful day so much easier!

The Animal Clinic
The Animal Clinic

Hi, Stacey. We are thrilled to learn that you had a positive experience with us!

Kelsey Cullern Posted on Google 10 months ago

Fantastic experience: Wonderful experience with lauren ...calming atmosphere very caring with my doggy ziggy ...would recommend these guys all day long

The Animal Clinic
The Animal Clinic

Hi, Kelsey. Thank you so much for leaving us a stellar review!

[email protected] Phuffoloy Posted on Google 10 months ago

Fantastic experience: The clinic is a very caring and supportive environment; the doctors are very friendly, helpful and knowledgeable. They always take good care of my now 16 years old Frida, confidentially Phuffoloy, nowadays Panthera bonkers! Thanks

The Animal Clinic
The Animal Clinic

Hi, [email protected]. Thanks for taking the time to share your positive experience. We truly appreciate it!

Eva Adamou Posted on Google 10 months ago

Fantastic experience: Excellent service. My Pomeranian Titan was neutered today at the Animal Clinic, Blackheath. The vet was thorough in explaining everything and answered questions of concern etc., they were very prompt in calling to let me know that surgery went well and what time to pick him up. Thank you to each of you who cared for my Titan today you are awesome . The one thing I would like to point out is that having to travel over an hour away is not a problem at all, but I needed to use the toilet and one lady at reception showed me where it was, whilst going to open the door another lady said you can’t use the toilet it’s only for staff. So where is the customers toilet, there isn’t one??? The First Lady gestured to me it’s ok go use it. My point is if customers like me travel such a long distance or even a short distance actually, why would you not have a toilet for customers use??? For me this is totally unacceptable and you should accommodate toilet facilities for your customers.

The Animal Clinic
The Animal Clinic

Hi, Eva. Thank you so much for leaving us a stellar review!

lesley murray Posted on Google 10 months ago

Fantastic experience: Lovely friendly practice, all staff warm and compassionate. Was seen as an emergency and they were so good I’ve moved from my previous vets to be with them.

The Animal Clinic
The Animal Clinic

Hi, Lesley. Your feedback is highly appreciated. Thank you for the review!

Jenny Brock Posted on Google 10 months ago

Fantastic experience: My vets are great with me and my dog . He had been very poorly and I got an emedat appointment no fuss, when I got there I was treated with kindness and respect as was my dog, The practice is a welcoming place and I will recommend it to anyone, my dog is on the mend so thank you animal clinic.

The Animal Clinic
The Animal Clinic

Hi, Jenny. We appreciate the kind words and are glad we could provide you with a positive experience!

Hazel Solomon Posted on Google 10 months ago

Fantastic experience: Lovely, caring vets & assistants. I would recommend them to anyone needing care & advice for their pets.

The Animal Clinic
The Animal Clinic

Hi, Hazel. Thanks for taking the time to share your positive experience. We truly appreciate it!

Sue Terry Posted on Google 10 months ago

Fantastic experience: We are new to Eltham and I hadn't registered my dog before she got sick. The Animal Clinic were SO helpful. The reception got me an appointment quickly. The reception staff were so friendly and helpful. And gave Kopper lots of attention! The vet was great, gave time to listen and explained what was wrong and treatment. She was lovely with kopper who became relaxed and unstressed. Highly recommend The Animal Clinic. So glad they came up on my Google search. Sadly, we had to go back as kopper is still ill. Everyone is so friendly and I really don't mind waiting over the appointment time as the vets give time to everyone they see so that's well worth waiting for.

The Animal Clinic
The Animal Clinic

Hi, Sue. We are thrilled to learn that you had a positive experience with us!

Max Geddes Posted on Google 11 months ago

Fantastic experience: The Animal Clinic helped us to navigate the final weeks with our beloved Pintxo. They were extremely warm, caring and clear in their approach and made a very challenging time slightly more bearable. Special thanks to Helen who was so supportive and comforting, and also to Linda who was amazing throughout.

The Animal Clinic
The Animal Clinic

Hi, Max. We appreciate the kind words and are glad we could provide you with a positive experience!

Antonia Posted on Google 11 months ago

Fantastic experience: I have been with the practice since 2023. I was pleasantly surprised to find a vet that I knew from another practice. The staff are friendly and attentive. So far everyone has been great.

The Animal Clinic
The Animal Clinic

Hi, Antonia. Thanks for taking the time to share your positive experience. We truly appreciate it!

Sara Fish Posted on Google 11 months ago

Fantastic experience: Didn't have to wait long. Super friendly and caring staff, the Vet took as much time as we needed and I didn't feel rushed, gave lots of great advice and listened carefully to the research I had done myself and took that into consideration. Best experience at a vets ever! Also reasonable pricing.

The Animal Clinic
The Animal Clinic

Hi, Sara. Thank you so much for leaving us a stellar review!

Janet Ling Posted on Google 11 months ago

Fantastic experience: I found poor Hector the tortoise with a foot missing. Having looked up reptile vets in the area I took him to the animal clinic. I’m so pleased I did. Great care and life saving treatment has been given in a professional and caring way. Unfortunately Hector had to have his leg amputated but will remain mobile with a fitted wheel

The Animal Clinic
The Animal Clinic

Hi, Janet. Your feedback is highly appreciated. Thank you for the review!

GOS Posted on Google 11 months ago

Fantastic experience: New kitten treatment and vet very good. Is parking but only for about 8 cars bitt of a squeeze.

The Animal Clinic
The Animal Clinic

Hi, Gos. We appreciate the kind words and are glad we could provide you with a positive experience!

April howard Posted on Google 11 months ago

Fantastic experience: Staff are Always helpful and polite my dog ace always gets the best care when been nothing bad to say about them at all

The Animal Clinic
The Animal Clinic

Hi, April. We are thrilled to learn that you had a positive experience with us!

Corina Papouis Posted on Google 1 year ago

Fantastic experience: Boris is my adopted cat from Manchester and has been registered with the Animal Clinic since December 2022. This clinic has been amazing and supported us with registration, appointments and queries. Boris is now microchipped, immunised and gets his preventative meds regularly I took Boris in a week ago as he had a rash on his belly and he kept licking it, making it worse. Got an appointment quickly - reception staff offered me a canceled appointment - and the consultation with the Vet offered us all options. We followed the advice and now the rash is gone! I am so happy to have you as my Vet, Animal clinic! Last year I lost a cat and I had terrible trust issues with the previous vet since You managed to restore this trust and just want to say Thank you for your professionalism, expertise and kindness. Corina and Boris

The Animal Clinic
The Animal Clinic

Hi, Corina. Your feedback is highly appreciated. Thank you for the review!

gordon mills Posted on Google 1 year ago

Fantastic experience: Lovely first visit with Dr Linda. Very friendly as were the reception team. Really happy with our new practice

The Animal Clinic
The Animal Clinic

Hi, Gordon. Thanks for taking the time to share your positive experience. We truly appreciate it!

Alessandro Fazzari Posted on Google 1 year ago

Fantastic experience: Linda is such an amazing Vet, she really cared of my cat issue and she went over the mile by giving me so many suggest on how to keep my cat healthy and happy... amazing service

The Animal Clinic
The Animal Clinic

Hi, Alessandro. We are thrilled to learn that you had a positive experience with us!

natalia wojtak Posted on Google 1 year ago

Fantastic experience: The animal clinic is the best vet I know off they passionate about animals , always helpfull from receptionist to the nurses and vet. I couldn't recommend them enough. Thank u for helping my babies in time of need .

The Animal Clinic
The Animal Clinic

Hi, Natalia. Thank you so much for leaving us a stellar review!

Alice Vaughan Posted on Google 1 year ago

Fantastic experience: I love The Animal Clinic - it’s easy to get an appointment, and sessions never feel rushed, it’s clear they really care about their patients. Thanks in particular to the team there, who go above and beyond to create a welcoming and calming environment - a game changer when you have a very nervous pet! Wouldn’t hesitate to recommend

The Animal Clinic
The Animal Clinic

Hi, Alice. Your feedback is highly appreciated. Thank you for the review!

parerna murley Posted on Google 1 year ago

Fantastic experience: A friendly and welcoming environment. The staff take great care of the animals. Excellent vets !

The Animal Clinic
The Animal Clinic

Hi, Parerna. We appreciate the kind words and are glad we could provide you with a positive experience!

Iulia Vermesan Posted on Google 1 year ago

Fantastic experience: My cat received wonderful, attentive care at this clinic. The staff were not only helpful, but also very friendly.

The Animal Clinic
The Animal Clinic

Hi, Iulia. We appreciate the kind words and are glad we could provide you with a positive experience!

リディアカールトン Posted on Google 1 year ago

Negative experience: I had a very disappointing experience at this clinic. The nurse and receptionist openly expressed their dislike for cats, loudly stating that they are ‘dog people’ and that they ‘dont like cats.’ Even worse, they made negative comments about my cat right in front of me, speaking loudly under the clinic’s cameras, with other staff and patients present. They also made inappropriate and offensive remarks, stereotyping Chinese and Egyptian people love doing animal experiments. This kind of behavior is completely unacceptable, especially in a veterinary setting where all animals and owners should be treated with care and respect. If you are a cat owner, I strongly advise against bringing your pet here, as the staff—particularly Linda (Surgeon) and Saskia (Receptionist)—clearly lack compassion for cats. If you are comfortable entrusting your pet’s care to individuals who openly dislike cats, that is your choice—but personally, I found this experience deeply upsetting, and I feel terrible for any cat that has to go through this. Additionally, if you notice staff with dog photos on the staff wall, you may want to reconsider your appointment for your cat, as their bias could affect the treatment your pet receives. Truly unprofessional and discriminatory. Avoid this place at all costs.

The Animal Clinic
The Animal Clinic

This review is very upsetting for our team to read. No one relates to this at all, and our team do their very best to provide a caring and professional service. We suspect this is a fake review, however, if genuine, we would most certainly need to take this seriously and investigate. Please email [email protected] with your information so we can contact you

Rhyki Ravi Posted on Google 1 year ago

Negative experience: Absolute scammers! Tried charging me £6500 for an intestine blockage which was done by another vet for £700. My pet had 4 visits back to back and they didn’t do anything but advised me on the same thing they said the day before. Gave my pet anti sickness instead of addressing the actual issue. Kept telling me to return the next day if I had not seen any changes but every time I returned. I was given the same advice and my pet remained ill. I paid £125 every visit. They are very clever with their tricks and tactics. They also, gave misleading information to my insurance making my claim invalid. I urge you to stay away from these people.

The Animal Clinic
The Animal Clinic

Good afternoon, we are very shocked to read this review as this doesn't resonate with our level of service or care that we strive to provide our clients and pets. We are unable to locate a file for you, and none of our team recognise the above description of events so if you can please email us your details to [email protected] we will get a senior member of the team to call you.

Cheryl Glass Posted on Google 1 year ago

Fantastic experience: Absolutely amazing!! Staff so friendly and happy, gave my little dog Grealo so much attention, highly recommend, put all your pets at ease!

The Animal Clinic
The Animal Clinic

Hi, Cheryl. We are thrilled to learn that you had a positive experience with us!

Laura M Posted on Google 1 year ago

Fantastic experience: Nicki is an amazing vet she looks after all my cats the whole team are friendly and very helpful highly recommend animal clinic

The Animal Clinic
The Animal Clinic

Hi, Laura. Thank you so much for leaving us a stellar review!

Hope Miller Posted on Google 1 year ago

Fantastic experience: Quick appointment on the same day. Friendly staff and efficient and caring vet. Thorough examination of cat so felt that the vet was professional and motivated to care for my pet.

The Animal Clinic
The Animal Clinic

Hi, Hope. Your feedback is highly appreciated. Thank you for the review!

Mark Davison Posted on Google 1 year ago

Fantastic experience: Amazing place, brilliant staff (both vets and front of house), so caring and professional. Very highly recommended.

The Animal Clinic
The Animal Clinic

Hi, Mark. We appreciate the kind words and are glad we could provide you with a positive experience!

Alex Hughes Posted on Google 1 year ago

Fantastic experience: This is my dog's vet and recently had his castration done here. The team are amazing and the follow up care was really thorough!

The Animal Clinic
The Animal Clinic

Hi, Alex. Thank you so much for leaving us a stellar review!

Cem Pagan Posted on Google 1 year ago

Negative experience: It was very easy to get an appointment. Very friendly staff and very friendly vet. UPDATE ON THE REVIEW: You guys really should check your price list. Cutting one nail just one nail should not cost 70 pounds! no treating the paw, no disinfection, just cutting one single nail. I stand by my other comments about how friendly the staff and the vets are but please, for the love of god, check your price list!

The Animal Clinic
The Animal Clinic

We are sorry to read this. You had booked an online appointment with our vet which does have a consult fee applied. I understand you spoke to our Head Nurse who, after speaking to you, gave you a reduction on your bill as a goodwill gesture, and informed you that moving forward, nail clips can be booked in with nurse which will work out much cheaper for you. If there is anything else you need, please let us know. Kind regards

Aaron Burch Posted on Google 1 year ago

Fantastic experience: Went in with a sick kitty, and the vet Brendan who saw us was an absolute ray of sunshine. He knew exactly what was wrong straight off the bat. The whole practice is an absolute delight :)

The Animal Clinic
The Animal Clinic

Hi, Aaron. Thank you so much for leaving us a stellar review!

Taite Apker Posted on Google 1 year ago

Fantastic experience: Such a wonderful practice, they’ve helped my kitty through illness, routine checkups, and dental appointments! Update: Had an appointment today with Brendan Ruban and he was easily the best vet I’ve ever seen. He immediately knew what the problem was with my girl, gave her the medicine she needed, and came up with a treatment plan. I was so reassured and felt so cared for, and would trust my cat with him time and time again.

The Animal Clinic
The Animal Clinic

Hi, Taite. We appreciate the kind words and are glad we could provide you with a positive experience!

Shaun Tierney (Tierno) Posted on Google 1 year ago

Fantastic experience: We have have same vet practice for last 8-9 years. Always friendly and very helpful Never a problem getting an appointment and all staff are so friendly and engage with our dog

The Animal Clinic
The Animal Clinic

Hi, Shaun. Thanks for taking the time to share your positive experience. We truly appreciate it!

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