Vets4Pets Coventry Walsgrave

Positive experience: Gave us a telephone price for spaying our girl dog but added 50 quid on top when I collected her . =/ but they have done a good job on her she had no issues and a neat little scar

Negative experience: I called a couple times - rang a dozen times before being answered. The person is barely audible and each time she hung up while I was speaking.

Negative experience: I booked an appointment specifically for a pet health certificate for international travel. During booking, I made it absolutely clear that: I am using a specialist pet transport company I would be travelling by plane three days later and reuniting with my pet. The practice accepted the booking and took a £100 deposit. One hour before the actual appointment, I received a call from the vet Simrath saying the transport company must be present during the visit, because they are “travelling with the pet”. This requirement is ridiculous, not supported by any government guidance, and was never mentioned during booking or in any documentation sent to me. To make matters worse, my neighbour completed the exact same process at this practice two months ago, under the same circumstances, and no such requirement existed. The certificate was issued without issue. This shows a clear lack of understanding of government pet travel requirements, or selective interpretation to suit the practice. When challenged, the vet claimed this requirement was “written on the certificate” — yet none of the documents provided to me stated this. As a so-called “gesture of goodwill” they refunded the £100 deposit, but due to their last-minute incompetence I now stand to lose £400 already paid to the pet transport company. That is not goodwill — it is damage control after a serious failure. I have since contacted MediVet, who confirmed that this is not the correct approach and that only the owner needs to attend (if travelling within 5 days of the pet travelling). Expecting a transport company to attend a vet appointment is unreasonable and ridiculous. Shocking behaviour, poor competence and zero accountability. Do not use this practice for pet travel certification. EDIT: attached government guidance, which shows current requirements. Nothing with the guidance to require the pet transport company to attend the appointment for the certificate - it's only the owner that needs to attend and to confirm the name of the company that will be transporting the pet and then add this to the certificate. This has been confirmed by the other vet practice as being the correct procedure for these certificates.

Negative experience: absolutely horrible. I took my friend to this vet for her ill cat, they charged her way too much for consultations just for them to guess and give a rough estimate on what was wrong with him. my friend took the cat back to the same vet again for another appointment, and they proceeded to charge her again, just for them to tell her the same thing, they weren't helpful at all, and her cat ended up getting way, way worse. if i could give this place 0 stars, i would.

Fantastic experience: Really friendly staff and very helpful!

Negative experience: About six weeks ago, I had a consultation and was advised to return for further testing if I remained concerned about my dog’s condition. I followed this advice, but during my recent appointment, I paid another £50 for what turned out to be a very brief consultation—only to be told there was nothing more that could be done. I left feeling dismissed and even mocked, which was quite upsetting given my concern for my dog. I do want to highlight that the reception staff were lovely and very sympathetic, and I really appreciated their kindness. However, I feel that the vet’s approach and attitude could be improved to make clients feel more heard and respected.

Fantastic experience: Medication for my.dog,dispensed quickly and notified by text that it was ready to collect. Excellent.

Fantastic experience: Had an emergency with my husky over the weekend where she fell ill, they managed to get me an emergency appointment slot booked for the day and helped getting her in and out of the car. Really good experience with this vet really helpful getting my husky help.

Fantastic experience: Very caring, at a very sad time. The staff were amazing.

Negative experience: Do you see a different?! Pay just for visit and ask for prescriptions!!! That’s unbelievable what they doing!

Fantastic experience: I just picked up my cat from a dental cleaning and extraction, he had 5 teeth out, anaesthetic, teeth cleaning, medication and a pre and post op appointment. and from start to finish, the entire process cost me just under £700. I was actually quoted just over £900 by the surgeon so this was great! The reception staff are so lovely and friendly and the clinical team are really nice and understanding too. A male vet (not sure of his name) clipped my cats nails for free at our initial appointment after I just briefly mentioned it in passing, that was so thoughtful of him to do and i really appreciated it! There happened to be a belligerent individual in the store when I was there and the staff handled it so professionally - they really do care for the animals and deserve the upmost respect. Thank you vets for pets, if my cat ever needs some help again I feel assured knowing this place will treat my boy right ❤️

Fantastic experience: My Boo had to be put to sleep in May. The staff were amazing In July I got a 'Sorry for your loss' card with cuttings of her fur..I was not expecting this so this Team go out of their way to express condolences. 10 out of ten. Made me smile and cry all at once and memories of Boo are always with me

Fantastic experience: Great vets and very happy team!

Negative experience: On 22nd of August 2024 my standard poodle Mabel went to be spayed at Vets4Pets Walsgrave. My dog lost around half her blood volume (almost a litre) after the operation in their care and then died shortly after the second operation. We took her deceased body home, still warm and held her while we said our goodbyes, she was laid to rest that evening. The surgeon that completed her surgery at the time had only graduated a year before, why was he doing surgery unsupervised? Avoid this place and research your surgeons, especially if you want your pets to stay alive. What should’ve been a routine surgery ended my dogs life, she suffered before she died because of incompetent staff. The only consolation after my dog died? A refund. Mabel deserved more, she deserved better treatment and respect for a living being. #JusticeForMabel

Fantastic experience: Friendly and knowledgeable staff delivering a great and professional service. Would definitely recommend

Fantastic experience: I got my dog neutered and thay was so helpful with the whole process really polite nice people

Fantastic experience: My only regret is that I didn’t transfer all my pets to Vets4Pets sooner. The vets and reception staff are always warm and welcoming and they give excellent advice and treatments.

Fantastic experience: I have taken in a stray kitten that needed a couple of visits to the vets and chose this one randomly. I can’t rate the vets that have seen him high enough especially Laurissa who is extremely caring and a lovely person.

Fantastic experience: Brilliant vet. Very friendly and efficient. My dogs enjoy going

Fantastic experience: Great service and very friendly staff

Fantastic experience: Found a dead cat and took the poor thing here, they scanned it for a chip and contacted the owners. Nice understanding staff.

Negative experience: I ordered a prescription for my dogs tick and flea tablets which costs £60 at this vet for 3 prescriptions. Nexguard Spectra costs £26.00 in my Central London branch in Maida Vale. I went online and they charged £26.00 with delivery. I decided to switch to online delivery, needless to say the administrators in reception will do their best to squeeze every last penny you have. What they failed to mention is that i had an option to choose between a 6 month and a 12 month prescription. So they decided for me and gave me 6 months prescription which means that i would need to pay another £60 in 6 months time. Not to mention she wanted the dogs to come in for a "check up". When i asked what was in the "check up" she fumbled and said it was eyes, teeth gums and it would cost £50 each. Not only was this particular administrator not competent at her job, but i found out that her daughter owned the practice. This was not only disgraceful on her part, but she was prideful enough not to apologise for her clerical error or professional scam (its not clear at this point as to what it was). But i will be moving my dogs to another practice, due to lack of transparency and honesty from this vet. I wish you all the best with you new customer base i am sure you will do well as your very good at your "job".

Fantastic experience: My first visit here today and I found all the staff to be very welcoming and friendly. The vet I saw was very open and informative. I would certainly recommend this practice

Negative experience: My dog's appointment today was for 12pm. I arrived at the vets for 11.50am. Booked in and sat down. After waiting until 12.10pm , I asked the reception if they had me booked in? Yes she said your booked with vet M. I have now on the last 3 occasions , been sat waiting and been ignored for over an hour. I had to be back to work at 1pm so I asked again what the problem was at 12.30pm? I was told the vet was running late after an emergency first thing that morning and another lady in front of me had an half hour slot booked ! I should have been given this information after the first time I spoke and checked in. I was finally seen by the vet at 12.50pm and never got back to work until 1.30pm which is appalling . If I was given this information at the beginning when checking in I could have rebooked and not put my Job at risk. Appointments are for a reason, I will not be returning to this practice, after going here for over 10 years. it has almost tripled in price since it was bought by the staff. Profit is all that matters now with Vets for Pets. Customer service is lacking very much. I asked to speak to a manager and was told non on site. Then I asked for complaints procedure and was given a basic business card with the standard info on for vets for pets. I asked reception to write on the business card the managers name. She refused and said if you email that address and put the name Y in the subject bar she deals with it. Very bad customer service.

Fantastic experience: Jasmine is highly knowledgeable and offered advice/support following my dogs diagnosis of osteoarthritis. Jasmine is professional and I would 100% recommend this practice to anyone. Thank you!

Negative experience: Once again had problems with Walsgrave vets for pets, I collected my medication for my dog yesterday, It taken twenty minutes for them to find the tablet’s. I have just noticed the dose stated on the label is different to previous months?? So I called the vets for advice and had to explain the problem three times!! I made myself clearer and more assertive which was met with a dressing down from the (always rude) receptionist telling me not to raise my voice at her? She disappeared off phone to check, when she returned she simply stated it was their mistake and they owed me two tablets said bye and slammed down the phone!! Well that’s another mistake because surely they owe me three? Once again I’ve been made to feel guilty by pointing out this mistake and will endeavour to find another vet at the weekend

Negative experience: I am deeply disturbed by my experience with the practice manager at this clinic. During a recent visit, their behavior was completely inappropriate and unprofessional. They made unsolicited comments about my appearance that made me extremely uncomfortable, and their body language felt invasive. When I expressed discomfort, they laughed it off as a 'joke' and suggested to my 15 year old daughter that I ought to "lighten up"

Fantastic experience: We have spent much of our life here, and they've always been brilliant. The highest level of care and attention

Fantastic experience: Lovely place. Lovely Team. Friendly prices.

Fantastic experience: HUGE thank you to everyone at Vets4Pets Walsgrave, mum had to go for an emergency c section as a pup was stuck in her birthing canal, not did they return mum safe and well but managed to save all four pups, we couldn't have asked for a better Christmas gift, thanks again!!!

Positive experience: Vets and staff are great, but I feel they are very greedy. Won't go into detail but shop around. And ask for a prescription you will probably find elsewhere for less.

Fantastic experience: Excellent vet, very helpful and friendly.

Fantastic experience: Friendly helpful staff. Plenty of choice for foods and accessories.

Fantastic experience: I had the pleasure of speaking with Abi today about our pooch Nina. She was incredibly kind, helpful, and understanding. We initially felt quite stressed, but Abi's help and reassurance put us completely at ease. Just wanted to show our appreciation :)

Fantastic experience: Very good to see my dog straight away

Fantastic experience: Kayleigh in the dog grooming section at Walsgrave, Coventry is fab at cutting my staffy's Nails! Thank you x

Fantastic experience: Had Buffy our cacao groomed again today and she looks lovely. We really appreciated the kind, considerate and helpful staff. Thank you.

Fantastic experience: Lovely staff and they have everything you need

Fantastic experience: Well I must say I had the best experience with this vets by far as a Xl bully owner and a dog reactive dog I was so anxious about taking my boy for his big snip but I didn’t have to worry about him at all they made the situation easy talked me through everything and had my boys best interests at heart from start to finish I just want to say a massive thankyou

Fantastic experience: Thank you for the care my elderly cat had here and for being so caring and sensitive during the euthanasia.

Positive experience: Nursing staff were very caring and full of empathy. They explained everything to usm

Negative experience: Call them today because I have a rat that is struggling and struggling to breathe. I'm not stupid I knew he just needed to be put to sleep called to ask if they could help because my vets4pets are closed and they are ALOT closer then the out of hours clinic on top of that I can't really afford the £120 emergency fee that I would be charged. They refused to help. Personally I think it's disgusting that they care so little and clearly aren't interested in helping suffering animals!

Fantastic experience: Bought our fish from here today. The man who served us was so knowledgeable and helped us so much. We knew roughly what we wanted but we asked his honest advice and we were given it, he also offered us advice on other fish related questions and only sold us the amount of fish he would suggest for a new tank, with the advice to come back again in a few weeks. The lady on the counter was also super friendly. Talking to our toddler and including him in our purchase. Definitely would return!

Positive experience: Very quick, efficient and friendly. Really like the use of WhatsApp too, great service.

Fantastic experience: Great staff, really lovely vets and very understanding and calm with my nervous dog.

Negative experience: Attended after 5 years of being a paying customer, told that it could be a brain tumer, hemorrhage in the brain or something else very serious and would need to be referred to their emergency practice in Solihul. £2200 later, no answers as to what was wrong with my girl. Advised for her to take medications, charged £80 for them, to be told 2 days later to stop them. Rude reception staff and management don't take complaints seriously. It's a shame, for those few working there who genuinely care for their customers and their pets, the practice reputation is seriously damaged because of how poor people skills others have. We have now left and will never return.

Negative experience: Disgusting. Couldn't detect a severe case of cancer on and pyometra on my baby and now she's gone.

Negative experience: Only spoke to them on the phone, I explained I could not get an appointment at our usual Rugby branch to be told they are like Macdonald's and a franchise they have nothing to do with them. I asked if they had an appointment to be told no try somewhere else. Won't be trying them again.

Positive experience: Very good, easy parking & efficient staff.

Fantastic experience: Amazing staff and great store . As a first pet owner they helped me out with everything i needed to know and needed for my pet

Fantastic experience: The best vet so far, and not scared of my dog. Very helpful.

Positive experience: Nice vets, all staff have been lovely each time I've been. Expensive but not anymore expensive than any other vets. Didn't appreciate the offer of paying an extra £90 for my cat's spaying procedure so that my cat could recieve extra fluids, when I think this should be offered to every paying customer regardless. In addition to this, the collar that they wear post procedure costs £10! You pay all that money for the procedure and then you feel like you should be able to afford the extra £100 so your pet recieves the best treatment?! Aside from that, the experience I've had with the vetinary surgery has been pleasant.

Fantastic experience: Took dog for a comfort cut as she can't tolerate full groom any more. Groomer tried for a while but pooch couldn't cope so we called it a day. Groomer was very gentle with her but it wasn't to be. Can't fault the service though.

Negative experience: I cannot fault the vets, they are all nice, reception staff is usually very helpful too. However, consistent lack of professional customer service from management following two separate issues is appalling. I am specifically referring to Ivonne and the service I received.

Fantastic experience: Fantastic experience, incredibly helpful staff.

Fantastic experience: Great vets with professional and friendly staff

Negative experience: Bringing our pet rabbit in for a vaccination booked well over a month ago only to get there and they didn't have the medication available.... Perhaps let customers know your out of something specific for the appointments before making them waste a journey... But you're more than happy to charge for other things that we weren't in for....

Negative experience: DO NOT RECOMMEND THIS PLACE. Would give zero stars if I could. Admin staff are extremely rude, unprofessional, and insensitive. They cancelled my appointment 2 days before. My cat needed to be vaccinated otherwise the cattery said they wouldn’t be able to have her as we are going away soon. Myself and my partner tried to explain this to the staff there but they had the AUDACITY to hang up. When my husband when into the vets to ask why the admin lady ended the call, she said “because we were going around in circles” my husband explained how he was not rude and was only trying to find a solution as this is THEIR JOB, instead she ended the call very rudely. The admin staff were of no help and did not try at all to get us an appointment for us. They said our cat “isn’t a priority!” We are now stuck and need our cat vaccinated before we fly out in a few days and currently cannot take her to any cattery as getting her vaccinated initially is a requirement.

Negative experience: Vets are great but everytime I have a vet appointment it's always minimum of an hour delay which can be very frustrating.

Fantastic experience: Can always get an appt within couple days and the vets are all lovely and have fixed my bulldog the two times she's been poorly

Fantastic experience: Sadly we went here with a very sickly guinea-pig... the pig had eaten its last ever dandelion... but the way it was handled, and my step daughter was treated, was exceptional! Thank you...

Fantastic experience: Have just registered our dog. From the reception to the vet excellent service. Definitely recommend

Fantastic experience: They are the best and Ollie loves to get a treat or toy on every visit.

Fantastic experience: The reception staff are very friendly and knowledgeable. Dimitra is an absolute star in her care and explanation. I have every confidence in her.

Fantastic experience: Our first vet visit to our new vets and what a difference from our poor last vets. Outstanding veterinary assessment on our beloved dog and given a clean bill of health. Thoughtful and patient. Thank-you all.

Fantastic experience: Amazing team who all clearly love animals. Used them for many years and they have always been so kind, caring and understanding.

Fantastic experience: We had come in for a routine check and the vet noticed that lizzie had a problem with her heart, so she was booked in to do heart scans etc to determine the problem as she was very scared they had to sedate her, everyone we dealt with were so helpful and informative, the reception team with helping sorting out the insurance side and the vet was amazing with her and explained everything so clearly I could not recommend them enough

Fantastic experience: Wicked vets, great fast service. The staff are lovely and really care for your pets and good prices too!

Negative experience: Disgusting customer service over the phone. STAFF DONT LIKE THEIR JOB AT THIS SPECIFIC VETS4PETS SO THEY HAVE A HIGH TURNOVER OF STAFF MEANING THEY ARE ALWAYS UNTRAINED and DON’T know how to manage your issues correctly, whilst they frustrate you INTENTIONALLY with their attitude because they make NO sense. CARE PLANS FOR YOUR PETS ARE PROVIDED BY THEM AND ARE OWNED BY THEM “animal care” just take the payment on their behalf. BUT THEY'RE SOO LAZY THEY CAN’T EVEN COMMUNICATE WITH “ANIMAL CARE” IN REGARDS TO THEIR OWN PLAN IN WHICH THEY KNOW ALL THE DETAILS TO ALREADY FROM PAYMENT DATES TO FAILED PAYMENTS AND SUCCESSFUL PAYMENTS. JUST LAZY STAFF. Staff on the shop floor however are fantastic friendly and energetic.

Fantastic experience: First appointement my cat was due her injection, second visit was booked to have her neutered. I am very happy and satisfied with how we were treated from the minute we walked in the door, friendly receptionist, amazing vet and nurse. After my cats procedure everything was explained to me in great deal about her after care. I highly recommend this practise as I completely trust them with my pet. Thank you to all who took care of my furbaby. X

Fantastic experience: All the staff are very pleased, nice talking and care. I know they made everthing possible to my cat and they choose the best option, given proffessional advise, patience, especialy Dimitra. I want to thank you for all the care given to my cat Zuzy, she was in the last stage of ill and help her to pass easier away. I would recommand.

Fantastic experience: The vet was very professional..and explained everything clearly. She was really good when handling my dog especially as he is nervous. The receptionist explained the health care plan fully and was very helpful. A really pleasant experience.

Fantastic experience: I would just like to say thank you to every single one of you. This is such a lovely veterinary practice and all staff are so kind. I have been in now a few times for my kittens injections, microchips and spays and all staff go above and beyond to make me and the kittens feel at ease. They are so caring and couldn't do enough for you and your animals. Special shout out to Kim for being so lovely to my kittens when they had their spay a few weeks ago! Thank you so much again! Ellie, Miley and Boo.

Negative experience: More like Vets4MoneyOnly. I had one of my pets registered with the clinic and he needed to be seen ASAP. After phoning the clinic I have been told that they do not see exotic pets and I should phone the Hinckley clinic. Phoned there and the team told me that Walsgrave clinic has a duty of care for my pet and it should be seen ASAP. Phoned Walsgrave again and this time I was told my rat can be seen by a vet. It was like phoning 2 different as the responses were also different. Nevertheless, I took the rat to be seen that day - can’t understand the reason they said NO in the first place. Furthermore, they also overcharge for drugs. I have registered my pets with the local vet now and I am much happier.

Fantastic experience: Looked after out bunnies perfectly during their castration l. Everything was explained in detail. Really friendly staff.

Negative experience: Visited Walgrave branch today 16/01. I was stood at the reception desk waiting to pay. 3 members of staff at the desk didn't acknowledge me. One of them openly using foul language while talking about another member of staff. Couldn't fault the vet but Definitely wouldn't return on my experience with reception staff.

Fantastic experience: Great with pets reception staff love the animals too

Fantastic experience: Dimitra- absolute star! She’s been great these past 6months or so with Yogi’s care - so accommodating and caring and efficient. Also Gemma and Leah and Kayleigh :) last year we had such a bad experience this year was full 360! Another girl at reception too was great but I didn’t get her name.

Fantastic experience: Friendly staff that knew who we were and answered any questions professionally and adequately

Fantastic experience: All the staff are so lovely, they are very caring.

Fantastic experience: Very friendly staff, we’re always made to feel welcome. I am always confident that my Dog Darla is receiving the best care! Thank you

Positive experience: Answered phone fairly quickly when my local vets kept me waiting. Fit me in as an emergency and was seen almost immediately. Was given consultation cost over phone but was a bit of a shock when costs more than doubled for treatment. However the vet and vet techs were really nice and showed compassion and empathy and treated my pet well. Exam was thorough and I cannot fault the care or treatment. Would be nice if they displayed treatment costs online and in store to prepare pet owners. To be fair they are not as expensive as other vets so I am happy to continue treatment there.

Fantastic experience: Great team, very good service and fair prices.

Fantastic experience: Amazing vets, always helpful, gave such good advice when I got my gsd pup especially with all the hassle

Fantastic experience: Very helpful and interested - good knowledge of dog concerned, very efficient and kind .

Fantastic experience: This practice is of upmost proffessional standard . Vets are young up to date caring people. There are alot of staff to help. The place is used by local animal owners. I had used this vet for years. Recently my 18year old cat had to pass . It was dignified and pain free. I bought her home to be buried. A few weeks later I received a sympathy card from the staff. How thoughtful could that be . Thanks.

Positive experience: Friendly vets always give you enough time to ask questions etc. Give you good advice, only thing is the medicines are quite expensive worth looking on amazon for the same products

Negative experience: Avoid. They don't even deserve 1 star. They misdiagnosed my dog. They said he has a kidney condition but he only had enlarged prostate. I have been told to feed my dog a special food to support kidney.If I'd only listened to them my dog would have been seriously ill.

Fantastic experience: Staff were great here. Very gentle with the new pup for his vaccines. The only time I've seen a vets light a candle to show a customer is there saying goodbye to their pet. As our appointment was delayed, I assumed it was because of this and didn't complain how long we'd been there.Very respectful vetinary surgery.

Fantastic experience: All staff so friendly and helpful over the phone, personally and also the vets, so reassuring dealing with our lovely pets so we'll.

Fantastic experience: They took very good care of my kitty. The approach to pets is great, professional place, friendly staff, good communication and what’s more important.. healthy and happy pet while in their hands. Inky (picture) recommends!

Fantastic experience: Always friendly staff. A well organised vet. I've always had my appointment be on time. The vets explain well what they are doing.

Fantastic experience: Very good customer service. Very caring with my dog. Recommended!

Fantastic experience: I had several questions I needed answered regarding my fish tank and so approached a member of staff busy cleaning one of the tanks. Tho busy he answered all my queries in detail and offered further assistance should it be needed. Left impressed with service and four extra fish I hadn't gone in for Clean well lighted shop with friendly, knowledgeable staff.

Fantastic experience: Our dog was very old and unwell. I asked the vet to be honest with us and she was. Very very caring explained everything to us throughly. Her care for our busta was fantastic. We made the hard decision but knew it was the best one. Can't rate this place enough. Thank you.

Fantastic experience: Lovely staff great vets got my puppy in straight away who was poorly

Fantastic experience: Good customer service and always willing to help and the vets is excellent

Fantastic experience: Staff are very helpful , reassuring and friendly. I felt very comfortable leaving my pups with them and felt they would be very looked after x

Fantastic experience: I found the young lady on reception very warm and friendly. The staff particularly the vetinary nurse was very kind and gentle with my little dogs. After care advise was clearly explained & I was able to book in for my post op checks with no problem.

Negative experience: Very rude had to pay £350 for my rabbit to be killed. Most insensitive people on the planet. They told me £256 on the phone witch i didn’t have in the first place then after they killed him they upped the price