Vets Now Swansea

Fantastic experience: Very caring and helpful

Negative experience: Great service. Absolutely ridiculous rip-off prices. Almost £700 for an out of hours consult and an injection.

Fantastic experience: We attended Vets Now late on a Sunday night and found the whole experience excellent. From the call handler to the receptionist and vet the service was thoughtful and efficient. The vet and nurse handled our distressed cat extremely well and the consultation notes were emailed to us and our regular vet within 30 minutes.

Fantastic experience: Was able to get my poorly dog seen very quickly. Dealt with professionally. Given great advice. My dog was given good care and everything was explained plainly.

Positive experience: Not good and haven't helped my dog ,don't bother

Positive experience: The vets were great and helped us efficiently I just think the price is extortionate

Fantastic experience: They were absolutely amazing had to take my kitten in last night got seen straight away was only in there for 30 mins staff were very friendly looked after our kitten really well thanks

Fantastic experience: Very compassionate and extremely kind overnight team, all staff truly care and give you clear information and instructions regarding your pets even asking any follow up questions and being extremely thorough

Fantastic experience: Excellent service provided, quick efficient, excellent care provided by the nurses Jade & Ceri, informative care & advice from the Vet Nic

Positive experience: Very nice people, but very expensive, vets take advantage for the love you have for your pets, I was no further on what was wrong with my dog having fits, give medication and that's that.

Fantastic experience: Excellent service, My dog was seen at very short notice and the vet was kind and knowledgeable. The help with insurance claims is also useful

Fantastic experience: The vet was really lovely towards my dog Bruce .after a stressful few hours I left the vets feeling a lot more reassured

Fantastic experience: Vets Now were a godsend and helped us enjoy more time with our cat, after he took a completely unexpected turn. Elise and Kate were very gentle, and explained everything to us and reassured us

Fantastic experience: Brilliant and wonderful caring Team. They took care of my pet beautifully explained to me what was wrong her and prescribed treatment for her.

Negative experience: I don’t mind paying put of hours fee as that is expected however meds dispensed were not usable without wasting a lot.. which when an out of hours fee is added to each medication means £50 was spent on meds that could not be used properly. I am a nurse and capable of drawing meds up… I had to spend further money getting an appropriate administration set up. However the staff were friendly and got things moving in the right direction.

Fantastic experience: Amazing service for an emergency operation on our cat on Boxing day! They kept us updated and looked after our boy so we'll, thank you!

Positive experience: Took our dog in on Boxing Day & the only issue we had was the waiting time , over 3 hours is kind of stressful for both pet & owner .. but this is probably due to the day & the staff being very busy! The staff were lovely though & very grateful this service was available

Fantastic experience: The care they gave my dog was brilliant kept me updated explained everything

Fantastic experience: We were treated with good care and respect and our dog received excellent expertise - we left feeling relieved that the treatment had gone well. Thank you to the reception and vet.

Fantastic experience: Absolutely amazing team took really good care of our puppy and very experienced excellent care was given to puppy and very friendly staff as well would highly recommend vets now thank you so much

Fantastic experience: Got seen withing 15 minutes of phoning

Fantastic experience: Can’t thank these vets enough for how quickly they diagnosed my dog who had become unwell very suddenly, they sorted everything out for him to go to Bristol animal hospital for immediate surgery, he is home now recovering, if it wasn’t for their prompt action the outcome could have been dire. Thank you again guys you’re the best!

Fantastic experience: Absolutely amazing service I can't thank you enough my dog would not be here now with out you thankyou so much from bottom of my heart ♥️ from the first photo not even wanting to stand up to 3 days after her operation totally back to normal I can't thank you enough x

Fantastic experience: The staff were kind and supportive at a very difficult time

Fantastic experience: I can't thank the emergency team enough for saving my girl's life the other day. Fast acting, thorough, clear and precise communication in one of the hardest and most stressful situations I've ever been in. Everyone who works here is a hero and I won't ever be told or hear otherwise! Called at 5:15am and was told come straight in, when we arrived they immediately took her around the back and did an ultrasound scan within 15 mins we were told what it showed and given options of plans of action. We decided to admit her and came back for 8am to transfer her to PDSA around the corner where she underwent a life saving surgery and is now recovering and hopefully she continues to be on the mend. My partner and I just had to say goodbye to his is little sister very suddenly, I've also had to put my childhood family dog and cat down this year, so Vets Now didn't just save my dog's life, but ours too. We couldn't have taken a different outcome. Thank you from the bottom of our hearts ❤

Fantastic experience: very satisfied with the service and excellent quality service provided by you

Fantastic experience: Absolutely amazing, put us at ease straight away and although very busy the wait wasn't long

Fantastic experience: Thank you for the service you bet have to our little dog she is now hopefully recovering at home thanks for the help when I needed it thank you Mr b Mayers

Fantastic experience: Excellent service. Emergency treatment was explained and good feedback given.

Fantastic experience: Very impressed by the detailed advice from Kate and the impression that she was not at all rushed and was prepared to repeat the advice over the phone to my partner to ensure we understood

Fantastic experience: High level of service and support at a difficult time. Great communication

Fantastic experience: Absolutely lovely people who work their and did everything they could to help my poorly cockapoo she is alot better now so thank you all so much

Fantastic experience: Our dog had an emergency treatment with vets now. She was seen quickly, they explained everything perfectly and we were really pleased with the outcome. Brilliant vets . Thankyou

Fantastic experience: Called for advice and was instantly reassured and supported by the receptionist who checked with the vet. I want to say (Sebastian) so sorry if I got the name wrong, but wanted credit to be shared where it is due. Couldn't have asked for a more prompt and efficient service. Thank you.

Negative experience: This was an put of hours emergency, we were expected, but were left outside in the pouring rain for over 5 mins. Did not actually speak to the vet only nurses who were more interested in taking my details on a computer which kept crashing, than attending to my dogs. We were prescribed medication for the dogs 30ml 6 times a day, but only provided with 2 100ml bottles

Fantastic experience: When we needed to use an emergency vets last Sunday, they were really kind and caring towards my poorly cat. Thank you

Fantastic experience: Our dog hurt his leg and was in considerable pain so we took him to the out of hours Vets Now, who were all marvellous and looked him with care.

Fantastic experience: I had to take my cat Molly to the emergency clinic recently. Staff were helpful and friendly although seemed overworked. Triage wasn't as quick as I thought it would be and in total it took 2.5 hours before she was seen by a vet. When you are worried sick about your pet 2.5 hours may as well be 2.5 days! The vet was kind, efficient and put us at ease. I think some more staff is a must especially during emergency hours.

Negative experience: Very rude! Wouldn’t go back there again

Positive experience: Our dog was attacked so we had to attend on a bank holiday Monday. Nurses/vet and staff were fantastic. The only reason for 4 and 5 stars is because they were absolutely run off their feet. It was so busy, there is no way they can cope with that level of animals needing support. They did their best but it wasn’t fair on the staff or the animals. No room in the waiting room. Ridiculously long wait with a very stressed dog. Management need to consider more vets/nurses to be working on bank holidays.

Fantastic experience: Very lovely vet and service was great apart from the waiting time

Fantastic experience: It was a long 2 hours waiting to be seen but the vet was great. Very informative and explained everything.

Fantastic experience: Daisy mooo was well Looked after and am forever grateful for that, she’s is very poorly but they looked after her so much l, and they was all so friendly

Fantastic experience: We brought our Jack Russell here on Saturday as he was having some difficulty standing. We were seen almost immediately and Danail the vet we saw was amazing. He took the time to ask questions and explained everything to us. It’s never nice going to the vet but it was the most positive experience we could’ve had. Thank you for you help guys!

Fantastic experience: We had to take Barney our dog to Vets Now Emergency care twice over the weekend. The nurses and the vet were great, they provided excellent care and explained everything fully and in a way we understood

Fantastic experience: I'm so grateful for all the help with my Lucy, amazing staff ❤️

Positive experience: We were seen immediately on arrival. I felt listened to and that the treatment was good. Typically my pet was ill in the middle of the night so it was over £300 to walk in the door but that is par for the course. The only negative was trying to find the place, sat nav sent us to the practice address. I tried using the post code I was given, and thenjust using the name of the vet practice. Sat nav and Google kept sending me to the wrong place, we eventually found the new practice venue, but it had taken an extra 30 minutes to locate it which could have had dire consequences had my pet been more seriously unwell.

Positive experience: Vet was kind and I was confident in her. She took her time and explained everything to us. We went to the previous vets now clinic on Viking way 2 years ago and this was a much nicer environment than that clinic. It’s just ridiculously expensive. Appreciate that we’re paying a premium for an out of hours service but I think you are taking advantage of people who are in very difficult positions.

Negative experience: I contacted the clinic to help a stray cat with an advanced form of caudal stomatitis or possible dental issues. After 40 minutes, they called me and said that the cat was fine and eating. However, he had been eating before that as well. Despite my requests for them to help the cat, they did not respond in any way. I insisted that they keep the cat for at least one day. The next day, I picked him up. They told me they gave him an injection, but I don't know what it was, and I’m not even sure if any actual help was provided. Now the cat's condition has worsened, and their actions only made it worse, while I wasted valuable time. I do not recommend contacting this clinic.

Fantastic experience: We took our lab here for an our of hours emergency appointment; it was heart breaking news but at no point did we feel alone or unsupported. In our experience, the place was run not just by vets or support and admin staff, but by genuine animal lovers, too.

Fantastic experience: fantastic staff was really friendly and helpful seen to roxy fast it was clean there highly recommend xx

Negative experience: Disgusted with this Veterinary Practice after our family cat, clearly unwell was taken by a stranger on Saturday night with concerns (whom we can't thank enough for trying to help) and dismissed by the vet who in his or her professional opinion told the stranger with our cat there was nothing wrong, that he was elderly and to take him back to where she found him. His microchip was checked by the vet and the stranger was informed of the street but not the door number after my parents missed one late night phone call. The lady dutifully did as she was told but with reservations as she believed Tigger was unwell and needed help. Tigger was placed in the first garden of the street that my parents live in with the hope he would find his way home. HE HASN'T!! It is now 3 days. Everyone has been out looking. The stranger made contact with my parents after a desperate Facebook post asking if anyone had seen their cat and has relayed FACTS!! The practice rang my parents number ONCE. Told the stranger there was nothing wrong with the cat when she was concerned enough after seeing him to take time on her Saturday night to get him to a place of what she thought would be safety and professional help. Was told the street but not door number and that she should take him back and leave him. With one missed call and no other information was it not practical to keep him overnight? My parents may have moved last week and not updated the microchip details.. of course no one considered that, this is obviously not the case, but where is the logic or common sense? Something was wrong with the cat. My parents can not find Tigger. We hold this Veterinary practice solely responsible, they have failed completely in their duty of care towards an animal in obvious need of help and sent him away to be left and is now missing. This review will be followed with a full complaint to all the relevant agencies. Absolutely disgusting!!!

Fantastic experience: All the staff were lovely. Kept us up to date with everything that was happening and the well being of our dog.

Fantastic experience: Exceptional service and genuine care from the Vet. Thank you.

Fantastic experience: Staff were brilliant. Very caring, it was an emergency appointment so I was emotional!

Fantastic experience: So thankful you helped Padma when it was out of hours you were so friendly and helpful forever grateful

Fantastic experience: Excellent service. My dog was seen quickly and given an extremely thorough check-up before being treated for an allergic reaction to medication. Not cheap, but I guess you get what you pay for.

Fantastic experience: Brilliant service. Was seen within minutes the nurse and vet showed care and compassion. Very happy.

Fantastic experience: Very good service , quick and easy to get dog there asap . I do think the OUT OF HOURS charge of £300 is too excessive but it’s there when you need it . ‍♂️

Fantastic experience: Very happy with the treatment for my cat having a nasty cat to her back leg .Staff Very helpful and caring.

Fantastic experience: Vets Now dealt with us quickly, respectfully and helped our dog after eating raisins and dark chocolate. They also didn't judge us for allowing these items in easy reach of a dog!! Yes out of hours is expensive but the nurse on reception explained everything really well and explained what all the charges were for, luckily for us our family member has come home tonight, we witnessed the staff dealing with a grief stricken family at the same time as our emergency, they gave them all the respect, space and time they needed with their loved one. Thank you

Negative experience: Would never ever use this service again. I was told that your vets would be able to see my snake, although not experts. I took her there, they kept calling her the wrong species, they told me they don’t see snakes/reptiles, they said they had nothing there to treat her, they told me they could not see or hear anything (she had a major RI) they sent me home with her and told me to buy things online and go see another vet. Charging me £303.50 to show up and for none of them to have a clue, they should have never agreed to see her they just wanted the emergency consultation fee. Cut a long story short we went to another vet where she was in severe critical condition, they tried everything to save her and unfortunately couldn’t, they left her suffer by not having a clue and accepting to see an animal they had ZERO experience in. I’m disgusted and downright appalled at the service. If you are not competent then you should not be offering to see animals you should suggest else where, clearly shows that they will say anything to get you through them doors so you automatically owe them money. Also they add a ‘donation’ fee without asking you and charge you. Yes it’s a tiny amount but it’s not a donation when you haven’t been asked to me that is a fee. Should be ashamed

Fantastic experience: Very professional service made very welcome the staff notice I was up set and talk to me gently and kind and explained what was wrong with my dog in a way that I can understand. The staff know I am visually impaired and guided me to the exzamation room well done .

Fantastic experience: The staff are amazing. They treated my dogs with so much love and also made me feel very comfortable. I wish my personal vet was more like these guys. Great team

Fantastic experience: Absolutely devastated to lose my baby boy but James was fantastic. He came to the car to put my dog to sleep and he didn't rush anything and explained everything so we understood . Not ideal being in the car but he .are the best out of an awful situation x

Fantastic experience: Katie the receptionist was super professional and delt with my call .very efficient service from vet to thank you all .

Fantastic experience: Staff were really helpful, and understanding of your concerns, everything was explained in detail, and was given the best advice for my pet, they were very kind and empathetic to your feelings

Fantastic experience: Was with this Emergency Vet at 11.30 pm on Boxing Day, after a wound erupted. What an amazing experience. The staff could not have been more caring and gentle with our boy. The aftercare was explained to both my husband and myself in detail. Wish they were our own vets!

Fantastic experience: On last day of holiday we had to take our dog to the vets and Vets Now was open after hours. They explained things well on the phone, we spoke to a vet quickly, they saw our dog that evening, treated her kindly and professionally. Receptionist helped with paperwork. We’re very grateful

Fantastic experience: Excellent service very friendly and honest my cat was treated with care highly recommend to all

Fantastic experience: Can I say what a wonderful team you have. Sadly our beautiful dog Seren was poorly, the team were all so kind to both Seren and us. The vet herself was first class. Seren was put to sleep but it was done so kindly to, we felt her end was dealt with kindly and lovingly. Words are not enough to thank you all.

Fantastic experience: Took my dog to Vetsnow on Tuesday evening, the staff were very kind and efficient, the only downside of the visit was the very high cost, but she is worth it

Negative experience: Had an emergency appointment in the Swansea branch for my Black Labrador. They charged us £700 for 20 minutes. Didn’t do a blood test, I don’t think they took his temperature, said everything was fine but my Labrador died the following day. Absolutely devastated

Fantastic experience: The team took great care of Noodle throughout the night. They were helpful, friendly, and explained everything clearly, which made a difficult time a lot easier. Thank you for your compassion.

Fantastic experience: Staff were helpful, kind and efficient. They treated our cat quickly, she had been hit by a car and Vet diagnosed fractured pelvis. Still early days but she is slowly making progress. Thank you all for the excellent care she received.

Negative experience: Incredibly poor service on Monday 9th September. We had a late evening emergency in Swansea with our Cocker Spaniel who had eaten sugar free chewing gum (highly toxic to dogs). Called our vet...got diverted to Vets Now...oh sorry, due to staff shortages you'll need to go to Newport. Simply unacceptable, get a locum to cover! Managed to get seen by another vet in Swansea. Ditching our current vet immediately and along with them...Vets Now.

Fantastic experience: Great service and lovely people. When our dog passed they were very companionate and didn’t rush us to leave even tho it was 3am. Highly recommend

Negative experience: Treated my dog out of hours costs as expected, vets delivery of information was curt... Care was basic...

Fantastic experience: We had a serious emergency medical issue with our cat late one evening. We were able to get hold of Vets Now very easily (through a link on our own vets’ website) We were able to take our cat to an out-of-hours vets hospital immediately. Our cat was treated effectively by brilliant and caring staff. She was kept in overnight, and we took the cat to our own vet in the morning, after x-rays, scans and blood tests were taken. Our cat was very well cared for, quickly and efficiently by professional and compassionate staff. The admin team also sorted my insurance claim. I am so happy that Vets Now operate this invaluable service. Thank you so much.

Fantastic experience: Excellent service was seen straight away. Daisy came out in hives and was feeling very sorry for herself. Was given injection and she was much better the staff were friendly and efficient.

Fantastic experience: Had to rush my bear to the vets on Saturday morning 3am and the staff was amazing with him and the staff in the evening kept me updated just amazing all round would highly recommend

Fantastic experience: Friendly and efficient - the receptionist helped to reduce my worries by chatting during my wait time. The vet was kind and helpful throughout the consultation, making me feel that Lizzy really mattered and that everything was being done to help her.

Positive experience: It was excellent service for my 10 weeks old puppy. The only thing I don't know I wasn't allowed to be with my baby .I think it was more stressful for her. But thank you anyway

Positive experience: The care was good but the cost of medication was prohibitive. A very expensive checkup and painkillers given, I made the mistake of buying Metacam from you.

Negative experience: Took me baby in an emergency. Charged hugely just to be told they were fine.. 6 hours later I'm home cradling my dead puppy. Shame on you for not listening. I knew something was wrong. Shame on you

Positive experience: Great service and care from Robin and his team vetinery team in duty Understanding receptionist thank you and Robin and his assistant very supportive helpful and professionally made our hound comfortable administering painkillers and showing me how to express her bladder which was totally successful She had been able to lift her leg and urinate successfully on her own rather than through the catheter and thus is a great step forward On one observational note Perhaps your vet nurse assistant could be less judgemental offering opinions and questioning my judgement as to why we had moved practice to our current vets who have been very supportive over the last four weeks. I felt this unnecessary and unhelpful in an emergency situation and would suggest it was out of place and caution on making this sort of comment.Having confidence in a supportive knowledgeable and professional team is and remains important to us Thank you for your help

Fantastic experience: On the recent bank holiday Monday we attended the emergency vets with our elder dog who was very unwell. The staff rushed our dog through to be seen and unfortunately we had to have her put down. The staff on site were amazing through this terrible time and I can’t thank them enough. A few days later a hand written sympathy card and seeds were posted through our door which truly touched myself & my wife. Thank you again to all the staff at vets now Swansea.

Fantastic experience: Spoke to a lovely man who gave us directions and what we needed to bring for the appointment. We had quite a wait, but this was due to the vets dealing with an emergency cesarean. The staff kept us informed of the delay. Saw the vet who was lovely, and the reception staff explained the process for claiming through my pet's insurance.

Fantastic experience: Never heard of vets now until my dog was unwell out of hours. They was excellent with my dog didn't mind me phoning to check up on her all the time .very greatful for everything they done for her.

Fantastic experience: Had to attend as an emergency. Everything was explained clearly and in a friendly manner and compassionately. Wouldn't hesitate to go to them again.

Positive experience: Lovely staff, dealt with my cat very well and stitched his leg. Astronomical cost mind you and didn't even get a full course of antibiotics as they only give emergency amount for the weekend... for costing over 1K I expected a full course and not to have to go to my own vet on Monday for more.

Fantastic experience: Very professional, friendly and helpful team. Such a clean and welcoming environment. The Vet was a pleasure.

Fantastic experience: Very pleased with the service, saw the cat straight away and very good care given. Kept in contact so I knew what was happening all day.

Positive experience: Service was good was seen straight away.. but the price for my cat to have stitches can only be described as extortionate £240 for a consultation whole thing cost me £898 where as it would of only been £350 in my normal vets had it been open I understand you pay a bit more for an emergency but almost triple is disgusting there’s no payment plans either it has to be payed in full there should at least be an option to pay in instalments I feel like the vets here take full advantage of this

Fantastic experience: l felt well looked after as soon as I arrived. The receptionist was caring and helpful so was the triage nurse. Lorna Joseph was delighted to see my Sealyham terrier one of our at risk native Welsh breeds which I've had in my life for 87 years breeding and showing in my younger days but now only as companion pets. It was wonderful that Lorna took time to explain each step as she examined Suzie. I felt reassured by the care shown to her and me as I was very anxious. A thousand thanks for the excellent service.

Fantastic experience: Used this company for the first time and the care we received was excellent and very informative though the whole process and very friendly.

Fantastic experience: Very grateful for the care given to our daschund who needed help in the early hours of a Sunday morning. Great service and follow up too.

Fantastic experience: Had an emergency out of hours appointment here for our cat. What a wonderful team. Lorna saw us very quickly, was caring and reassuring. Lovely client care. I was impressed. Thank you.

Fantastic experience: All staff were very helpful and knowledgeable. Seen to our dog Jack with lots of patience and care . Very grateful .

Fantastic experience: I was asked to go immediately to the Swansea branch where I was met with confident staff who quickly took all of the details of the emergency. I was told exactly what the plan was, the prognosis, time scale and all costs. The Reception staff handled all the insurance information and with a small admin fee will do all the hard work for us. After a negative experience many years ago I was really thankful and pleased to be met with a team who handled everything with knowledge and kindness. Thank you to everyone at Swansea Vets Now from Pumpkin & family