The Pet Vet - Lincoln

Negative experience: I wouldn’t recommend taking your pets here I took mine and upon paying I asked if the price was correct and was advised it was correct and then a month later I get a text message to say ive got a balance to pay so I call to discuss then promised a call back but I never got one then a week later I got another message but they had applied a late payment charge and now unwilling to remove the charge saying I should of paid the first time they sent me a message, I have now cancelled my pet plans and will be going else where with my dogs due to incompetence

Fantastic experience: My two bunnies willow and maple recently got spayed here and all the staff were so lovely, answered all our questions and did there best to put our minds at ease during their surgery! Would recommend this vet to anyone, it’s the staff that makes it extra special even through stressful times!

Negative experience: Worst place in town to choose.was with them 10 months and on petclub aswell which is completely waste of your money.when clinic "forget" to send you reminders about vaccines which should be done,when you ask a quick look from doctor just to make sure if your pet is ok.everything charged extra even when you in the club.when you understand about being in club and paying 23 £ a month not give you anything,and decide to leave,just be aware all their treatments are overpriced till heaven(like nail clipping 30+£ when after nurse cut nails your pet will bleed,do it other times by myself)or flea and worm treatments they charge 90 £ for 3 months when even in pets at home shop full course cost 15 £.so if you decide to leave remember all their prices in club spreaded for 12 months and they still charge you for their "undone" and great job.now i understand ,why they are so empty everytime when i come there.not reccomend at all

Fantastic experience: We recently had to say goodbye to our faithful terrier Layla following palliative care for a number of conditions this was done in a very dignified way in a special suite within the complex. I would like to single out the care attention and support provided to us by the head vet James who at all times acted in Layla’s best interests. Thank you so much.

Fantastic experience: Over the years we've had many pets and many vets as we've moved. The Pet Vet is without doubt, the best vets we have ever registered with. All the staff are so helpful and friendly. Highly recommend.

Fantastic experience: I honestly recommend the pet vet to everyone whenever the chance arises. I have two cats both of which where indoor for a good part of the life's there 7 and 8 years old now. However when moving to house, they'd eventually become outdoor cats so my first move was to register them both get them health checked along with been chipped and spayed. I was petrified of taking my cats in incase anything went wrong ( people always share bad stories ). However every single visit I've ever had has been fantastic, everyone I've ever met from the vets to the receptionists have been nothing but kind caring informative and compassionate, my cat lexi went in to be spayed they spoke to me about everything could see I was nervous and reassured me, they even washed her blanket after she had an accident but didn't draw any attention to this I didn't know until she went in for her check up and the nurse said oh fantastic she got her blanket back. It was also found lexi had an infection they treated this promptly. Lexi also struggled after her op when she was at home and didn't eat or drink, luckily the vet did a 24 hour courtesy call and when I explained they brought her in and thoroughly checked her over including a second opinion to be sure before giving her extra pain relief which did the trick. My second cat However is very poorly I found lumps on her stomach so she's currently having ongoing tests and visits and honestly I can't thank the vets enough so far, they are all so understanding informative and very reassuring the care they've shown my cats puts me at ease and I have every faith in them. I understand not everyone has a positive experience but I've not had a single negative thing so far. I would never take my cats anywhere else. I see people complain about costs but this is the price of owning a pet and honestly I think costs are reasonable and considering the care your pets receive its highly worth it. I'd also like to add how clean the place is immaculate I'd say and I like that the waiting area for cats and dogs is separate to reduce stress. Thankyou everyone at pet vet your all fantastic.

Negative experience: Not worthy of 1 star but you have to select 1 to write review. I would not recommend this vet in any circumstances and like many have already stated in these reviews and elsewhere, they are only interested in money.Our situation was we phoned days in advance for a specific lump removal on our dog and at that time they were informed of size, density placement etc. I gave them details to ensure they were primed and could decide whether this was something they could manage. I was told that I’d need a consultation and I requested an experienced vet and on asking specifics about quals and experience these were avoided.Our dog is not young so obviously we wanted the best treatment especially if he was going to have to have an operation.On visiting which was a Saturday, the vet in question – Victoria - walked up to us, no smile, no introduction nothing so clearly this upset the dog as he could sense her animosity and unfriendly nature. In the end I had to ask who she was as there was not label or badge on her scrubs. In the consultation room despite the dog being muzzled she was reluctant to touch him despite me telling the receptionist on making the appt his breed (German Shepherd) etc when I was assured the vet would be ok. The vet stood behind him obviously making him more anxious, made no attempt to crouch, give titbits or any of the other normal and expected competent actions of a vet to befriend and reassure any animal. She didn’t touch the lump to pulsate it, didn’t measure it etc. She didn’t take his heart rate – absolutely the most appalling ‘consultation’ so I told her I wasn’t going to pay in the consultation room as I was really upset that they’d wasted my time when I’d been so thorough on the phone. I asked to see someone more senior or practice mgr but no one there so they’re obviously cutting back of costs there too. They are now chasing me for the consultation fee and threatening legal action, I’ve escalated to RSCV and others as the vet was completely incompetent and had no professional manners or skills but despite us being experienced over many decades – it is our fault – deflection and denial typical of this sort of practice. This type of practice is the sort where people end up putting their beloved animals to sleep because of the costs they quote and incompetence they show. Their consultation fee was £55 so £20 more than most in the area which also corroborates their money-making focus. Nobody minds paying for a quality service which they were clearly forewarned about, but to have a so called vet be so incompetent and miserable to clients is totally unacceptable. She couldn’t even answer basic questions + who would be doing the operation if we did decide to go ahead. This Vets company profess to understand what pets mean to people but you wouldn’t let your child or elderly relative have an operation without detailed knowledge and assurance they were in competent hands and it is no different with a dog who is precious. Do not use this vet unless you’re very desperate, even on Trustpilot 90% are 1 star reviews many noting as we did that they're only interested in money. Addendum: after receiving response below against my better judgement I thought I'd give Natalie a chance but was met with hostility and denial- much the same as Victoria (vet) so it seems to be their bullying culture also seen in she thought she could talk over me when she knew little of the facts and I was even refused the surname of the Head Vet which can be easily found elsewhere so the note below not genuine in any manner.They've also breached Data Protection twice so that's been reported. A shambles of a place.

Negative experience: This practice disregards all their policies on transparency on pricing estimates, have charged me for the dearest treatment they could in the begin of my dogs treatment, I been charged through them and with their advice over £500.00 for a simple water infection that my dog has never had before. I have complained but the Vet in question is no longer there. Everything was explained to me so they say in less than 6 minutes. I’m supposed to have agreed to all the treatments but they can’t find my signature on any agreement. It took 3 attempts to get my invoice. Although I’m over 60 and disabled no 10% was offered. Extended payment option or interest free payments not explained. The treatment was priced piece meal, so as not to go over The £500.00 mark in one go,although they said the treatment is their prescribed way but they can’t give an estimate. Have gone through their complaints procedure but they refuse to go to ARBITRATION, so that says it all. This practice says one thing and then ignores their written code of practice, if your old disabled and trust the medical professionals go elsewhere, because these people are not to be trusted. Before using this company would suggest you read the reviews on TRUSTPILOT. Dear Natalie You have all my contacts on record, try the phone which your complaints department at Doncaster refuse to use.

Fantastic experience: Expert and efficient service, our beloved, nearly twenty year old cat is hugely better thanks to James and Alex at Pet Vet.

Positive experience: I recently needed to order and collect flea and worming tablets for my cat. I was told I would get an email/text once they were ready for collection. Previously, updates to come and collect have generally not happened. But on this occasion, after a few days I rang up Pet Vet because I hadn't received the courtesy text, or so I thought. We realised that the prompt to collect was sent to a phone I don't use much any more since earlier this year. The receptionist then recorded my new contact details.

Fantastic experience: Always excellent service and staff are amazing. The Pet Vet are open 7 days a week which is fantastic. Thank you 'The Pet Vet' Lincoln.

Fantastic experience: Very good today staff very friendly and good with my dogs

Fantastic experience: Really good experience, Thomas was really good with Miley and Cyrus and gave me lots of advice

Fantastic experience: Always friendly snd welcoming

Fantastic experience: Lovely vets and excellent opening hours

Positive experience: Receptionist was lovely as was vet. Did wait over an hour added time to see them though x

Fantastic experience: I would always recommend the Pet Vet to any pet owner, they have given great care to my dog and treat her so gently and nicely that she isn't scared to go in, despite being a real scaredy dog. Thanks to all at The Pet Vet!

Fantastic experience: Took my cat in to be spayed, there was great communication from the time of booking, all the way through to her 10 day post op check. They’re always great at this vet, even when we had an animal not registered with them, they were quick to help for the animals sake

Fantastic experience: Always a positive experience, vets and all staff very helpful and professional. So pleased we changed to this vet. Nothing but praise for them.

Fantastic experience: My cat is the least co-operative cat at the vets, but every vet I've had there have been very careful with her. They explain treatment very well and their bedside manner is great. I've had to send two samples in and got the results only a couple of hours later. The reception staff are also very friendly and welcoming

Fantastic experience: A happy Mollie makes us happy owners. Lovely caring vets

Fantastic experience: Quick to get through to the team and we had an appointment booked very quickly. A dedicated cat waiting area, making the visit a calmer. The colleagues are lovely.

Fantastic experience: We brought my dog Spice into the vets after she had started being sick and refused to eat or drink. It turns out Spice had a corn on the cob lodged in her intestine and required surgery to remove it. Spice’s recovery was turbulent and on many occasions we thought we were going to have to say goodbye to her, but the amazing staff at the Pet Vet Lincoln truly saved her life. From the quick thinking of the veterinary surgeon to open her up and see what the problem was to the love and care she received from the other vets and nurses all together ensured that our daft but gentle and loving dog is still with us today and we are all so grateful. She is home, getting lots of cuddles and slowly getting back to her happy and bouncy self. Thank you all so much from Spice’s mum, dad and sisters!

Fantastic experience: As always, a really excellent service from a wonderful team of professionals. Thoroughly recommended both by me and the dog!

Fantastic experience: Just been for one of my regular visits to the vet. As usual Claire was friendly, helpful and efficient. Unfortunately I do not like the new idea of reception. I understand it is at all the other places but I do not think it is as friendly. Ok so we have a safe place for "other pets" but the receptionist have to stand all day. I much preferred the desk as another review said there was somewhere to put your purse down, and to sign a form . I know it won't change now but I wanted to register my disappointment. The girls on reception are brilliant as usual, I just feel sorry for them standing all day.

Fantastic experience: Although I’ve always rated the practice 5 stars and continue to appreciate the care and professionalism of the staff, I was disappointed with the new layout of the reception area. The design does not feel user-friendly. For example, it is quite inconvenient when handling a dog, as there is no space to place your purse while making a payment or to set down health books or paperwork. It also feels less welcoming overall, despite the staff being friendly and helpful as always. Additionally, I couldn’t help but notice that staff are now required to stand all day. In a time when many companies are working to make workplaces more comfortable and supportive, this change seems like a step in the opposite direction. Comfortable and happy staff are essential to a positive experience and help retain loyal clients. I hope you’ll take this feedback into consideration.

Fantastic experience: I’ve given the 5 stars to the staff, vets, nurses, receptionists etc. As for the management I wouldn’t be so generous. When you walk in there was the receptionist desk with two positions & the ability for a third. The staff are excellent, they deal with you as quickly as possible & always so helpful. So much to my dismay when I went today the desk had gone & been replaced with a single podium with a touch screen tablet. This means only one person can be dealt with at a time, whereas before it could be up to three. There’s not even any space for the customer to sign or fill in forms etc. I feel so sorry for the reception staff who work hard enough as it is, this is going to make it so much harder for them. Can’t believe somebody thought this was progress !!!!!

Fantastic experience: Friendly, professional staff. Excellent opening hours. Easy to get an appointment. Clean, calm waiting area. Competitive rates.

Fantastic experience: Fantastic people, always there for advice and I receive regular updates when anything is due

Fantastic experience: We've been taking our puppy to The Pet Vet in Lincoln and couldn't be happier with the care we've received. From our very first visit, the team has been incredibly helpful, understanding, and reassuring. As first-time puppy owners, we've had plenty of questions and concerns, and every member of staff has taken the time to listen and offer thoughtful, professional advice. The opening times are really convenient, and the online booking system makes it so easy to arrange appointments. It's taken a lot of the stress out of managing our puppy’s healthcare needs. We feel very confident knowing our pup is in such good hands – highly recommended!

Fantastic experience: It’s taken me a few weeks to write this review but it is absolutely deserved. In December, I noticed my exotic hedgehog had a large mass on her stomach. I called up and was given an appointment very quickly and brought her in. The vet was wonderful, compassionate, and helpful. She suggested a few options, and was able to accommodate a minimally invasive procedure to test some fluid from the mass. I left her there for the procedure and waited for news. Within 20 minutes I had a phone call with a new set of suggestions following visual on the fluids. We decided to give her a chance and try removing the mass. She went straight in to remove the mass same day. I waited, and after an hour I very heartbreakingly got a call to say that they had successfully removed the tumour but that Bumble would not wake up from anaesthesia. They had tried everything but simply could not bring her back. It was a shock and very upsetting but every single member of staff upon my return were kind, compassionate, patient and respectful. Bumble was given back to me tucked up in her bed. Despite the heartbreaking outcome, I cannot fault the staff at all. Their kindness, expertise and dedication to helping my pet was second to none. I am so grateful to them for trying to do what they could in a difficult situation. Thank you x

Fantastic experience: Very helpful don't mess around get straight to the point always very clear about what there doing and why amazing

Fantastic experience: Great vets, much more reasonably priced. I am taking my animals out of the country and they've been so helpful assisting me with what they need, my previous vet was really unhelpful so I'm so glad I made the switch.

Fantastic experience: I've been using The Pet Vet since February when we got our kitten. They've been really great with our kitten, lovely friendly staff and very patient! The treatments are reasonably priced and we did join the care plan, so even better! The communication and reminders have been super useful to. The building it's self is lovely and clean with separate dog and cat areas. Would recommend.

Positive experience: I took my dog for her vaccination booster. The vet was very friendly and explained everything clearly. She seemed genuinely interested in the health of my dog.

Fantastic experience: Positive experience. Both dogs vaccinated without issues. Kind and understanding vets.

Fantastic experience: Very good vets they helped me get my cat neutered through a charity and even after her surgery

Fantastic experience: Really polite and friendly vets! If appointments are running behind you are offered to wait or re book but they try to keep you updated. Very kind and friendly towards your pet.

Fantastic experience: Lovely caring staff. Excellent facilities. Great customer care.

Fantastic experience: My first visit to this vets was brilliant even before I got there, first I received a phonecall a few days before to explain the procedure (2 cats spraying). then on the day when I checked the cats in the lady on reception was lovely The waiting area was big and separated for different animals, the cat area had calming blankets incase your cat was getting stressed. In the consultant room they advised me of the options and extras they offer without any hard sell and not being pushy and also gave advice to keep the cost to a minimum They phoned me just before the cat procedure after the pre-op welfare check then a gain after to explain that everything went well and both cats were ok. At the follow up appointment they were kind and caring given good advice and didn't try and sell me anything, (been to other vets before where the just say you need this and need that as you see the costs go through the roof only to find out after that you didn't actually need them) Overall the vets were kind, caring and friendly Gave low cost option Keep you updated regarding procedure Didn't try and sell services.

Fantastic experience: Staff are always friendly and helpful, with nothing too much trouble.

Fantastic experience: My kitten has just recently had surgery and the staff have been amazing. After leaving the practice we had to call them and go back for a different pet vest, they were so good about it all, a lovely nurse came and fitted it even though it was quite late in the evening. We cannot thank them enough for everything they did for our precious little one

Fantastic experience: Support staff and veterinary team are always very friendly and caring.

Fantastic experience: Brought my dog in recently to have his anal glands expressed, this was all done quickly, and not too much discomfort for him

Fantastic experience: The staff are so nice. I like that there are 2 areas 1 for Cats and Small Animals and 1 for Dogs. I started going there with my 2 persians kittens. I have been happy with the service I have received. I would highly recommend them.

Fantastic experience: Excellent service. They pulled out all the stops to make sure my pup was comfortable when having her vaccinations. To be honest I only went there for the blue light discount, but they are so good I moved my cats to them, too.

Fantastic experience: Really friendly and understanding staff that don’t judge or try to force other non legal requirement procedures on you, very knowledgeable and quick to answer the phone for your enquiry. Always had a great experience and felt like I am really valued as well as valuing my family pet member. Really laid back in consultation rooms and not invasive to the animal, allowing them to roam and investigate so they feel calm rather than scared. Prices are also extremely fair when compared to other veterinary practices. This time we went with our new kitten member and they were very supportive and full of advice but we have our other pet members registered also. - Carlton centre Lincoln vet practice

Fantastic experience: We could have not expected any better service from dropping off our cats to picking them up and then the follow up appointments which were not expected so again excellent service

Fantastic experience: Always a pleasure to deal with! Really patient with a somewhat difficult patient.

Fantastic experience: Always friendly staff and great will my dogs. Happy to give any advise when needed.

Fantastic experience: Although my cat was extremely stressed, the vet calmly did the blood tests and booster with no problem.

Fantastic experience: Always a great experience! So polite and friendly! Very helpful team

Fantastic experience: Some lovely Vet nurses and Vets (Morgan, Vicky, Georgia,Ellie and Jasmine ) Always helpful and listen to you as well as look after my dog very well. Thank you

Positive experience: The receptionist was extremely polite and the vet that saw my dog was very good.

Fantastic experience: Very good service thanks from Reggie he love coming in to the vets to be weighed thanks

Fantastic experience: Amazing vets and staff , very friendly and helpful

Fantastic experience: Excellent staff, friendly, professional throughout our visit and every visit. Practice is always clean. Communication is good if the vet/nurse is running late. Our dog is never anxious and always treated with respect and attention. Couldn't ask for more.

Fantastic experience: Very friendly and helpful staff. They greet you and your pet with big smiles everytime you walk through the door. Nothing is ever too much trouble.

Fantastic experience: Staff and the nurses are always very welcoming. Never have an issue getting an appointment, whether it's an emergency or routine. My dog always leaves with no nervousness or anxiety.

Fantastic experience: All the staff were lovely and very friendly. It was my first time using the vets however I couldn’t recommend them enough. They take their time with each animal so that you feel comfortable and informed about everything

Fantastic experience: Really helpful staff, great care shown towards the animals and their owners. Highly recommended.

Fantastic experience: Truly outstanding service from the whole team at the Pet Vet in Lincoln. I must mention Bogdan, whose surgical skills are outstanding but the whole team was incredible. I would not go anywhere else! Just amazing.

Positive experience: Staff are really caring and have always been great with my little pooch. My only negative is all the additional costs they can try and add on for things rather than a fixed price. There was £200+ difference between my quotes just with optional extras.

Fantastic experience: Amazing service they looked after my dog max so well thank you

Fantastic experience: Very friendly staff puts pet owners at ease very friendly animals

Fantastic experience: Grest communication staff are very helpful my girls prescription gets done quickly no long waits

Fantastic experience: Brought my kitten for his first jabs and following a leg injury, got me an appointment the following morning which was good. You can tell the staff love the animals - especially the lady on reception whom I'm sure would have taken Yuki home given the chance!! It's more than a job to them. Great care, reasonably priced compared to other places too, I feel confident bringing my cat to them.

Fantastic experience: We love going here, granted our doggy isn’t the biggest fan of the vets but they’re always patient and answer any questions we have. Would highly recommend

Fantastic experience: Very helpful when we called on Sunday regarding our cat, got us booked in for the next day, and were very caring, kind, and professional in helping us out.

Fantastic experience: Lovely, welcoming vets. My 2 crazy cocker spaniels Winnie and Rosie, have been here since pups and wouldn't even consider changing. The vet we have is very knowledgeable and obviously loves animals. I recommend to everyone xx

Fantastic experience: Very friendly team from the moment we arrived. No delays and a very easy booking and check in process. The facilities are probably the nicest I’ve seen for vets. Open and clean space with seperate areas for cats and dogs. The vet we had was very thorough and knowledgeable made our cat feel very at ease and comfortable.

Fantastic experience: Very friendly reception staff, every vist we have been warmly welcomed, the waiting room is a great touch with separate areas for dogs and cats we thought the calming blankets were an excellent idea also. Love the communications for up coming appointments. The vets themselves are lovely and clearly have a passion for their jobs. Overall fabulous vets

Fantastic experience: My little pup has had surgery recently with the team and I have to say they have all been amazing from the reception staff through to the vet who did the surgery. The aftercare has been excellent too ringing the next day to check on him was such a nice touch. They've answered all my questions while I've been worrying. Can not praise them enough for our recent visits.

Fantastic experience: Cannot thanks The Vet Pet enough. Very content happier Rocket after his little last minute rushed vacation to the vets Wednesday night, he might need operation in January to grind his back teeth down as there a sharp piece causing him pain which stressed him out to stop pooping and eating. Wednesday night he had immediate treatment of intravenous drip of fluids and pain medication on top of oral pain medications and antibiotics. Watched over night by a lovely nurse and syringe feed three times over night and made sure he drinking. I cannot thank the vet mr J C and the nurse on shift at The Pet Vet Lincoln enough for making sure Rocket got the best care possible he definitely back to his spirited ways. His brother Smokey was over joyed to see him Thursday afternoon when he returned home.

Negative experience: Terrible service and don’t join vet plan as it’s extortionate and not clear And then when pet got injured they couldn’t see her and told us to go to another vets

Fantastic experience: Recently moved to Pet Vet Lincoln and within first week we had to have our Irish Setter in for teeth descale and biopsy in mouth. The service was outstanding really friendly and obliging staff . Communication is excellent really happy we decided to move and extremely happy our dog has the best care. Highly Recommended

Fantastic experience: Brought both our kittens in for their first nail trim as they're house cats and we were really impressed with how efficiently, confidently and kindly they were dealt with. Even the fiestier of the two was cheerfully distracted the whole time and behaved perfectly throughout as a result.

Fantastic experience: The last visit to collect the worm and flea treatments and it's very pleasing indeed to receive reminders from PetVet of when they are due so thanks for informing me.

Fantastic experience: Very polite and helpful . It was first time visit with 2 puppy collies .

Fantastic experience: Very pleasant experience for me and my puppy Very clean and friendly practice would definitely recommend

Fantastic experience: The staff are so friendly and welcoming. Thay take an interest in all the animals that come into them. I have my 2 cats and 2 kittens registered with them. The place is always clean

Positive experience: We cannot speak more highly of the care and consideration we received on our visit. The vet/surgeon was so passionate with our precious pet.

Fantastic experience: Best vets you could ask for! My rescue cat absolutely hates his carrier, but the team at Pet Vets always goes above and beyond to make his visits as stress-free as possible. They have a wonderful way of calming his nerves and ensuring he feels safe during our appointments. Their kindness, expertise, and willingness to take the time to answer all my questions truly sets them apart. I can’t recommend them highly enough!

Fantastic experience: Super vet. Great location. They look after our cat and keep them healthy.

Fantastic experience: A friendly and welcoming practice. Love the fact you are open at weekends too. So many vets seem to be closed at weekends and leave us to rely on out of hours Vets Now service which is extortionately priced charging over £100 before you even walk through the door. Your service is amazing and caring please don't ever change. My pets love you and so do I.

Fantastic experience: Friendly staff, better priced than other vets in the area. They took good care of my fur baby during his surgery, and the after care has been great. Also open on a Saturday and Sunday which is incredible

Fantastic experience: Absolutely brilliant place, the staff are wonderful and the vet was brilliant.. Totally perfect place to bring your pets.

Fantastic experience: The vets really make you feel valued as the family member you love they show empathy to you and pet one truly amazing practice that care all round

Positive experience: Unfortunately for the last couple of times I came here I had to wait minimum 30m (despite booking an appointment). They seem to be short on staff specially over the weekends. Other than that the service is good. One other comment - maybe it’s not just these guys, but £450 for a routine teeth cleaning with no extractions or anything complicated seems shocking.

Fantastic experience: Great experience. There was no delay in appointment times and always really easy to book in for an appointment.

Fantastic experience: Very caring and honest staff,they looked after us so very well during our cats illness and euthanasia thankyou

Fantastic experience: Staff are incredible and very loving towards my pet. His care has been exceptional.

Fantastic experience: I went to the pet vet to get my cat Misty-moon spayed I was very anxious about her having an operation but the staff at the pet vet put my mind at ease Misty-moon received excellent treatment and the day after the pet vet even called to see how she was doing I couldn't be happier with how they treat myself and my cat and would highly recommend them to anyone

Fantastic experience: Excellent staff and great advice on every aspect of caring for our new puppy. Nothing is too much and everyone is always so happy to help. I was concerned about trying a new vet when we got our new puppy but I definitely made the right decision.

Fantastic experience: Incredibly kind staff all around who explained everything very well, I’ve never felt so comfortable with taking my cat to a vets clinic

Fantastic experience: The vet was really good with my puppy and was really patient as he is so affectionate. The surgery is clean and there are different waiting areas for cats and dogs. Teddy is registered in Sheffield and we were in Lincoln and they saw to him straight away. Very impressed.

Fantastic experience: Staff are really friendly and helpful whenever i have needed advice or help with my puppy. Wpuld highly reccommend

Fantastic experience: Very easy pleasant visit, we had a trainee vet who was really good and explained everything, we have used a few vet practices within lincoln and this one is by far the best easy to book and timings that fit around anything.

Fantastic experience: Visiting again the best thing about this place is the reception stuff they truly go above and beyond and make you feel comfortable as well as prioritising my animal

Negative experience: I cannot recommend the Pet Vet Lincoln. Their medical inexperience has resulted in my dogs ongoing suffering with multiple medical issues as a result. There are so many issues I cannot list them all. However, just a few highlights include: -One of the the vets telling me my dog is attention seeking when he screamed in pain, shortly after he was diagnosed with IMPA. As well as not giving my 14.5 year old dog a proper checkover when he fell down a flight of stairs. -Regularly ordering the wrong medications, or simply forgetting to order them; meaning my dog relapsed on his auto immune issue because they didn't get it in in time. This is a huge problem at the pet vet that they struggle to overcome consistently. -Forgetting to run tests while he was under, and me having to chase them for the fact they didn't do those tests. They had no intention of telling me on discharge and told me i'd receive the wrist x ray results...its only me chasing them that got the fact they didn’t do any wrist x rays! The above meant the tests they managed to remember to do were clinically irrelevent, but they still feel they should charge me for £1000 worth of unnecessary tests they opted to run. As they did random x rays not agreed to and discounted me only a small amount of those. Evidence attached seeing as they acused me of lying last time claiming they told me on discharge they hadnt done his wrist x rays. -Staff on Reception breaching GDPR rules. -When i requested my dogs medication. With his name, medication and my address. The receptionist asked my if it was for marley or ollie or arkle. Consdering Marley and Ollie had recently passed away this was deeply upsetting. I had spoon fed them every inch of information as I know they would make mistakes, so to ask that was outrageous. - I had to tell several staff to actually engage with my dog if they were going to insist on taking him out back for simple tests. That dragging him was NOT appropriate for any dog, never mind one with physical medical issues! This could have been avoided by doing most tests in front of me. And having any compassion for animals, after all, who drags dogs across slippy flooring? Arkle became hysterical in the presence of the Pet Vet in the end. -Prices quoted were very rarely accurate and you have to keep a very close eye on them. If your lucky to get quotes. Arkle's health has hugely improved at another local practice who have treated him as he should have been from day 1. He LOVES them and happily trots in, takes food, and no longer urinates on sight of staff in a vet practice- which says everything. At no point have they advised I consider euthanasia at some point either, they instead did the treatment options required to improve his health, that costed pennies. My dog could have been healthier 18 months ago. See below me having to chase up re his wrist x rays because they didnt plan on telling me they'd not done them despite multiple attempts of asking them. It was not done on discharge as they previously attempted to lie about on here. It is also NOT a goodwill gesture to only charge me some of the money for a group of tests i hadn't agreed to. Edited in response to reply. I look forward to hearing the results of such investigations. Still no apology from the vet who didn't do the right tests. No apology for the catalogue of chaos. I think it says it all. Update; Sept /24 still no evidence of any review of all of this or any investigation Will be taking further action.