Vets4Pets - Newcastle

Fantastic experience: I have unfortunately had a lot of experiences with vets over the years. Fortunately we found this wonderful vets practice a few years ago - it is without doubt the best decision I could have ever made for the well being of my three dogs. The whole team at V4P are always prepared to go above and beyond for us and our pets. I can't recommend this branch more, they truly make owning pets less stressful.

Fantastic experience: Absolutely amazing practice. The staff are all so kind and caring and go above and beyond every single time. I can’t thank them enough for all the care and support they give my nervous pup.

Fantastic experience: Other than a brief period of time (house move) we have used Vets for pets since my dog was a puppy. I feel in those 8 years, these vets have only got better and better. I have a dog with very complex allergies and I always feel listened to and understood and they genuinely seem to care about Charlie and his well being. They always full explain each and every thing they recommend for Charlie and make sure we understand. They also will listen to us as owners and take our points of view too. Special mention to Effy who is the nicest person & who Charlie’s taken a shine to!

Negative experience: I used V4P for 15 years. Never had any issues until one of my sons & his dog came to stay with us, & registered with this branch of V4P. My son had a poor experience here & complained to the practice manager. They dealt with it & everything appeared to be sorted. One of my dogs was diagnosed with cancer at the pet hospital & palliative care passed onto V4P which I was very happy to agree to. When I called to make an appointment I was told I had to pay £25 deposit, not a problem, but I’d NEVER been asked before to do this in 15 years & 3 dogs worth of care. Over the years we had spent £1,000s here. One appointment alone was £4K in previous visits. I paid via a link & didn’t really question it. After it was decided our dog would need to be PTS I made the appointment at the desk, & offered my debit card to pay the £25 deposit. The receptionist seems a tad startled, she asked why I was offering to pay a deposit for the appointment. I told her that I had been doing this recently. I had never spoken to her when I made the previous appointments. I know understand why. I believe because our address was the same as our Sons ( temporary ) address, we were punished due to his complaint & the procedure which followed. Undoubtedly V4P will reply to this & say deposits are common practice. I’ve since moved to another branch of V4P ( they are franchised) & I’m NEVER asked for a deposit, & EVERY consultation is carried out in a private room, & not in reception area in front of other customers. Since Corrine has had to step back from physical duties, this place has gone to the Dogs, literally

Fantastic experience: The staff here have been absolutely brilliant over these last 2 weeks. Our cat Molly had to have unexpected surgery to remove a bladder stone after becoming unwell and it was such an upsetting and stressful time but everyone here has been so lovely. There was a real sense of genuine empathy and care from everyone, even the receptionists. We can't thank everyone enough for all of the support and for taking care of our Molly these last few weeks and she's now feeling much better

Fantastic experience: Thank you to Kat. She was compassionate and gentle as I said goodbye to my dear cat, I appreciate it a lot.

Fantastic experience: I’ve just registered my dog Here on recommendation from my daughter who rates them 5 star first impressions are very good nice friendly professional staff

Fantastic experience: Very clean great with the little furry folk and always pleasant - take time to listen and give sound advice

Fantastic experience: Excellent service by caring vets and staff

Fantastic experience: From initial phone call to visiting the premises all staff were very friendly. This was my first visit. The vet was very good with my dog who can be aggressive, asked lots of questions about his health and explained the procedure clearly. She also took the time to advise on some other procedures which may be required in the near future. A really great experience for me and my dog and we will be using Vets4Pets again. *Update* I have now been 3 times and nothing has changed. Still excellent service from friendly professional people from the moment you book to the moment you leave after your visit.

Fantastic experience: Want to thank all the staff for taking such brilliant care of my little cat Nelly. I have been to other vets in the past over the years but after getting my new cat I was recommended this practise. The reassurance I received from Kate while Nelly was in for her spay was absolutely wonderful I cannot thank her enough for helping both of us feel better! The care received has been so lovely, Debbie has been so lovely too when I had her in for a check up. Thank you all so so much

Fantastic experience: Always friendly despite us having a demon cat!

Fantastic experience: All the staff are caring & polite we take all our pets to this vets highly reccomended been with them for years now!

Fantastic experience: Lots of help from the assistant I would recommend them as they have been so helpful to me as a first-time dog owner.

Fantastic experience: So friendly and helpful with my 2 pugs 5⭐ for all the staff.

Negative experience: I would not recommend anyone who cares about the pet to take them to this practice. My dog was triaged inappropriately. My dog was given really strong anti anxiety medication ready to help settle her which wiped her completely but we wanted to relax her best we could for the surgery to arrive and be told actually we can't do it (triaged incorrectly) and she needs to go to a hospital. My poor dog was all over the place. Which lead to delays in surgery for a tumor and then when I complained about the whole emotional process we had , there was no compassion. The vet agreed a mistake was made but unfortunately the person investigating couldn't seem to admit there was.

Negative experience: £70 for a single guinea pig check up is a bit steep. I've been robbed, definitely won't be back.

Fantastic experience: Great first experience here today with Gizmo kitten. All the staff were great and they absolutely loved her. They were so good with all the animals.

Positive experience: Very friendly and helpful reception staff...especially Ashleigh who helped us. The vet who looked after our dog was lovely and very patient as she's a nervous dog. Lovely and clean. The only negative I have is that the consultation room was very warm and not air conditioned like the reception area.

Negative experience: Wouldn't recommend this vets to anyone after my experience. Only went because it was local to my new address. Took my Springer Spaniel there as he had a growth under his chin. Was told it was nothing to worry about. About 6 months later I was concerned as the growth was getting bigger. They examined my dog and said he had an irregular heart beat. He was xrayed and they said there was pressure pushing down on his lungs. Apart from his growth he seemed in good condition. Went on his daily walks with no problem. Nothing to suggest the problems mentioned. Was given some tablets. The bill for this treatment was nearly £900. The then took a sample of the growth in a syringe and said they think it could be cancerous. After taking the sample the growth done nothing but bleed. Got results back saying tests were inconclusive and they wouldn't be able to remove the growth anyway as it would have meant taking most of his jaw away. Not even a follow up call to check on my pet's welfare. A little time later I decided to take him to another vets. ( Blythmans in Wallsend) as the growth was even bigger now and I was really concerned. The care there was a million times better. Unfortunately I was told that my dog had cancer in his lymph nodes and the growth was cancer. I was advised the best thing was to put him to sleep. I certainly wouldn't advise anyone to go to this vets. Blythman absolutely different class.

Fantastic experience: Excellent service great caring staff definitely recommend

Negative experience: My complaint is about the vets4pets Newcastle, Benton Road. Initially, the receptionist told us something, then denied ever saying it and referred to the terms and conditions. We were told the vaccine wasn't available on two separate occasions and were put on a waiting list. Even after a year of paying for the care plan, the vaccine was still unavailable, and there was no communication whatsoever. When I canceled the plan, they promptly contacted me to inform that my next appointment wouldn't be covered, despite the receptionist initially saying it would be. When i contacted to complain they even had the wrong pet name on the system, but still managed to take 15£ every month for over 1 year. This experience feels like a rip-off, with dishonesty from the staff.

Fantastic experience: We have been visiting these vets ever since we got our old rescue Trooper 5 years ago. He is now 15 and of course he has been getting a lot of old man problems. From the fabulous reception staff who know him well. The nurses and Effie, our brilliant vet. They are all amazing! Thank you

Negative experience: Worst vet ever. They almost killed my dog over a simple pancreatitis. They knew that could be a a pancreatitis but they prefer to not make a test (and obviously not telling me) and keep taking from me a lot of money leaving my dog suffering for a long time taking her almost to death. If you love your pets, avoid this place and take her somewhere else.

Fantastic experience: Lovely caring staff ,during sad time after the loss of our

Fantastic experience: Always really courteous and efficient service.

Fantastic experience: Sent my friend there, really great vets

Negative experience: Honestly these guys are incredible at ripping people off. Daylight robbery. Over charging on medication. Prescribed meds for my cat for 7 days and they only gave 2 days worth. Triple the amount of medication available online for a quadruple of the price they charged. Same with tablets. Prescribed for 2 weeks and they gave 6 days worth for triple the price online. The first time I went, they added items on the invoice for treatments that weren’t even carried out!

Fantastic experience: It’s always a pleasant and understanding environment where nothing seems to much for the customer and their pets

Fantastic experience: Very helpful staff and great vet.

Negative experience: I had a very mediocre experience with this vet practice. My cat has had chronic diarrhoea since I got her. All the vets did was recommend various Royal Canin foods, each time stating I could feed her it straight away without slowly introducing the new food. Every single time it made her so much worse. I had to take matters into my own hands. With a fresh, high meat diet and probiotics, she’s finally ok. Not once did the vets recommend any fibre rich foods, pumpkin, probiotics, higher meat percentage, nothing besides Royal Canin. One of the vets interrupted and talked over me constantly every time I saw them. Overall not a good experience, lots of wasted visits and money, constant stress, I’ve since switched vets and had a much better experience

Fantastic experience: Very friendly team with excellent service for my dogs !

Fantastic experience: Wouldn’t go anywhere else, have been going since first opened and Corrine was amazing with my then kittens who had a lot of health issues,Sadly Sammy and Charlie are no longer with us,but did live a long life, wouldn’t take my other cats and dog Harley anywhere else all the staff are amazing xx

Fantastic experience: I first went to Vets for Pets (Benton Road, Newcastle) for my guinea pig Bertie that had bladder stones. He was quickly given an appointment and well treated with the appropriate tests and treatment as well as advices for his diet. Fast forward to last Monday where Bertie had to be put to sleep following further tests that showed he had kidney malformation and unfortunately couldn't be cured. I've lost a pet, a friend, but I wanted to thank the staff for always have been so kind, honest and compassionate. They accompanied us through the all process and showed incredible respect and kindness during the procedure. My kids were allowed to say goodbye to their beloved pet and today we received a print of his little paws as well as a lovely note and a card for the staff. It's not everyday that you meet people who are so genuinely kind and caring. Thank you again for everything you've done and for your support, I'm sure Bertie is popcorning free on the rainbow bridge.

Fantastic experience: Effy takes such good care of our hamster Pebble at every visit. Highly recommend this practice.

Fantastic experience: Our vet is always so positive and optimistic about our senior dog - and not dismissing her just because she is old. We always feel seen and heard and comforted. Thank you so much

Fantastic experience: I really like this place. Staff and Vet are friendly and knowledgeable. The place is clean and spacious, which means it's easy to have a seat without squashing in between other people. Right outside, there are two long stretches of green to walk your dog, and there's a small parking lot to park.

Fantastic experience: The team were lovely and great with Alfie And his ongoing illness They are friendly and caring

Positive experience: Clear explainations Friendly Understanding over situation Given options

Fantastic experience: Able to get a short notice appointment for Hugo with a sudden eye infection

Fantastic experience: All the staff are very friendly and professional. The reception team are extremely helpful and efficient! Thanks

Fantastic experience: The two girls on reception were SO lovely, they had so much time for me and were kind and I am genuinely at ease (as much as I can be) knowing that when Frank has surgery those two will be at work. Such lively people. Thank you for being so awesome and nice xxx

Fantastic experience: Lovely friendly staff, patient vet and reassuring advice

Negative experience: I am disappointed with Vets4Pets. After waiting for weeks, they cancelled our pet's diagnostic appointment merely an hour before it was scheduled. Our pet continues to suffer from distressing issues, and now we are forced to wait an additional week. They attributed the cancellation to the bank holiday, which should have been taken into account at the time of booking. Moreover, we had already administered the pre-appointment sedative medication that I had collected earlier. This turned out to be unnecessary, and now I am required to return to the clinic to obtain more medication. | sincerely hope that our rescheduled appointment will proceed without any further issues.

Fantastic experience: Caring friendly reception staff, and very thorough vet, made our visit stress free.

Fantastic experience: Excellent service, very friendly and helpful staff

Fantastic experience: I was very worried as my dog is a very anxious and nervous, but everyone involved was lovely and friendly

Fantastic experience: Always good with my dogs. Been with them for a couple of years now and had no bother. Always very patient with my nervous dog too.

Fantastic experience: The staff has been ever so helpful and reassuring at every visit, and especially caring with our cat who’s had to have dental surgery over two appointments under general anaesthetic. They‘ve all been very informative and good at explaining everything about the procedure and aftercare. In addition, they’ve dealt with claiming our money back from our insurance very quickly and swiftly. All in all we’ve been very satisfied with our experience at Vets for Pets of Newcastle and I want to say a big ‘Thank You’ for everything!

Fantastic experience: I have recently changed vets so this was my first visit and I couldn’t be happier that we have moved to clearly such an excellent vets! The reception staff were fantastic, really friendly, knowledgable and gave me lots of information. The vet nurse I saw for my dog to have health check before getting spayed (unfortunately I’ve forgotten her name!) was also very knowledgeable. She was friendly and professional, very thorough in the health check and took the time to answer all my questions. My dog is really nervous in the vets and the staff were all so calm and kind with her she was much more relaxed than at our previous vet.

Fantastic experience: Lovely, helpful, kind, and caring staff that provide a wonderful service for all fur family members.

Positive experience: My little dog has been put on steroids for her itchy skin , we have tried a few different remedies, I’m not overjoyed about steroids but we have got to give it a try it’s a low dose The vet explained everything very well It’s just all been such an expense over the years , and I can’t stand my little pet suffering. I can’t understand why pet meds should be so expensive , and the consultation price is beyond affordable

Fantastic experience: Lovely staff, always very helpful and understanding.

Fantastic experience: Staff where brilliant very helpful even when i went to the wrong one lol would recommend this vets % nice bunch of people.

Fantastic experience: Compared to other vets,the staff seem to have a genuine and calm approach to our dog,whilst giving a superior service….Only small complaint was the price was different to the original quote,although we were told this was due to a price increase.

Fantastic experience: Very efficient to get her in and checked over. Happy to transfer her from Sunderland south easily. Offered a range of suggestions to try and get her healthier

Fantastic experience: Absolutely lovely staff, very friendly, explained everything so well! One of the nicest vets I’ve ever met, very gentle and chatty, just overall great experience :)

Fantastic experience: Amazing place, so friendly and patient, take time to explain everything and listen to you! Much cheaper than other vets just a shame they don’t do direct claims with insurance companies.

Fantastic experience: Staff professionalism and general treatment/experience was absolutely exceptional - as it always is when we visit.

Fantastic experience: This was my first visit and it was very quick and informative, the practitioner we saw was great.

Fantastic experience: People tend not to care about small animals or not see them . My gerbils are literally my family to me and finding someone who cares enough to help me and not just want to put them down . The vet who in my panicked state I can’t recal the name of was so lovely and understanding that this isn’t just a caged thing to me she’s . I’m pleased to say the meds are working and Nova is even faster than she was when sick . I honesly cant express my gratitude for this

Fantastic experience: The nurse was knowledgeable and caring. She was reassuring and gave me clear instructions about post operative care for my dog. Very satisfied with the service and care.

Fantastic experience: Great vet who actually care about your fur babies over charges. There to answer and dispel any issues you have and reception staff are ever so nice too.

Fantastic experience: Always happy with the professionalism and care this vet provides.

Fantastic experience: Excellent service from reception and the two vets I encountered, the main vet we seen was very friendly and helped make me and Pickles feel comfortable, she could see he was in distress when his back was touched and she didn't push too far to upset him which I really appreciated, I got an appointment quicker than I expected too. Overall really great experience thank you to everyone

Fantastic experience: Lovely staff , very helpful . Helped me save money whilst signing my puppy up .

Negative experience: Receptionist and nurse was extremely. Basically pressured me into having the appointment on the day or else we will lose the vaccination cycle considering my cat had been on the waiting list for three months. Turned out we actually had more time, so we were given inconvenient incorrect conflicting information. Because we turned up 5min late, receptionist made it sound like it was a penalty/punishment to make us wait for 30+ minutes, until the appointment time is actually over is completely justified and we deserved it. When made aware that there was no rush to have the appointment in the first place, I was badgered by the nurse, who was antagonistic and in turn made my cat more agitated, almost made him fall. The nurse and the receptionist were very incompetent and rude. The vet was perfectly fine.

Fantastic experience: The reception team are an asset to the practice. All staff are friendly, approachable and always happy to help.

Fantastic experience: Everyone one was so friendly to both to us and also to Sonny.

Fantastic experience: All members of staff are lovely and friendly.

Positive experience: Medically very high standards but very poor customer service. Particularly the receptionists. No eye-contact, no acknowledgement, poker face treatment.

Fantastic experience: Excellent vets. Receptionists are friendly,efficient and welcoming. Standard of care from all staff is exceptional. Thanks for your help over the years. Wouldn't hesitate to recommend.

Fantastic experience: Everyone was friendly and made us feel welcome. Reception were very helpful. The nurse was very knowledgeable and happy to answer any questions. Our puppy was relaxed and enjoyed the visit also. Thank you.

Fantastic experience: Can not respect all who work here enough..we had to say good bye to our beloved dog Alfie today and they helped us through everything until it was time to say good bye..they gave us the utmost respect to be alone and say a proper good bye..yous all are truly amazing..thank you so so much..

Fantastic experience: Their customer service is really good and helpful. Thank you.

Negative experience: Visited this companys website on thursday for appointment requests for my cats and up untill now 28/8/22 they have not responded customer services is dreadful

Fantastic experience: My cat has been registered with Vets4Pets for about a year now, and I have always found the staff to be very professional, caring and personable. The service has always been great I couldn’t ask for anything more.

Fantastic experience: I took my rabbit Thumper here, unfortunately it was her time to go to sleep 2 weeks ago. Cat has been truly one of a kind. Her love, care and comfort for Thumper could not be more appreciated. Thank you to everyone there especially Cat.

Positive experience: We have always had great service, no unnecessary bills or operations.13 yrs and counting entrusting our pets here.

Fantastic experience: Really positive experience, I am convinced that my good boy Richie is in a good hands :)

Fantastic experience: My dog is very anxious at the vets (elsewhere she’s absolutely fine) so I waited outside as her bark is very loud and I wanted to keep her as calm as possible. The nurse came out to get us but realised how nervous she was so did the appointment in the car park so as not to distress her. This was so kind and thoughtful as really helped ease my anxiety too. I was also told that anti-anxiety meds could be prescribed before the procedure which I wasn’t made aware of before so I now feel less worried about coming back for her procedure. Thank you for not only keeping my dog as calm as was possible but for making it much easier for me!

Fantastic experience: Such lovely staff, thank you so much for looking after Zelda

Fantastic experience: Friendly, Professional staff who have time to explain anything you need to know. I believe the health of our pets is top priority for the team.

Positive experience: Am their postman s i visit 5 days a week.. and a few of the dogs in for treatment get the honour of a Postman pat or 2.. & the lasses on reception are proper lush too

Fantastic experience: Everyone was so friendly and amazing with my rabbit! They put me at ease and we’re very caring. Would definitely recommend.

Fantastic experience: My vet Catherine was so friendly, she remembered Mona (my dog) and knew exactly how to deal with her. Put mona completely at ease

Negative experience: I sent the invoice to my friend who is a vet and she confirmed that I have been charged for some things I shouldn't have. I don't trust this place anymore and I will be sending in a formal complaint and demanding the money back that I was overcharged.

Fantastic experience: Effy the vet that examined Pop was very friendly and attentive. She was thorough in her examination and explanation of the condition and treatment that was required. She gave my a lot of useful advice that would benefit Pop. The overall service was efficient and reassuring.

Negative experience: We booked for our first appointment after moving to the area and they lost my appointment for my dogs vax booster that we waited 2 months for. I showed up and they said they didn’t have us in the calendar and there was no doctor, didn’t care that they completely inconvenienced us… their doctors might be good, who knows because we didn’t get to see one. But their service is terrible and if they can’t even keep their appointment straight then how are they going to keep records and treatments straight. We’re making appointments for our previous vet despite having to drive 30 minutes to attend.

Fantastic experience: Staff were friendly and helpful especially the vet I saw

Fantastic experience: Because everyone at vets4pets always has Arya's best interest at heart and they are so caring with her even though she doesn't like going to the vet's they are always lovely and try their very best to make her feel comfortable...i wouldn't take Arya anywhere else unless i had too

Fantastic experience: Very friendly vet and made my dog feel at ease

Fantastic experience: The staff here are amazing with our two house rabbits. They're so understanding when we have to suddenly bring them in and really do their best to fit us in for appointments. I honestly wouldn't trust anywhere else with them.

Fantastic experience: The vet (Cat) was genuinely attentive and listing to needs of me and my pet. Nothing but support and friendliness from all of the staff. So welcoming for a new pup owner. The package plan is good value for money and everything was explained clearly to me.

Fantastic experience: Receptionist was friendly and helpful, as was the nurse and the price for the treatment was appropriate.

Fantastic experience: From calling for advice to registering to a timely appointment and the care and thorough explanation of all checks was reassuring

Fantastic experience: Staff were so lovely and our vet was especially kind and helpful

Fantastic experience: Very pleasant and knowledgeable staff, take very good care of my pet and me .

Fantastic experience: Extremely friendly and helpful staff, reception explained everything perfectly and the vet really took her time to explain things to me and answer questions even when she was finished checking over my dog. Also felt safe with effective Covid-19 safety measures put in place.

Fantastic experience: Can't recommend these guy's highly enough... extremely helpful staff nothing is too much trouble for them...