Newcastle-Upon-Tyne PDSA Pet Hospital

Fantastic experience: Ample parking space

Negative experience: Poor service ever since covid got there stupid rules that they havent changed back to narmal as we all have to live with covid in this world now.

Fantastic experience: The staff are amazing, they do everything to make my x neopolitan mastiff comfortable, so grateful to them for their help

Positive experience: Help my dog when poorly care and professional

Fantastic experience: Came here with my mam's dog Reception staff very friendly and helpful Waited a while to be seen as Veterinary staff were busy , sound advice and treatment administered , a great service from the pdsa They don't get enough recognition they deserve

Fantastic experience: Lovely staff. Very helpful

Fantastic experience: Had my pebbles to PDSA couldn't be more friendly and my dog was happy to go with nurse ufor treatment she was so much at ease

Fantastic experience: Absolutely can't fault the fantastic service my daughter and I recently received when our dog Lexi took poorly. They tried their very best to help her but alas she was in an awful lot of pain and discomfort. She was an old girl but we absolutely adored her. We couldn't watch her suffer anymore and made the extremely difficult decision to let her cross the rainbow bridge. We thank you for making her as comfortable as possible during her stay and thank you for letting us have our final moments with her in the best way possible. We are broken hearted, but we know we made the best decision for Lexi

Fantastic experience: Thank you so much for people that in here they helped my cat so much my cat was dying and we spent our family last money on west vey and our money was finished but we took our cat to this place they helped so much God bless who helped us on here and our cat I hope I get rich one day to donate this vet for people who struggling to pay off for their pets thank you ❤️

Fantastic experience: The phonecall waiting time was good, the staff where great and my dog is on the mend.

Fantastic experience: Thank you for taking care of Barney today the staff and the vet and nurse was great thank you

Negative experience: Paid full price for a blood test for my cat that’s eating loads but constantly losing weight. Bloods normal so they say and just told me to keep an eye on her ! No other option for other tests even tho I pay with no discount. Absolute joke of a place.

Fantastic experience: We sadly had my old boy put to sleep today, But the vet we had made it a much easier and peaceful experience. My dog meant so much to me..And it was extremely hard seeing him go. But I couldn't fault the vets at all. The service was absolutely fabulous, And thank you for handling my boy so greatly. :)

Fantastic experience: The staff, the vets are amazing. My dad is on a Low pension happy to pay. I will always give a donation. I can’t thank them enough especially Tom and the team for saving my dad’s kittens life and we just turned up. I wish they would take all customers at full price too as I would take my pets there as the team are all for the animals welfare. Vet practices everywhere should have the same character as this fabulous team. My donations for my dad’s cats will go directly to this practice. Please donate directly by popping in as this is for this branch of the PDSA only. Thanks to all of the team you are all fabulous. Gray, Nova and Charlie thank you for their superb treatment x

Fantastic experience: Took TJ today for micro chipping and nails clipped. Danny/danielle was absolutely lovely and very very professional!!! 100% absolute asset to the PDSA… very very happy 5 star …

Fantastic experience: Great staff and amazing support services

Negative experience: An Emergency Turned Away Absolutely devastated. My 12-year-old indoor cat, Smudge, fell suddenly ill — 4 days now, vomiting frothy discoloured bile, not eating, not drinking, lethargic, hiding. Classic signs of something serious. Cowgate PDSA flat-out refused to even assess her. No triage. No waiting list. No advice. Just "we're not accepting new patients" and a curt hang-up after telling me to “go private.” I understand staff shortages. I don’t understand abandoning sick animals. You’re the People’s Dispensary for Sick Animals — the pet equivalent of the NHS. And yet you turned your back on a clearly suffering animal. Smudge has never needed you in 12 years, and the one time she did, you weren’t there. Disgusted. Heartbroken. And if this is how you operate under pressure, your mission statement means nowt. Expect a complaint to the Charity Commission!

Positive experience: Absolutely brilliant charity for those who need it...reception staff are excellent, friendly and helpful and most of vets the same although one I saw today may be a brilliant vet but certainly lacks people skills!

Fantastic experience: Grateful for the valuable information and care given to my dog

Fantastic experience: Very clean friendly and very helpful highly recommend to all those and donate to avery good cause every little helps

Negative experience: Minus stars. Can't get a cat in because they aren't able to do their jobs properly. They don't even care if it's life threatening and they can die hope no one donates to this disgraceful so called charity

Fantastic experience: I can't fault the help and support from everyone at the PDSA. They made me and Millie feel reassured and at ease through out the whole process. So helpful with everything. Millie had a water infection, and they were very quick with diagnosis and prompt with antibiotics. I would recommend taking a water sample with you as that really speeds everything up. Always leave a donation as it's so important with the work they do.

Negative experience: PLEASE READ! I would give them 0 stars if i could.A absolutely awful experience for myself and my poorly dog.AVOID! My dog was rushed in and passed around the Newcastle & Gateshead branch due to her not passing urine. In this review I will only be leaving feedback for the Newcastle branch, I will be leaving a separate one for the gateshead branch but the whole company is an utter joke. Due to my dog not passing urine and after many ultrasounds and x-rays they told me to put my dog to sleep. Besides her not urinating correctly, my dog is a happy, healthy and perfect pooch. My first bad encounter was myself being told that she was going in for surgery (twice) both times when i went to collect her she had not been in for surgery yet during the consultation this was agreed upon. (don’t get me wrong im thankful she didn’t but why say this is definite if it’s not going to happen). They told me on the first consultation that their is no bladder stones in her bladder but one may have blocked her urethra hence her not urinating correct to. they ‘resolved’ this by pushing the suspected stone back into her bladder and that her special urinary food would just dissolve this. They said if she didn’t continue to pass urine to bring her straight back in. 2 days later she was struggling again so off we went back to the PDSA gateshead branch. On her second visit they had to drain her bladder via injection at the gateshead branch & I received a call to go pick her up to transport her to newcastle to go in for surgery due to her ‘bladder stones’ (which she didn’t even have). I was told that i had to pay £400 upfront before her surgery (which is fine and understandable). I received a phone call from them later that evening which they said that they don’t know what the problem is and that I needed to put her to sleep. When i asked to collect my dog the reply I got from the vet was ‘You want to collect her? She is heavily sedated you know?’ in a very sassy, surprised tone of voice. I was not happy about this and I’m still not happy. When i collected my baby the nurse then told me that I had 2 options. To take her elsewhere because they ‘don’t have the correct facilities’ or to put her to sleep. As a person who is on benefits and qualify for the low cost service I have spent just under £1,000 between newcastle and gateshead PDSA to get no further forwards. Due to her not having surgery I asked if I owed them anything and the nurse replied with ‘oh you’re in credit, you can either leave it on or go to reception and get your refund’. I went to the reception to get the refund as I had to take her private and needed a refund. The receptionist said unfortunately she said she wasn’t able to issue a refund as she ‘wasn’t on for this’ and that I would have to come back on Monday (It was friday) to get my refund. how stupid to have someone on the checkout who can’t issue refunds? I needed this money to pay to a private vet to save her life. I couldn’t wait til Monday but unfortunately she couldn’t do anything about this. i’m appalled by the situation. I did tell the receptionist that I’ve had to travel for 40 minutes to come here and that I can’t keep traveling backwards and forwards as it’s costing me money but quite frankly she just didn’t care and just kept repeating that she ‘can’t do anything’. This was nearly 2 weeks ago and i’m still waiting for my refund. Overall, the PDSA are awful and to be honest they just want to put any animal to sleep. I can tell you now I will never be taking my baby girl back here. I would rather be in debt and make sure she’s alive. I would honestly rather eat shards of glass than return to this PDSA. I would highly not recommend. I know so many people who have had similar encounters with this PDSA. AVOID!!!! I had an even worse experience at the gateshead branch but I will leave that under their section. After 5K later between the PDSA and private turns out she has a serious untreated UTI. This could have all been prevented if they done their job correctly & took a urine test as a first point of call!

Fantastic experience: Help Our Pup Back To His Happy Self... MUCH RESPECT

Fantastic experience: Be Tyne good service polite patient over all made to feel welcome and informative

Negative experience: Would of been better if treated my pup straight away when they took her out back instead of waiting

Fantastic experience: Absolutely amazing staff and vets, very caring and I feel like they listen properly which makes treatment reassuring nothing is too much bother and everyone is happy to help Thankyou

Fantastic experience: Great people working here very considerate of pets care & health, very helpful and caring , were very csring of my little dog ?

Fantastic experience: These staff are angels, amazing service x

Fantastic experience: If you cant afford a private vet and you need care for your pet then pdsa are outstanding very very prffesional i cant praise them enough they are 10 stars in my view

Fantastic experience: Visit monthly for our chronic boy. Always recognised and well looked after. We use as the vet for our other pets even though we have to pay (not a criticism, would pay more if could afford).

Fantastic experience: Very professional vets and so friendly too

Negative experience: Ordered fle treatment for my 2 dogs gave them all the information they askd for got text to collect get there they only have treatment for 1 of my dogs not the other so why say go over to collect? I also pay for all treatments I get there and had to take time off work to pick up no apologies or anything shocking customer service

Negative experience: Won't even see my dog as I live in Northumberland Absolutely disgusted in them They will never receive another donation from me The adverts are lies they don't care for all pets

Fantastic experience: Amazing place and amazing people mostly. Not a big fan of one of the vet’s attitude. She got a cardboard box that wasn’t empty to give to us so we could take our dying boy home after the injection. We refused and the other vets saved his life and continue to give him amazing care when he needs it. Heroes!

Fantastic experience: Great help with my lab after he hurt his waggy tail

Fantastic experience: The vet was amazing, put our mind at ease.

Positive experience: Although the pdsa is a fantastic charity an I've always donated money for the help. But this time I'm unhappy about the treatment my dog has recieved I've been back an forth 4 times now an if they'd stitched my dogs paw in the first visit my dog would most definitely be on the mend now. But he's still suffering an in tremendous pain an the wound is open to infection an I really can't see my dog healing anytime soon not happy at all

Fantastic experience: Brilliant quality service this is doug my pride and joy but unfortunately blind

Fantastic experience: Anne Coleman centre PDSA in Newcastle is a fantastic charity. Donations always welcome for their wonderful service. I have 6 cats, 3 are rescued cats ; my furr babies. I can't fault this PDSA.

Fantastic experience: Very helpful apparently my cat Roo is introverted wis I could donate more

Negative experience: Told me word for word “your dog will die if it doesn’t get it surgery in 12 hrs” and said it’s not and emergency because my dog is still breathing, so I said so when my dog is dead then it’s an emergency and the women said “yes”, terrible service in all honesty they only tried to make me feel liek it was my own fault my dog was in its current condition ( my dog need a c section)

Fantastic experience: I've used this service as I'm unemployed disabled and and Autistic, found pdsa vets very caring and professional. They really love their job and animal clients The only issue is you have to wait ages for an appointment and when you do get one you are ever seen on time. All in all though a great organisation

Fantastic experience: Vet was so kind to my poor blind dog

Fantastic experience: Sadly our cat passed away today. With all the help we have had over the last few weeks from the staff at the PDSA it's made it easier than expected. Thank you

Fantastic experience: Amazing, vets and staff, so caring and knowledgeable. Gave donation gladly as it's a fraction what private vets charge

Fantastic experience: Great experience, they do a fantastic job. Would definitely recommend.

Positive experience: Swift calm and informative service. I hope that enough of us donate ( not pledge) as much as possible to keep them and our beloved pets ticking over. Thank you for the generosity of spirit and altruistic service that you are. Our girl be a happy old aged Pup now.

Fantastic experience: Exceptional care from front desk to vets and assistants alike. Simply tremendous care and empathy from all

Fantastic experience: These vets care about the animals. Which is so different to the private vet's who just managed your animals ailments instead of trying to cure it. Thank you to the whole team at Cowgate. I would ask everyone waiting, to please stop moaning and completing at whose appointments been waiting the longest. Be kind and give what you can. Don't pull up in your BMW and chuck them change. Please support this charity and help those who's animals are suffering.

Fantastic experience: Really great staff, had a very poorly baby bunny and they were so lovely.

Fantastic experience: Very good people in this practice Thanks for your help with daisy

Fantastic experience: Very helpful staff and the vet explained everything in a way I could understand. This organisation is amazing.

Fantastic experience: Great vets, very caring staff but because of that, the appointments always run late so be prepared to wait.

Fantastic experience: Fantastic service. I have a little 5 month old cat called mango and my 7 year old daughter decided to tie an elastic band round his tail the staff got him in asap and took it off within minutes. They were absolutely amazing and gave him antibiotics/painkillers too.

Negative experience: I paid £20 suggested donation for my 'free' dog (I have two registered, the other is paid no matter what) and when I realised I had no wallet with me, and only brought the suggested £20 fee that PDSA had called prior to advise me, I was told I'd have to go home and collect more cash before taking the medication as it needed paying for (I'm 63 and live quite a way away) - so despite paying £20 donation, which I wouldn't have had I realised there were more charges, I was refused the medication with option of donating the difference at home & left to take my sick dog home They overcharge people on low-incomes (who can't afford a vets hence being here) for medicines/treatments that are often just human form. Example: will charge £7 for infant Calpol you can buy for £2. Site seems to state free vet for benefit recipients but actually still trying to emotionally blackmail you into paying. Staff Rude when I questioned this and belittling Will complain to charities commission and MP. Will not take my pets back here, they prey on the vulnerable

Fantastic experience: The staff here are amazing and the care they give the animals is great! Thank you!

Fantastic experience: The staff were so compassionate and helped us with the end of life care with our beloved girl Nancy, their care for her over the years was nothing but outstanding.

Fantastic experience: Brilliant vets couldn't do enough to help my dog who had broke his leg

Negative experience: The treatment of my rabbit Tiggy at the PDSA was a disgrace, he was sent home with a gaping hole in his neck with no medication as the vet had wanted to put him to sleep as he had an abscess from being bitten in the garden. He's fine now luckily, but no thanks to them.

Positive experience: My daughters dog has an infection in his gums. The staff apparently don't treat them for this. She has to go private,very costly. She described the symptoms over the phone & sent pics of the area on the dog. Nothing was done,needless journey & dog suffers longer. Till she can afford a vet. My thinking is PDSA could have informed her before giving this appointment. Complete waste of 75 mins time,very angry.

Negative experience: System for getting appointments is terrible, I was told my eligibility had ran out when it hadn’t, then said I’d get a call back in 5 days, knowing fine well I wouldn’t get one, cos I didn’t go ‘online’ they know I can’t use internet, due to dyslexia, then wouldn’t even let me complain to a manager, my dogs been very poorly for 2 weeks now, not even any advice??? I will never volunteer to work for PDSA ever again!!! Sick of the national centre and local branch blaming each other ? I wager many sick animals have suffered needlessly due to this ridiculous system, that never works !!! I will be complaining

Fantastic experience: They were there when we needed them,,but it's so hard to make appointments now,,or to register a new animal,,but when my old dog needed help on the worst times ,they were in my case ,helped me more than the on street vets,and for what we could afford ,,

Fantastic experience: Excellent service staff very helpful and friendly sorted dog out very quickly thanks

Fantastic experience: Fantastic service and fantastic staff. There for us at the start of our whippets Baileys life and there at the end. The vet today when we had to get him put to sleep was so caring and understanding, they truly are angels to animals in need. Thank you so much.

Fantastic experience: The staff are lovely and the vets are really thorough. Yes you have a wait as they try to fit everyone in and a wait for a none emergency appointment, but you will be seen and treatment top notch and meds dispensed all for a donation of your choosing and they are so grateful no matter what it is. You can check if you qualify before attending on line for free or low cost treatment

Fantastic experience: The people at the pds are lovely the waiting room is so frendly to did a fab job with my dog with his operation

Fantastic experience: Staff lovely and polite. Seen my pet the same day for emergency and couldn't fault them.

Fantastic experience: I took my dog for the first time and seen a lovely young lady vet she was very thorough with my dog gave her a good m.o.t and great advice very happy couldn't fault it will definitely go back

Fantastic experience: Very busy lovely staff helpful and all different kinds of animals who needed medical help its a god send for people who can't afford to pay for private vets as very expensive

Fantastic experience: This little hospital, how can I leave a negative. They saved our dogs life, amazing what they can do just for a small donation. If they can do it, why can't other vets?? Reccomend everyone to take them here. They are fully trained vets who just care about animals so much and not about the money. Thank you to them all!

Fantastic experience: Not too busy this visit. Staff friendly and helpful as usual.

Positive experience: Busy and long wait to be seen and for medication but staff are friendly and very good.

Positive experience: Very helpful, friendly veterinarian. I wasn't there for long or for anything serious but have no issues at all.

Negative experience: I think yous don't want to help pets nothing but hard work fill this form call this number I just want to talk to someone about my dogs issues how hard can a it be and more than 12 hours notice to make it too an appointment

Fantastic experience: Absolutely fantastic with our fur baby shadow , they was so considerate caring and dedicated, after his quite big operation he is in recovery. They never gave up and I can’t thank them enough, there is not enough words,

Fantastic experience: Very caring staff,sadly I had to let baby go and they were so supportive and kind

Fantastic experience: This is an amazing, friendly place with wonderful staff who cater fantastically for our every needs. They've saved many of my pets lives, at many times in the last 15 years and i really can't thank them enough. Worth every penny of any donation given, tha ks for saving my Zephur last year, and again this month. Your staff are animal angels

Fantastic experience: Good experience. Fantastic service, all staff are friendly and helpful and supportive. Can't fault at all.

Fantastic experience: Absolutely amazing place for your animal. All the staff need a medal for what they do and deal with on a daily basis.

Fantastic experience: Only dropping off some medication and cat food. These guys do a fantastic job, could never say a bad thing against them. Keep it up, your all superheroes.

Fantastic experience: Brilliant service from an incredible much needed organisation. Took my daughters cat last week.

Fantastic experience: Nice staff polite shop not always tidy but on a Thursday and Sunday I have noticed that there is a member of staff who never stops always on the go tiding up etc

Positive experience: I’ve been with the PDSA for years, in another county, and for the most part they were fantastic. This practise however are a different story. The positives: - some absolutely lovely, helpful and friendly receptionists and nurses - some quite nice vets too - a charity that helps people like me The negatives: - one particular extremely unhelpful, unfriendly, downright rude female receptionist - a tendency by the vets to do as little as possibly in relation to an animals condition, treating them conservatively, not listening to you, the person who knows your pet better than anyone But, as they keep reminding people, they are a charity and there’s only so much they can do. Yes ok, I accept that, but, what I don’t accept is being told by TWO different vets, on TWO separate occasions that my pet has a tumour, they won’t operate, and due to his age it’s to be expected. Firstly, he’s 9! Secondly, as I also have pet insurance I had the PDSA refer him, and low and behold, there is NO tumour!! The PDSA wanted to put my dog to sleep, there and then, but I insisted he be referred. I’m still waiting on the outcome of his tests, and it may not be a good outlook, but the point is the PDSA gave a wrong diagnosis, even telling me that there’d be no hope even if they did operate, and it was to be expected due to his age. Even that was wrong according to the private vet, there would’ve in fact been a lot that could’ve been done, if it was a tumour. I won’t allow my boy to suffer, but I also won’t put him to sleep based on a diagnosis where I’m told “we’re inclined to think it’s a tumour”. I’ve given 3 stars because I can’t give 2.5 stars and at times the PDSA can be helpful, but this particular one needs to be assessed for its capabilities and people skills, because they’re severely lacking on both those counts. The fact they wrongly diagnosed my dog and wanted to put him to sleep, and previously it took a locum to diagnose a different condition he’s been suffering with for years, one that I’ve had to speak to them about on lots of occasions, and yet they continued to treat it conservatively. I have no choice but to continue using the PDSA as I’m on benefits due to being unable to work because of my own health conditions. Using the pet insurance hasn’t come cheaply, and I’ve had to get a loan to pay for my part of it, meaning I’ll struggle with day to day living. But my boy is my life, and he’s quite literally saved mine, so surely he deserves the best possible treatment I can give him.

Fantastic experience: Vets here are fantastic along with all staff.Kato was very very well looked after.Thanks again.

Fantastic experience: The people here are absolutely brilliant. I've had my old girl (dog) here for a few yrs now. She has just been diagnosed with cancer and the vets and the receptionist has be brilliant with helping me and my girl through it. They are so understanding and I can't thank them enough. Thank you so much for your help so far

Fantastic experience: Absolutely amazing place for your animal. All the staff need a medal for what they do and deal with on a daily basis. My animal has been looked after by Ross, and I highly recommend him and I also get the impression that the other vet consultants are amazing.

Positive experience: Fantastic Charity which I support BUT!!! TOTALLY Depends on which Vet U Get! Had one Vet on emergency 24Hrs(Felling clinic not here) just wanted to put my 17yr old cat down strait away without examining her hardly! She was like a kitten and had years left in her only needed emergency Re-Hydration and she would have pulled Thru instead she died hrs Lata she had years ahead of her time thru lack of care I blame the Vet. Other vets looked after my Tom( looks like Tom from Tom n Jerry) her partner fantastically completely different attitude from the Vet couldn't do enough as I said depends on which ones on duty. If she had been on emergency duty the nite I took my Tiggy girl cat in she would still be alive. Still a good charity which I support but stand up to the vets and be insistent about treatment.

Fantastic experience: Wonderfull knowledgeable Drs at PDSA i would be quite happy for one of their vets look after my personal health thats how confident I feel with their help for my animals

Fantastic experience: Amazing service could not recommend enough great staff and friendly 5*

Fantastic experience: Amazing vets are very helpful I'm very grateful and appreciative that they were there for my lasses doggo ❤️

Fantastic experience: Saved my dogs life cant give them enough praise and thanks to the staff for their amazing work

Fantastic experience: These guys are fantastic. Really look after our rescue dog lucky. Can't thank them enough. They need more donations though.

Fantastic experience: My pet recently been in for an operation and the vet, nurse and receptionist all so friendly and helpful amazing service.

Negative experience: DISGRACEFUL! I rang PDSA Newcastle on Friday to get an emergency appointment for my very poorly dog Max. The vet refused to offer me an appointment claiming that they didn't think Max needed to be seen. He was in an awful lot of discomfort and pain. An hour or two later I rang a second time and pleaded for an appointment as Max was suffering and deteriorating rapidly. The vet again told the receptionist to tell me that Max didn't need to be seen. Unfortunately I had to go elsewhere to get him checked out, after which we had to get Max put to sleep today. I am appalled and extremely disappointed with the vet for not allowing Max to be seen by themselves. We had to pay for a consultation yesterday, along with a pain relief injection and some gabapentin. Today we had to pay for the procedure of having max put to sleep. This is a lot of money for someone (me) on benefits. It is money that I have had to borrow, and is money that I can't afford to pay back! The money, however, isn't the issue here - it's the negligence from the vet that caused my poor poor Max to suffer longer than necessary, and caused my anxiety and emotions to spiral like never before (I suffer from severe anxiety and depression anyway!). I've never had a worse veterinary experience in my whole life! Surely, and I can only hope that, an apology isn't too much to ask for here? It won't change what has happened and it won't make me feel any better about the shocking experience that we as a family have had to undergo... It would simply be admittance from the vet and the PDSA that they neglected my dog in the final 24 hours of his life - and it will therefore "closure" to this dreadful ordeal.

Fantastic experience: No appointment as everything happened so fast. I gave details on arrival and was seen within 15/20 minutes. The kids cat I thought had maybe dislocated her hip/leg. Unfortunately 2 vets confirmed a blood clot had travelled from her heart and hit her spine. Sadly comet had to be put to sleep. It wasn't something I had put on my daily planner so I was shocked and teary. They were very nice understanding and I am realising now how much they take on in their job role. I thank them and as sad as this visit was for me I would highly recommend this place. This place was so much better in every way than other places I can honestly say.

Fantastic experience: Great work done by selfless amazing humans who do everything they can to look after our fur babies.

Fantastic experience: What can I say? Professional staff there when you need them. If your on a low income - dont be embarrassed only paying what you can afford, these people are there to help your pets & not to make profit. Give what you can - they helped me in an emergency when there was no way I could afford a private vet.

Fantastic experience: Had to take our youngest pooch here recently, staff are excellent, very friendly and caring. Been customer of PDSA for years and they have always been great.

Negative experience: I went via the phone line and was given an option to talk to a vet for advice but then the automated line gave me a webform link and ended the call. this isn't great, especially for people who can't or don't use the internet.