Pennard Vets Maidstone
Information about Pennard Vets Maidstone
Opening hours
- sunday: (closed)
- monday: 8:30-18h
- tuesday: 8:30-18h
- wednesday: 8:30-18h
- thursday: 8:30-18h
- friday: 8:30-18h
- saturday: 8:30-12h
Welcome to Pennard Vets in Maidstone, where veterinary care transforms into a unique and personalized experience. Since joining the team in 2015, we have stood out for our friendly and professional service in the heart of Maidstone. Our vets are highly qualified, particularly in medicine and feline ultrasound, allowing us to become one of the first practices recognized as a Cat Friendly Clinic by the International Society for Feline Medicine.
At Pennard Vets, we strive to provide comprehensive and quality care for a wide range of pets, including dogs, cats, and exotic animals. Our services include consultations, advanced diagnostics, complex surgeries, dental care, and emotional support in difficult moments, such as saying goodbye to a beloved companion.
Additionally, we offer our Pet Health Club, where members enjoy unlimited consultations, ensuring that veterinary care is always within reach. We value transparency in pricing and provide a free first consultation for new clients, along with a family-friendly atmosphere and free parking. Our team is dedicated to your pets' wellbeing and is ready to assist you with all their health needs. Contact us today and become part of our community!
Our comment from InfoVet about Pennard Vets Maidstone:
Pennard Vets Maidstone is a highly praised veterinary practice known for its exceptional care and compassion for pets. With a friendly and professional team, clients consistently commend the caring staff and their ability to make both pets and owners feel at ease during visits.
Some highlights of the practice include:
- Expert veterinary care - Many clients reported feeling confident in the treatment provided by skilled veterinarians.
- Compassionate support - The team is recognized for their understanding and patience, especially with anxious animals, providing updates during procedures.
- Convenient services - Online booking and a pet membership program enhance the overall experience for pet owners.
- Excellent aftercare - Regular updates and follow-ups help ensure pets recover comfortably and healthily.
While the majority of the feedback is overwhelmingly positive, there have been isolated reports of miscommunication and concerns regarding treatment advice. However, the practice is committed to addressing feedback and ensuring that all clients feel heard.
Pennard Vets Maidstone is highly recommended for pet owners seeking a dedicated veterinary service where their beloved companions receive top-notch care.
Services
Pennard Vets Maidstone: Reviews
Fantastic experience: Great staff and vets always helpful they care for our pets
Thank you so much for leaving us a review
Fantastic experience: Again all staff are so friendly and very helpful.... once again thank you
Thank you for the lovely review
Fantastic experience: Polite, helpful and excellent service. The helped reunite us with our cat. They kept us well informed and were so helpful and patient. Even offering to hold to cat overnight until we were able to collect. Fantastic service
Thank you so much for your kind words and for taking the time to share your experience.
Fantastic experience: Ivy is always looked after and her anxiety is understood, the vets and nurses are lovely and caring and I trust them 100 percent with Ivy….thankyou
Thank you for a lovely review. The team will love to read it!
Fantastic experience: They genuinely care. They make you feel as if you are receiving a value for money service.
Thank you Philip for your feedback
Fantastic experience: I took my 15 year old dog here for the first time on Monday and by Tuesday he was already booked in for a heart scan and x-rays. The Vets were so lovely, explained everything clearly and made me feel at ease. Like I said I’ve never been here before but I trusted them with my boy. They have a good pet membership and also offer free first appointments which you don’t get very often. 10/10 recommend :)
Thank you so much for your lovely review
We’re so glad you chose us to care for your boy, especially on your first visit — we know how important that trust is. It’s wonderful to hear that our team helped you feel at ease and explained everything clearly. We are always here to support you both, and we really appreciate your recommendation. Thank you
Fantastic experience: We recently had to take our dog cleo to be put to sleep. The vet went above and beyond to care for us all at this very difficult time. Today we received a card from them, this means so much to us. We just wanted to say a very big thank you for caring.
Thank you for your kind review. Our thoughts are with you, and we send our sincere condolences during this difficult time.
Fantastic experience: My dog (Wilson) had a snapped canine removed. All went well, very professional and super attentive post op to check on progress. Thanks team!
Thank you Robert for you review and hope that Wilson is recovering well.
Fantastic experience: Recently signed over to Pennard vets and have found them very friendly and good knowledge,
Thank you for a great review.
Fantastic experience: Excellent, caring service as always. So easy to book an appointment online as well.
That's lovely to hear David - thank you
Fantastic experience: My dog recently had a tooth removed. Sophie the nurse was really kind and caring when I got upset as I dropped her off to them. She kept me updated throughout the day of her progress, even sending me a photo to ease my mind. The vet was also lovely, explaining everything to me very clearly when we picked her up. Highly recommend.
We're so proud that you trust us with your beloved dog's care. Thank you for the lovely review, Sophie will be delighted to hear your praise!
Fantastic experience: Lovely staff and very patient with my very nervous collie .
Thank you for your lovely review
Negative experience: I took my precious little 5-year-old cat here right before the new year as he was tired and not eating, and the vet completely missed how unwell he was! Suggested doing some tests (not even urgently!), when 3 days later his kidneys had completely shut down with a Creatinine level of 1000 and NLR of 20!! and we had to put him to sleep! I am so appalled by this as my baby could still be alive with us if the severity of his condition had been properly recognised and we were advised to take him to a hospital immediately!! The most important duty of any medical team is to recognise life threatening emergencies and this centre failed so very badly!
Hi Arezu, we’re very sorry to hear about the loss of your cat and how distressing this has been. We take feedback like this extremely seriously. However, we’ve checked our records and we’re currently unable to find any details matching your name or your pet’s visit on our system. We would urgently like to speak with you to understand the situation and investigate fully, so please contact the practice directly on 01622 752154 or as soon as possible.
Kind regards,
Sarla
Fantastic experience: Jake and I have been quite frequent visitors of Pennards just of late for one reason or another, but the true testimony is from jake himself. He loves to visit the vets since coming to Pennars, even though he has had some visits which has meant he has reason to be cautious. The vets and nurses and also reception staff are always so welcoming, calm and great with him, which makes him want to visit even when he doesnt have to. (Even when they are closed) Thats how great they are. We are regulars of Maidstone branch. But have had a couple of visits to Langley and the staff there are equally as amazing. Highly recommend by us both. Couldn't ask for more from our vets. Thank you
Thank you so much for the lovely, detailed review Sarah - it's such a delight to hear that Jake enjoys his trips to see us as much as we do!
Fantastic experience: Incredible. We went to Pennard due to our (what was) current vet had no vets on duty and our dog was bleeding from her mouth. We were greeted with professionalism and friendship it was as if we had known them for years. They understood our anxiety and our dogs fear. They kept us updated throughout surgery (dentistry) and even sent photos. We have now switched and Pennards is now our primary vet Thank you from the bottom of a stressed and anxious owner for making it as relaxed as possible.
It's never nice when our pets aren't well but we're happy we could help you and ease a bit of that tension. Delighted to have you both on board! Thanks for the review!
Fantastic experience: The vet was really patient with our anxious dog. He thoroughly checked her over and gave us lots of advice. I would definitely recommend this practice as all the staff are lovely.
This is so lovely to hear, thank you Cath, our team really appreciate it. And a lovely pic of the happy patient!
Fantastic experience: The staff are absolutely fantastic, they were happy to answer any questions we had and they looked after my kitten so well after his op. I really appreciated the regular updates through the pets app! Highly recommend!
That's lovely to hear Keira, thank you very much!
Fantastic experience: Great advice and options to help with my boy’s arthritis.
It’s our pleasure, thanks for the review Alex
Fantastic experience: Fantastic caring team enjoyed the visit knowing my pet cat can have many years with me even though do have problems getting into college road pet vets practice keep up the good work your great.
Thank you for your lovely review!
Fantastic experience: Cannot fault Pannard Vets on College road in maidstone! I was worried about my dog, I informed them on Friday evening and on Saturday we were contacted and had an appointment that morning, He is much better with the right care and medication- would recommend 100%
Great to hear he’s much better :) Thank you for your review and recommendation Vince!
Fantastic experience: Really friendly staff and nothing is too much trouble. They have looked after my dogs for many many years now and I wouldn't go anywhere else
It really is our pleasure Phil! Thank you for your review
Fantastic experience: Teddy’s went in as a miserable 11 year old cat with painful rotting teeth. He had lost a considerable amount of weight in recent months. He had an operation to remove 7 teeth and had 14 stitches in his mouth. Pennards staff were kind, informative and extremely efficient from identifying the problem, through the operation and with aftercare. He’s now eating well and enjoying his life in our home and garden again!
That’s so lovely to read, thank you Nick! Lovely photos of Teddy too ⬛
Fantastic experience: Matthew and Rianna provided a home visit for Luna Whingebag. They were amazingly kind, efficient, thorough and competent. I am considerably less anxious than I was prior to the appointment, and would like to thank them both. An update as Luna is now over 18, and needed further treatment. Sarla and her team, including the nurses and administration staff, have been so lovely. Luna had surgery at her advanced age a couple of weeks ago. She came through it incredibly well, and Sarla's follow ups have been reassuring. Thank you all for your excellent care of The Whingebag, and your understanding.
Thank you for writing a lovely review. We will pass it on to them both.
Fantastic experience: My dog coco is a rescue dog when we got him very scared taken 2 years to settle frightened of the vets but lot better now due to the care and hugs lovely caring vets has to be sedated for grooming would never use another vet thank you x
There’ll always be plenty of hugs and care for Coco here at Pennard!
Fantastic experience: My pet dolly had surgery with maidstone practice. Can I say that surgery carried out by chris and nurse was outstanding. Amy updated myself with images of her progress throughout the operation. Everyone in maidstone and allington practice have been fantastic they go above and beyond in all areas. I would highly recommend pennards. Thanking all the team for a great service. Regards Emily
Thanks so much for your lovely review Emily! It was our pleasure to look after Dolly
Fantastic experience: Catching our cat Betty, to get her to the vet’s is a challenge as she’s scared of her own shadow. So it’s really important that when we get her there it’s a very positive experience. Alberta is a wonderful Vet who has many years experience and her knowledge and skills make the whole visit seamless. We’ve been with the practice many years and all the team at Maidstone and Allington have always been fabulous and put the animals first.
Thank you for your lovely review Christine, and great photos of both Betty and Alberta!
Fantastic experience: Really happy with the care tallulah my mini sausage received we look forward to our next visit
Thank you for a great review.
Fantastic experience: Jasper's first visit so reassuringly good x Jasper has had a bad experience with his last vet so is nervous but everyone was so lovely, calm and very welcoming, wish I had taken Jasper sooner!
Thank you for a great review!
Fantastic experience: I am always welcomed with a friendly smile, and my pets are given 100 % loving care. They always inform of any treatment needed along with the cost and they talk through any procedures. I never feel obligated and given time to decide on any treatment plans. They are one of the best veterinary companies I have used as a pet owner and highly recommend them. My 2 Dogs, cat have the best care, what more can we ask for.
Dear Alison, Thank you for taking the time to leave a review. They are incredibly important to us. I'll pass your kind comments onto the staff.
Thank you Alison for your very kind review! and the beautiful pictures of your pets xx
Fantastic experience: Staff are all amazing, professional and friendly. They send photos of the progress after surgery and are quick to respond Thanks for looking after my little bunnies Chris! Highly recommend ❤️
It’s our pleasure to look after your bunnies Francesca! Thank you for your review and recommendation
Fantastic experience: I am more than happy with my experiences at the practice.All the staff are friendly and welcoming.The vets themselves are wonderful,kind,caring and compassionate.I really wouldn’t want to take my little diva (Yorkie)anywhere else.They really look after you and your loved pet.
That’s so lovely to hear thank you Ronnie ☺️
Fantastic experience: Thank you so much to the lovely young nurse that attended to Bertie on Tuesday at Allington where I have been going with all of my previous dogs . Bertie had his anal gland attended to ,it was done very quickly & Bertie was quite happy after the event. I would most certainly recommend this practise, they are kind & very caring ,thank you to the kind nurse that did the deed. Maureen Humphries. Tuesday 21st of October 2025.
Thank you for a lovely review.
Fantastic experience: Very welcoming and happy staff. Always come away happy. Thanks
Thank you for a great review.
Fantastic experience: Pennard Vets are first class every time. They care for my pets in a caring manner , and give advice when needed . In a topical moment, they always give prices when offering treatment which is a great help ,
Thank you for a great review.
Fantastic experience: Very attentive, listened to my concerns & checked everything I asked for
Thank you for a great review.
Fantastic experience: Pennard vets in Maidstone is the kindess lovely friendly vets I have every been to they are the best and they are a good price to
Fantastic experience: Great service from our vet today, I would highly recommend this surgery. My cats always get good care, and all the vets I have seen have a lovely approach to me and my pets. The vet I saw today was extra special. Thankyou so much
Thank you for a great review!
Fantastic experience: Wonderful vets. Excellent service as usual. Thanks for looking after us and for fitting us in (there had been a mix-up with the date) Betsy, Blossom & Bruno (bunnies)
Thank you for a lovely review.
Fantastic experience: I moved recently to Maidstone with Denver and needed a quality vet for my best four legged friend. Pennard Vets came highly recommended from other dog owners I’ve met while walking. Our first visit was rather sooner than anticipated! But I had joined the pet club two weeks earlier when registering Denver. I arrived without an appointment! But was still seen half an hour later. Wonderful. The lady who checked Denver over was very thorough (Denver is a German Shepherd) and put him at ease so quickly. It was wonderful to watch. Speaking softly to him. Right in his face. Really very lovely. When we left I was at ease. Denver was sorted. Marvellous. Highly recommend this veterinary service. Great professional service from everyone we saw.
Thank you for an AMAZING review!!
Fantastic experience: We have a really reactive dog, and following our latest visit, every member of staff put us at ease, reassured us and treated our poorly dog wonderfully. Would very much recommend, even if you are worried that’s your pet might be challenging.
Thank you for a great review.
Fantastic experience: What a wonderful experience for both our cat and ourselves. The vet showed empathy and found a solution to the issue with the allergic reaction that our cat had experienced last year to her annual vaccine. Pleasant and professional service from this vets.
Thank you for a great review.
Fantastic experience: As always an excellent service by Pennards. From the reception team to the vets they are so kind and caring. Best vets around!
Thank you for a lovely review.
Fantastic experience: Everyone is always friendly and very helpful. Would recommend.
Thank you for a great review.
Fantastic experience: Phenomenal vets!! They are knowledgable, helpful and friendly! Our doggo is always so happy to have a trip to Pennards Maidstone! She loves the attention and care she recieves and so do I! Thank you as always to the Pennards Team Maidstone!!
Thank you for an AMAZING review!
Fantastic experience: I cannot praise this vets high enough. Caring, thoughtful, empathetic and that was the receptionist. Not only was she polite but was happy to join in any conversation. She went above and beyond to find some info we enquired about, in addition finding our granddaughter colouring items and stickers which were very welcomed. The vet, Venus, was a little gem. She put our cat at ease straight away. She was very careful with his injury and explained everything that she was doing. The treatment given was swift, dealt with confidence and care. Her explanation given was clear and precise. I have no doubts whatsoever about giving this vets the highest praise and offer my thanks to both ladies.
Thank you for a great review of our team!
Fantastic experience: They are always happy to see dolly they are very caring and understanding I’m very happy with the care they provide for my furry baby .
Fantastic experience: Always helpful and gentle with my animals. Nothing is too much trouble and it is usually very easy to get an appointment to suit me. It is also easy to book a repeat appointment with the vet that had treated them. Pet club takes the worry away from cost of consultation!
Fantastic experience: The whole team here are just amazing, they were all hands on when we had to take our dog there after an accident. They cared for our dog but also made sure we were all okay. Follow up visits again had been great as they are all so caring.
Fantastic experience: My dear dog Duke has received excellent care from pennard vets. He had his operation at Seveoaks and ginormous bandage/cast removed at College Road (special mention for Amy for help getting him back in the car especially as it was pouring with rain. Thank you to Dr Stork surgeon for the absolutely neat job on his leg. Duke is doing very well and is getting his mojo back despite having to wear the "cone of shame"
Thank you for a great review!
Positive experience: Very friendly staff and vet. My dog was treated really well and with care.
Thank you for the lovely review.
Fantastic experience: We’ve been with Pennard vets since we first got our dog, they have always been brilliant. Our dog is nervous at the vets and the team are always so flexible and accommodating. Any time I have a question or concern they are only a call away.
Thank you for a lovely review.
Fantastic experience: Pennard's College Road is our usual surgery and we had an appointment for both of our dogs to get their boosters but also for a pre-op assessment for 1 of our boys to be neutered. They vet was amazing and dealt with boys on the floor as opposed to stressing them out even more by using the table..Fast forward to operation date. The Pets Apps was again gratefully received as we were.able to get regular updates as to how it was going & of course the good news that he was ready to come home. Had the follow up appointment and a short dose of antibiotics have been prescribed just to ward of any possible infections..Boy dogs have a reputation of being very interested in other parts of male dogs. Still all went well and fingers crossed we won't need the follow up to the follow up appointment booked for later this week. The staff at Pennard's are always kind, caring, considerate and genuinely interested in the best outcome for you 4 legged friend, or however many legs your pet may have?☺️ .
Thank you for an AMAZING review of our team!
Fantastic experience: Lovely to see Joanna,thorough check up for Maggie, always confident she has the most amazing care, thank you.
Thank you for a great review!
Fantastic experience: Absolutely Fantastic, Friendly and helpful, even made way for me to enter with my scooter. I must say I was very impressed by all of the staff even Taz enjoyed his first visit for his first vaccination. Everything was explained in depth for bringing up your first young puppy, we left with a lot more information and happier knowing we are bringing him up the right way . A huge Thank You .
This is an AMAZING review! Thank you.
Fantastic experience: My cat KIKI gets the best care I can get for her at Pennard. If people say their pet is one of the family, why would they not get treatment for their FAMILY pet.
Thank you for a great review!
Fantastic experience: This vets is amazing. The communication, smiles, care, understanding and professionalism is second to none. In particular, Jo - her connection with us and our cats is commendable. I would never go anywhere else.
This is an AMAZING review!
Fantastic experience: We recently changed vets to Pennards and have nothing but great things to say. Our dog suffers badly with ear infections and they have always been so accommodating to us, our dog can be quite nervous in the vets due to having to go quite a few times and they really put him at ease and make him feel calm. The staff are so lovely and have always been so helpful and really personable. Couldn’t recommend them enough :)
Thank you for a lovely review.
Fantastic experience: Wonderful, caring staff. They took amazing care of our dog when he was in there, updated us with pictures so we knew he was alright. Highly recommend them
Thank you for a lovely review.
Fantastic experience: Friendly and efficient staff. Would highly recommend - my dog Peggy and I felt in good, caring hands
Thank you for an amazing review.
Fantastic experience: Alberta was very kind with my cat Nero. She is approachable and friendly and advised me well on what Nero needed. I have been coming to Pennard for years and only had a positive experience.
Thank you for the lovely review! Alberta will love to read it.
Fantastic experience: Friendly, imformative, helpful staff and caring.
Thank you for a great review!
Fantastic experience: Kobi was recently treated at Pennards in Langley, Maidstone and Sevenoaks. I cannot fault the staff at any of the practices, they’re incredibly caring and patient and I never doubted Kobi was in the best hands. Would like to shout out Sydney in particular, if she hadn’t been so on the ball with Kobi’s diagnosis we may have lost him. Thank you.
Thank you for a lovely review of the team!
Fantastic experience: My own experiences of both Maidstone and Langley Park vets have been far more than eye opening . My little cat Oreo just seemed to go off her food , on tking her to see the vet , he saw it was more than it looked. She ended up being trestedhere and she underwent blood transfusions , and non stop treatements that only proper care can only give , I'm absolutely sure that they saved my Little cat Oreo , and I will forever be thankful to them . Always..
Thank you for an AMAZING review. We are so pleased that we were able to help Oreo.
Fantastic experience: Very nice staff, very professional and attentive. Great value it was my first visit so got free consultation
Thank you for a lovely review.
Fantastic experience: Pennard Vets is Fantastic, very quick to arrange appointments for same day at short notice, great advice and very caring. Highly recommended. Thank you for your help with my Thomey, he is getting better by the day.
Thank you for a lovely review and it is lovely to hear that Thomey is getting better.
Fantastic experience: Love this practice,Dobby has been going a couple of years now,he has a huge fear of vets and they suggested desensitisation appts when he can stroll around meet the staff,have nothing done to him except gets given love and treats,he's improving slowly,he's better than me at getting on the scales! He has a care plan which is worth the money. Lovely kind,patient caring staff ❤️
Thank you so much for leaving a review. I will pass your kind words on to the team.
Fantastic experience: Cat spay. Got brilliant treatment recently in a difficult situation. Staff kept me up to date throughout the day of surgery.Pet club app is perfect for those who find it difficult to get to after care appointments.
Thank you for a lovely review.
Fantastic experience: As always pended vets are also friendly And helpful, and have looked after our pet rabbit for many years would recommend them to take your pet to penard vet
Thank you for a lovely review.
Fantastic experience: Can’t fault anyone there, whenever I’ve bought my cat into be seen they’ve always given a lovely greeting, the vets are excellent, always willing to listen/come up with ideas. They are all just so lovely & helpful. Highly recommend.
Thank you for a great review!
Fantastic experience: Fantastic vet, really patient, kind and generally caring, I trust them to provide the best care for my cat. Always an easy, positive experience, even for my cat who is extremely anxious with strangers
Thank you for an AMAZING review.
Fantastic experience: If ever positive thought I had about the vets practise was worth a penny- everyone who works there would be a millionaire by now! Not from this area- I experienced a horrible attack on my dog from another dog. I panicked and rang round to vets and thankfully Pennard Vets told me to bring her in. From the lovely receptionist who sat with me on the floor and hugged me as I cried (I can’t remember her name I’m so sorry but she was amazing!) to the amazing Vet Joanna who cares for my little dog exactly how I’d hoped- these lovely ladies are absolute angels. Honestly I could not recommend this wonderful practise enough. Thankfully Winnie is doing better all thanks to the love and care she received here
Thank you for an amazing review! We are so glad that we were able to help during a stressful time.
Fantastic experience: Our cats have been at Pennard vets ever since we got them in 2017 and 2018 and we wouldn’t dream of taking them anywhere else. Fantastic care, wonderful vets, nurses and front desk team. Our boys are well cared for in such a compassionate way, especially our tuxie who gets quite stressed. Always so grateful for the treatment we get
Thank you for a lovely review.
Fantastic experience: Our precious Lola is on the mend thanks to the Fabulous team at Maidstone. We are forever grateful to you all from the amazing vet Jo to the caring nurses who took the best care of our baby. On leaving our dog things weren’t looking great, we were terrified we could lose her not knowing what she had eaten , however 24 hours later with the expertise of these very special ladies our dog is almost her crazy self. Thank you to you all.
Thank you for an AMAZING review! We are so pleased that Lola is on the mend.
Fantastic experience: New to Pennard Vets Maidstone. Fantastic team! Clean and calm surgery. Jo and Matthew were brilliant. Professional, yet friendly. Kept me informed following Maverick's procedure. Great aftercare. New member to Pennard's Pet Health Care plan also. Great package! Thanks to such a great team.
Thank you for a great review!
Fantastic experience: Had another good experience this week - with a cat with a burst abscess this time. She's a bit wild at the best of times but the receptionist and then vet, Matthew, fitted her in at the last minute and he was great with her. 24 hours later and she's as right as rain again (with a big scab on her neck obviously). Thank you to the team!
Thank you for this lovely review!
Fantastic experience: It was a hot day ahead. Our appointment was in the morning and the vets waiting room was lovely and cool. Plenty of staff, appointment was on time. Any questions I asked were answered and my dog was comfortable and calm. Perfect
Thank you for an AMAZING review.
Fantastic experience: Could not fault the care given to my rabbit. Regular updates on her progress throughout the day. Genuine care about the animals they are treating. Highly recommend Pennards
Thank you so much for your kind words and recommendation! We’re delighted to hear that your rabbit received the care and attention she deserved. It means a lot to our team to know our genuine care is appreciated. Please don’t hesitate to reach out anytime you need us.
Fantastic experience: Pennard Vets Maidstone provided exceptional care with genuine compassion—our pet was treated with the utmost professionalism and love. We are deeply grateful and highly recommend their services.
Thank you for an AMAZING review our team.
Negative experience: if you use this surgery beware unless you want to be called not in exact word to be called a liar when i had a witness stood right beside me. i'm now going to be seeking legal advice on this matter.
Thank you for sharing your feedback. We are committed to maintaining clear and respectful communication with all our clients and uphold the highest standards of professionalism. Should you decide to seek legal advice, we will cooperate fully with any official enquiries.
Fantastic experience: The staff at Maidstone are very professional and caring. A member of staff was happy to stay after closing time to administer a pain killers to our dog who was in distress. The vet we saw on the following day was very caring and knowledgeable. Given the possible options of treatment available I did not feel we were pressured into making a decision. I would highly recommend this vets.
Thank you for a lovely review.
Fantastic experience: I recently came to Pennards with my cat Rocky, Even though the outcome wasn't a happy one the staff at Pennards were amazing. From speaking with Karen in the morning to meeting Joanna in the afternoon. The care and compassion shown not only to Rocky but to my self was outstanding. They never left Rocky alone they communicated with me every step of the way, the passion shown in the care they give to all the animals there really shows, Joanna was absolutely amazing and it really takes some one special to do what she does. Even the after care was lovely. It was a very emotional situation but the staff there especially Joanna did all they can to make both Rocky and my self as comfortable as we could be. I cant Thank the staff there enough for support and the compassion they showed, I would highly recommend Pennards to anyone with a pet.
Thank you for taking the time to write a lovely review of our team.
Fantastic experience: I couldn't have a better vet. They really care about the animals that are under their care .Especially Jo I can't thank her enough and Karèn on reception
Thank you for a lovely review.
Fantastic experience: I was originally a bit skeptical over the level of care my hamster would receive due to health of rodents is usually considered not as important due to their lifespans. I am over the moon with the level of care that gnocchi has received at this vets. Her health is always taken very seriously and she is never overlooked. I have used previous vets for dogs and cats but I don’t think i’ll ever be able to use another vets other than pennard again. The care just goes above and beyond, I always leave feeling confident and satisfied with the care Gnocchi has received.
Thank you for such a lovely review and we are so glad that we were able to help Gnocchi.
Fantastic experience: Pennards continue with their excellent care, with good advice and communication. I can only give the highest recommendation and we’re so glad we moved our dogs to them.
Thank you for a lovely review.
Fantastic experience: I was a frequent visitor to Pennard Vets in Maidstone over the last year as my dog Shiro undergone two surgeries, and I couldn’t be more thankful for the care we received. From the initial consultation to the post-op checkups, the entire team was professional, compassionate, and thorough. Huge thanks to Sophie for her amazing behavioural sessions—she helped Shiro manage his stress and wear the muzzle, which made a big difference during the vet's visits. I highly recommend Pennard Vets to any pet owner looking for skilled, caring, and attentive veterinary care.
Thank you for leaving an AMAZING review of our team.
Fantastic experience: Such fantastic service and they really care for your pet. Communication is fantastic. We have a tricky dog and nothing is too much for them. Highly recommend.
Thank you for writing a lovely review.
Fantastic experience: Jeeves was due vaccinations he is so relaxed as the vet is at his level not on a,table all done no fuss health check done and nails trimmed .
Thank you for a lovely review.
Fantastic experience: We recently brought our cat to the Maidstone clinic for dental surgery. The vet and nurses were absolutely fantastic. I was particularly pleased that there was a focus on pain management afterwards and we were given comprehensive instructions and advice. We've been to West Malling and Tonbridge Pennards before and cannot fault them either.
Thank you for writing an amazing review.
Fantastic experience: The vets are always so reassuring. The service was exceptionally efficient from both receptionist and the vet and were very kind too. Would recommend using the pets app! It makes treating anxious animals very easy. Thank you!
Thank you for an amazing review. We are so glad that Petsapp has been able to help!
Fantastic experience: They were so kind and took very good care of my cat it was her first vaccine and getting chipped and they managed to do it so quick that It did not hurt her. I am very happy with the service and everything there. Thank you❤️
Thank you for writing a lovely review.
Negative experience: I took my cat to this clinic for severe constipation. Since I recently had a C-section and couldn’t go myself, my friend brought him in. The vet examined him by touch only—no X-ray, no tests—yet immediately suggested an expensive procedure (£1,600-£2,000). When I asked for an X-ray, she said she would have to cancel her next appointment, which was odd since we had booked specifically for this issue. Instead, she prescribed medication and a special dry food, insisting he should eat only dry food. The next day, another vet examined him—again, only by touch—and said he still had a blockage but could continue medication. However, this vet insisted he should eat only wet food, completely contradicting the first vet. How can two vets from the same clinic give opposite advice? also had to pay twice for check-ups—first for the initial visit and medication, and then again the very next day for another check-up they requested. So far, I’ve paid £280 with no results, just conflicting advice. Additionally, I paid for the dry food the first vet recommended, but when it turned out to be the wrong choice, I was told I could get a refund. However, the refund process was unclear and inconvenient. They also failed to give my partner proper change when he paid in cash, promising a refund to an unspecified card—which we never received. Another issue: Just weeks earlier, my cat had a health check for his annual vaccine, where yet another vet told me he was perfectly healthy. Now, suddenly, they claim he has severe dental issues that could require full tooth extractions in two years. Why wasn’t this mentioned before? With contradictory medical advice, lack of proper diagnostics, repeated payments, and poor financial transparency, I no longer trust this clinic with my pet’s health. More than anything, I just want my cat to get better, but this experience has left me with serious doubts.
Thank you for your feedback, and we're sorry to hear about your experience. We understand how stressful it is when a pet is unwell, and we regret that you were left feeling disappointed with the care and communication you received.
Your concerns have been shared with the team for review, and we’re also sorry for any confusion regarding charges or the refund process. Please don’t hesitate to contact the clinic directly if there’s anything still unresolved.
Fantastic experience: I took my pug to the vet yesterday because she hurt her back, the vet was so helpful and reassuring, I honestly thought I would have to have my fur baby put to sleep. I was so relieved to hear that she just needed lots of rest and painkillers and the vet’s are going to check her back again on Saturday. Thank you so much.
Thank you so much for your lovely review!
Fantastic experience: I have a very anxious sound sensitive dog. After asking about medication for my dog Jo one of the vets recommended referring him to their physiotherapist Carron as this type of sensitivity can be linked to possible pain issues. Carron has been treating Ozzy weekly, visiting him at home as he finds going into the practice too stressful. She has worked wonders with him, diagnosing spinal issues. She recommended equipment and treatment I can use myself at home. She has been able to develop a relationship with him and he has become confident enough with her to allow me to leave him alone with her while she treats him. He has shown huge improvement in a short time. I highly recommend Carron and all the staff at Pennards for their ongoing treatment and support of not only my dog but myself. Lovely to have a practice that treats animals holistically and thoroughly. Highly recommended.
Thank you for such a lovely review! We are so glad to be able to support you and your pets with whatever you may be facing. I will pass your lovely comments onto Amanda who will be over the moon!
Fantastic experience: Allington, Maidstone and Sevenoaks all worked amazingly to look after our very sick 2 year old large dog who had a foreign object obstructing his intestine, from giving correct advice, operating correctly and providing overnight monitoring. He is home with us now recovering quickly and we can’t thank them enough. We used the pet app to keep updated throughout the day, fabulous caring team x
Thank you for a lovely review! We hope your dog is healing well.
Fantastic experience: Really impressed, despite the fact we arrived at the wrong adress as we had an appointment at Pennard on Longley Road, we went at Pennard Vet on College Avenue) the lady in reception was very welcoming and helpful and they kindly accepted to see us and do the vaccine and microchip for our fur baby. The Doctor was amazing with our little Milo and Papion, very quick and professional service. Everyone was very friendly, helpful, welcoming and always with a smile on their face! Big big Thank you from Milo and Papion we couldn’t ask for a better experience, very pleased Big Well done and Thank you very much Sorry i could not remember staff names
Thank you for a lovely review and we are so glad that we were able to help!
Fantastic experience: Our vet at the Maidstone branch is Alberta, who is fantastic and so kind and reassuring to both pets and owners when faced with an illness. We were so supported during a distressing time. Could not recommend more. All the staff are amazing and go above and beyond.
Thank you for a lovely review.
Fantastic experience: I would like to say a big thank you to Alberto and her team ....Alberto honour a mistake one one of the team had made...and most importantly I can not always afford a vet with my low income and Alberto said she would like to see my dog layla again..but knowing my financial situation she said please could I let her know how we got on with our treatment ...to me that is a VET that cares ...love that !!!! ❤️
Thank you for a great review!
Fantastic experience: Wonderful vet's have lots of time for our dog. Nothing is too much trouble. All the vets and staff are very helpful. We have no problems with Pennard's
Thank you for your lovely review John! we look forward to seeing you and your dog again
Fantastic experience: Amazing team! Joanne was great with her communication about Rory. She looked after me as well as my dog. Sophie is a lovely nurse. I didn’t take everyone’s name last Friday but you are all amazing. Thank You xx
Thank you for a lovely review! The whole team will love to read it.
Fantastic experience: Amazing team. Great communication. Kitten has healed so quickly and prices are reasonable.
Thank you so much for a lovely review.
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