Vets4Pets - Luton Gipsy

Fantastic experience: Amazing service as always! The team has looked after all of my pets for many years and have always been so accommodating. The receptionist team, vets and nurses truly go above and beyond. I wouldn’t trust anyone else with my pets!

Negative experience: Was going well until the vile experience I had today, lost £75 deposit for a simple vaccination for being 10 minutes late. The receptionist was unwilling to help and kept wanting to make another appointment emphasising I lost my deposit. Really think I want to give you more money? **Update** So immediately you're going to start off by lying.I had two appointments, Yes I missed the first one. But I was only 10 minutes late for the second appointment, to include the second appointment for my second cat and call it half hour just shows what liars you are. You should be ashamed of yourself. Also we've already contacted you about refunding the £17, also please dont be condescending like this is a gesture of good will, after you just out and out lied here. Do you really think I will trust you with my cats after you lied?

Fantastic experience: Close to town centre and lots of shops around,store have everything you need for your pet small or big

Fantastic experience: Been coming for years now. All the staff is great and really really nice. They are always very clear and always try to help the best they can.

Positive experience: I've been a customer for a few years. Most importantly, the veterinary staff are consistently excellent. On the other hand, one might expect the reception staff to be a bit more capable and helpful than they generally are.

Fantastic experience: Louise Gray is the best Vet we've met in the UK

Fantastic experience: Fabulous team. They always looked after my pet, especially when it was her time to go over the rainbow.

Negative experience: Worst experience with vet in my life careless place ,everything is about money my cat broken leg and because my surgery did not answer call for apoitment , I decided to use this place as a emergency because I was worried . For pack medicine pain killers and rtg scan with anaesthetic I spend with apoitment 800£ one scan !!!!! After this they call me to inform me that I have two option surgery over 5000£ or the lady on the phone realised it’s a lot of money for me to afford with laughing voice say we can cut the Leg for 1500 if that’s suit you without any empathy or any suggestion of payment plan whatsoever. Never in my life I will use this place again !!!!!!!!! Money grabber that’s all Thanks good my original surgery been able to help me and sorted everything for 1500£ which is still a lot but affordable at this time

Fantastic experience: Fabulous help and support, super kind staff. Hannah saw our cat today, can’t praise her enough!

Negative experience: 3 vaccinations paid for total amount of £390 and no vaccine was made. They cancelled my last appointment for being late 3 min.

Fantastic experience: Love this place .Very nice staff and vets

Fantastic experience: My pet has had a surgery procedure and vaccinations done every year at this surgery for many years now and can only say all the staff are extremely helpful and treat your pet with great kindness. Would not go anywhere else.

Negative experience: I would give less than a star if possible. Called with an issue with a puppy and they couldn't be bothered. Worst practice I ever dealt with.

Fantastic experience: Good service they are very friendly i recommend everyone who loves there pets

Fantastic experience: such lovely people. our cat actually ran out of Pets at Gome and around the car park for around half an hour. between the two of us attending, the Pets at Home security guard, and the 3 vets we managed to get him inside and looked at. they were supportive and helpful and i will most definitely be using them in the future

Negative experience: They’re taking my wife’s cat and because she can not afford to pay the bill they are going to take the cat off her which she loves very much and even want her to take it down to Vet today won’t come and pick it up I’ve never heard of a Vet that won’t come and pick an injured cat up

Fantastic experience: Everyone that works here is an angel, I can’t say a single bad thing about any of the workers or facilities. My cat Fish had to go there due to liver failure and even though he sadly passed away due to how bad his condition was prior to arriving the staff helped me every step of the way, they helped me spend the last last minutes of his life with him in my arms. I suggest everyone take their pets to vets4pets gypsy lane. And thank you to all the vets and staff that helped, I miss my little boy so much but I’m just happy that thanks to you guys I managed to be with him one last time ❤️

Fantastic experience: I am so pleased with the service we received for our sweet little girl Bailey. Sadly we had to put her to forever sleep on the weekend. I didn’t personally go down but my mum and dad could not stop saying how amazing they were treating Bailey especially Hannah, how warm and caring she was towards our Bailey. Once we received our paw prints and lock of hair the card just topped it off. I can’t thank you guys enough for all you have done and how you made this tough time a little more easier. Thank you, I know it must not be easy doing what you do. Xx

Fantastic experience: Nowt to report.. does exactly what pet shops do

Fantastic experience: The only vets I will go too. Very friendly

Fantastic experience: Found the staff very helpful and all very knowledgeable.wad using the vets also excellent service, certainly recommend them

Positive experience: We adopted a kitten and this the vets he was registered with. Pretty good over all, they did fit us in short notice which in once instance which was helpful. We were kept waiting twice though and I think we were forgotten about until I went to reception. Would probably use again if we couldn't go to our normal vets.

Fantastic experience: Helpful friendly polite staff everything you need under one roof would degree recommend good price range definitely will be back.

Fantastic experience: The store was very busy when we visited, however very friendly and polite service from the staff and one in-particular was really attentive & informative in regards to fish keeping.

Fantastic experience: I have been using vets4pets for years. The vet I saw was so lovely with Tia and very polite to my self. She dealt with Tia problem very gently and Tia was very happy when we left the shop

Negative experience: Tried to get a friend's cat in as emergency was going to ring back but didn't cat later died

Fantastic experience: Personable service very friendly people who clearly love their job, and all pets.

Fantastic experience: Bryliant people's service is fantastic but the cost of paper for taking dog for holiday to Europe is absolutely critical 500£!!!??

Fantastic experience: Super friendly staff and there so nice with my dog who’s not super confident around strangers

Fantastic experience: Good prices and staff do care. Not like other vets in the arra who seem to be only in it for the money. Well done vets4pets

Positive experience: Great place for your pet food and even a few animals like fish guinea pigs rabbits for sale

Positive experience: I came in today as my dog has been feeling not his normal self and he was not able to walk all day I have told the vet that he has been feeling pain in his right leg she said she will have to take a look and that it would be £97 Pound I ask her can I come in a different day as I was thinking the price was overpriced and too much she just told me that it’s closed tomorrow and she gave me a leaflet and said that the other people will take more than they are asking for she has never told me that I can come in a different day and pay less I wouldn’t have any problem and when they took in my dog to check what is wrong they came right back out and it hasn’t been even 1 minute and basically told me what I told them what’s wrong with my dog I think I have been treated very wrong and they have not provided me with more options I have never seen anything like this in my entire life I wish they could of helped me out a bit more but they just didn’t seem to care I told them that they have done nothing to take that much money I would understand if it was £40 pound but I think to pay £97 pound and do nothing and provided me with the same information I gave them is ridiculous I feel very upset and sad that I want to cry with this matter they didn’t even look like they care what I’m saying to them and now I don’t know how I feel about my dog being registered there as they don’t seem to care at all about my dog it worries me I feel very upset and that they have not done anything to help my dog he is still in pain and they took so much money from me to just come back out to tell me what I have told them its very sad and upsetting as they don’t care they only care about the money I hope things could change there in store and help and care more about their customers and pets.

Fantastic experience: Has everything I need for my dog, plus their grooming service is brilliant too

Positive experience: Family cat suddenly unwell, called and was offered an emergency appointment and told to head straight down. From arrival the receptionists were friendly and welcoming, a nurse took our cat to triage within a minute or two of arriving. The vet was lovely clearly explained everything, gave multiple options of what to try and was able to run a blood test and provide the results while we waited. Very grateful for such fantastic care and service! *Update* At the time of this review we had been offered direct claims rather than paying for treatment upfront as it was a condition which was being claimed for regularly (I had the money ready to pay so hadn't asked) I agreed it sounded like a great idea as we're insured with petplan to then have the following week a call from the practice manager asking for full payment for the treatment we'd had. When I tried to explain the boss of this clinic had offered a direct claim I was told I was incorrect as "the don't do direct claims" so why offer it then. Sorry but 5 now going down to 3 purely for this lack of communication and rudeness on the phone.

Fantastic experience: I have been using Vets4Pets for 7 years for both of my dogs have been well cared for by the Vets and the receptionist staff especially Frankie Wise who always goes above and beyond to make me and my dogs feel welcome.

Fantastic experience: Been into the vets today for yearly jabs and as always, exceptional service . My dog always goes bounding in looking for his favourite member of staff Frankie who is im certain, a dog whisperer!!! She’s incredible with all the pets every time we’re in there. 10/10 again Vets 4 Pets, thank you

Negative experience: The customer service is horrible. Especially from Francesca Wise. If I call the store she asks how she can help I tell her my problem she put me on hold and then comes back twice and ask again how she can help. But I told her already what I want what I need etc. She just forgets people on the line. The last couple of times I was waiting at least half an hour each to get “helped”. Unbelievable. She is also very rude. As well as if I want to book an appointment they only can give it 2 months later at least. But when you are there nobody is waiting, the vets' room is empty. They just don't want to work! I actually wanted to give starts in minus but I couldn't unfortunately. Don't go to vets4pets Gipsy Lane! It's horrible!

Positive experience: Card machine is not working. Insisted on cash or bank transfer. We wanted to pay by our credit card as this was £450. We were told no even though our pet is back today and possibly back tomorrow and we are regular customers. I asked if we could pay on Friday when the machine is working again. Was told no. I asked if head office could take our card payment. Was told no. Lord knows what happens with todays payment because we do not have hundreds of pounds sitting in our correct account especially during these difficult times. This was the only issue and as mako is very unwell we had no choice. The out of hours vets however took card and made my insurance claim for us

Fantastic experience: Me and bunny come to the clinic regularly as he’s got an ongoing disease. He received an excellent care from the clinic and from all the nurses and Vets. I would like to say a massive thank you to everyone and especially to Louise, Priyanka & Leika. They love Haze and they always go above and beyond to help him.

Fantastic experience: My cat neeed to be rushed in after being hit by a car, from the panicked call to the reception team to popping in for a recheck I've been treated so kindly. The vets didn't hesitate to get to work on my cat when I arrived treated him quickly, sweetly and kindly as if he was their cat. All medicines were explained properly and my cat is well on the way to recovery, the regular check ups have been both reassuring as an owner and realistic from the perspective of someone who still needs to go to work.. overall amazing and thank you

Negative experience: Shocked to be charged £46 for eye drops only to find I could buy the exact ones online for £5.99. Having paid separately for the actual appointment I cant believe you then fleece your customers to this extent for medicines. Very underhand!

Fantastic experience: Fantastic practise. Plenty of parking. Great selection of shops of you need to wonder before appointments. Staff are lovely. Always look forward to seeing a friendly face.

Fantastic experience: Every time I bring my dog here I’m always blown away by how friendly and kind the staff are. The receptionists are fab and love to make a fuss of my boy. The vets and nurses are so understanding and caring. It’s such a reassuring experience for both myself and my boy, especially as we’re both usually a bit anxious. 100% recommend Vets for Pets, Gypsy Lane, Luton.

Fantastic experience: Great, close attention given where an extremely urgent and life threatening matter was quickly spotted by Veronika leading to the eventual removal of the spleen through a splenectomy; an unusual operation that would have been a complicated thing to do. Basically, Veronika is Miley’s saviour.. full stop.. and I now have a dog that is so much better and has been given a new lease of life. The infected spleen caused an all over bacterial skin infection leading to significant hair loss which, now that the spleen has been removed, we can now move on to resolve this particular skin issue. Thankfully, Veronika is the skin specialist so I know that I am in very capable hands; especially now that I know that it isn’t ringworm….. The utter stress for the management (for when the earlier diagnosis was ringworm) was physically and mentally draining so with the thorough and intelligent mind that Veronika has, has allowed me to be so much more completely comfortable with Miley’s treatment. In addition, ALL of the reception care advisors connected with me on such a relatable and charming level that genuinely relieved my very evident pain and distress. With kindness, they alleviated the potential of the complete heartbreak that I might have endured if the absolute worst scenario could have occurred to my little best friend, Miley, who has been a true support throughout my own personal very awful recent events. The 'direct claim' insurance process is a super complicated matter that I had to navigate through as it was through a 'non preferred' insurer that Vets4Pets didn't normally use. I am grateful that the right decisions were eventually made by the Vets & Insurers to secure Miley’s life saving treatment. Insurance gives a person a sense of protection and the truth of the matter is that the loops and hurdles that one needs to go through are traumatic, to say the least, at a time of severe pain and misery. A lesson that is now learnt and will never be forgotten. With my insurance, the payout hasn't increased in line with inflation or with the COL (I signed up with my insurer in 2010 with a £4k cover), meaning that the money that it cost for treatment went extremely, extremely quickly!!. A lesson that will be communicated to as many people as I possibly can to keep our beloved furry friends protected at a critical time; especially during this ‘cost of living’ crisis, where unnecessary suffering to animals must be occurring, to my utter shame for those that have imposed this disastrous situation on humans and animals alike. Overall, I have not been with Vets4Pets long but I now feel that I have made connections with people (animal lovers) to secure Miley’s wellbeing for however long I have left with her; long may she remain….

Fantastic experience: I have been looking for a vet practice where I feel that my pet is important and that the vet actually likes animals. I am also not keen on having a vet push unnecessary treatment my way, which wasn’t done at all. The visit was a very positive experience, I left fully understanding my pets issue and continued course of action. I’ve tried a few different practices over the years and this was by far the best place I’ve been to.

Fantastic experience: Amazing staff, always ready to help and find the right choice for the customer

Fantastic experience: Staff are always super friendly and helpful

Fantastic experience: Reception ladies are amazing! They always make us feel welcome. Always smiling. Vet we saw was an absolute star! We left feeling more positive about our pet than we came in. The best vets ever!

Fantastic experience: Great staff hear & the Vet has always been Fantastic to my Cat.

Fantastic experience: Our Dog Scamp had a minor op on his paw. He was well looked after by the friendly staff.

Fantastic experience: Louise the vet is amazing she spends time explaining everything and always give Rolo a lot of fuss, her manner is exemplary

Fantastic experience: Always nice, friendly and good with the dogs

Negative experience: Gone down hill after the pandemic always used to text me when my dog was ready for yearly jab, was told at one time can leave my dog for up to 3 years without a jab personally think they couldn't be bothered,then not too long ago went to the vets for pets up gypsy lane Luton whom I'm registered with and said my dog will need her yearly jab but no one as bothered to emailed me,all I got from 2 young receptionist was we have lots of members and HR deals with that ,don't think so just lazynes gone to a different vets now

Fantastic experience: The staff here are amazing & nothing is to much trouble, always greeted with a smile & the shop is always clean & tidy

Positive experience: Clicked wrong star to begin with very informative and helpful with information for traveling abroad with my dog

Fantastic experience: My experience at vets 4 pets was outstanding. Erin the receptionist is a very caring, lovely young lady who is clearly a lover of all animals and shows great empathy, understanding and patience towards their owners. Erin helped me immensely when I ( a very upset 53 year old!) brought in my son’s ageing hamster whom I had become very attached to. Erin is an asset to your organisation.

Fantastic experience: I would like to thank Erin from Vets At Home Gypsy Lane for going above & beyond expectation. My baby Dolly hadn't been well & each time Erin got me an urgent appointment, she was so king & caring. Unfortunately Dolly passed away several weeks ago, again Erin was fantastic, she let me come in through the back gate as I couldn't face going through the shop as I was in bits, she consoled me so much, her empathy was amazing. She then contacted me last week as I'd left Dolly's blanket and she dropped it to my home. You are very lucky to have such a great employee working for you ! I will be forever grateful for all she done.

Positive experience: Very pleasant good knowledgeable staff

Fantastic experience: I love the team and so does my baby boy. 100% on customer service. Friendly, empathetic, knowledgeable, amazing, takes time out to fuss over my baby. Love them especially Louise, she is the best vet ever and Frankie is the best receptionist ever. Love them and thank you xxxx

Fantastic experience: Excellent customer service. Great customer service with Claire. Very grateful to Claire for all the help!

Positive experience: the shop area is very clean. staff is friendly. medical clinic staff working in it, not kind, not helpful

Fantastic experience: I couldn't wish for a more caring veterinary practice. I had to say goodbye to my gorgeous 15 year old Jack Russell. They were full of care and empathy. I now only have my 14 year old Jack Russell who I know will be looked after just as well.

Fantastic experience: Amazing , very polite and professional staff, thank you ladies so much for your empathy!

Fantastic experience: I have had good treatment for my cat Millie. Very good team

Fantastic experience: The staff were so understanding when I booked the appointment to have my cat put to sleep. The nurse and the vet were very supportive and caring of me and Ginger Bob at this very difficult time. Thank you x

Fantastic experience: Friendly and helpful staff. Good customer and pet service

Fantastic experience: Well laid out. The staff are very helpful and friendly.

Fantastic experience: Bryliant peapol fantastic vet my Gucci was treated very professionally and with big Heart thanks so much everyone who is working there !!!❤️❤️❤️❤️❤️❤️❤️

Fantastic experience: First of all they are very friendly and despite the fact that they hey have so many customers, they remember me and my pets, they are very professional and helpful!

Fantastic experience: Frankie is a excellent part of the team knows her stuff and is so down to earth. Louise the owner is such a sweet kind vet and is in constant contact if your pet is ill.

Fantastic experience: Been coming here for years, lovely, professional and friendly staff, from front office to the vets. All round great place to bring your furry friend

Negative experience: Now I came from the vet and I'm very disappointed ..he didn't explain anything to me ..the girl who checked the cat was barely talking and I didn't understand anything she told me ... I practically paid in vain for nothing

Fantastic experience: So brilliant. My dog needed an operation but has high stress levels. They catered brilliantly for his needs. Nothing was too much trouble to see he was happy. Seen all the vets here at different times with my dogs and they are all really good. Nurses and reception staff too. Would not go anywhere else with my dogs.

Fantastic experience: Good advice an time to help customers. Help me choose great strong natural chews for our dog.

Fantastic experience: Both George and I felt welcome. Friendly staff and Vet.

Fantastic experience: Very helpful knowledgeable assistant I think was called Claire, helped me with suggestions for my kitten's diet.

Positive experience: Queues were really long and no one came to help the cashier when she belled for help twice. Queued for over 15mins.

Fantastic experience: I managed ti book an appointment for next day. Couldn't be happier. As well my little one......now it's gorgeous

Negative experience: Okay, if you've a dog, the shop seems to be dedicated to the four-legged creatures. What about more care for the smalled creatures? We have a budgie who needed help as he wasn't well, no help available.

Fantastic experience: Great advice given by one of the staff re a dog lead, very helpful

Fantastic experience: Friendly service and our dog looks great

Fantastic experience: All the staff was brilliant including the nurse looking after my pet. they were very polite and took their time to explain to me my pet's health. I feel very comfortable leaving my pet in their care. I would recommend them to everyone! Good Job everyone x x

Fantastic experience: Lovely people and great experience overall. Took really good care of my naughty cat and gave enough info for aftercare.

Fantastic experience: I had a really tough time with my cat and they worked wonders seeing her whenever they could and helping with my financial issues and I cannot thank them enough with the services I was given was outstanding.

Fantastic experience: Rose enjoyed cuddles with Leika the vet and it was as stress free as possible.

Positive experience: Nice place, friendly staff, parking can be a bit tight during busy times thanks to the industrial estate owner adding fast food and fast coffee places within the much needed car parking spaces.

Fantastic experience: Alway friendly and polite and very helpful and caring, receptionist always ask about the dogs even when they don't go to collect flea treatment

Fantastic experience: Was able to get a short notice consultation and xray for my doggy Jasper after being given a 3 week waiting time from my regular vets, wish I had called them sooner!! Anita was particularly helpful and showed genuine care and concern. The vet was also very professional and again very genuine. Thank you for looking after Jasper for me!!❤

Fantastic experience: Friendly staff happy to help and answer the questions or explain the procedures

Fantastic experience: Lovely staff. Super helpful and understanding.

Positive experience: Receptionists were very friendly and helpful. Vet was nice. Unfortunately I was unable to go into the room with my pet and I wasn't aware of that.

Fantastic experience: Great vets so caring looked after my beautiful Chelsea until the end

Fantastic experience: The vets are superb and so are the reception team. They really care about your pet.

Fantastic experience: Everyone was so helpful and it was my first visit with my pets and they helped to not make me anxious

Fantastic experience: Knowledge of Louise head vet and staff is exceptional for Poppy as well as myself. I have had a serious head op leaving me often confused with any Treatment/paperwork & payments and had help from staff and Louise who kindly came out and helped me with everything whilst still being Covid safe. I'll always stay with this practice & Louise xx

Fantastic experience: I have used Vets 4 Pets on several occassions with our dog and rabbits. Everyone is always super helpful and super friendly. The vets are very knowledgeable and put you at ease. I recommend them to all my friends.

Fantastic experience: Very gokd clean store with lots of friendly staff one of the best poundland I have ever been into

Fantastic experience: Very helpful receptionists and vet very clear with the issue with my dog and explaining what to do.

Fantastic experience: Anthony the vet was friendly and professional as always. Emma the nurse was welcoming and lovely

Fantastic experience: This is in relation to the veterinary side of things rather than the general shop. They dealt with the end of life proceedings for our cat who developed a rapid onset cancer. I can't fault them. Compassionate, patient and caring. I have no desire to go through that again any time soon (have two rescue kittens now) but when that time comes... They also provided regular veterinary care prior to that (and for new kittens too) I might add without any issues or problems.