Vets for Pets - Chelmsford

Fantastic experience: Caring helpful, friendly Vets and Receptionists,nothing too much trouble, My little dog on lead was badly injured by a large off lead dog. She was operated on and within eight weeks, she was back to herself bodily, when I thought she was going to lose her leg. Still very nervous. I couldn't thank them enough. Other tummy upset delt with very quickly. Amazing all round.

Fantastic experience: Our cat needed to have teeth out and investigation into weight loss. The staff and vets here are absolutely exceptional and very caring with our cat. They also managed our insurance claim and when the insurers initially rejected the claim, they challenged it for us and got some of the fees paid. Highly recommend this place

Fantastic experience: Great service. Saw my dog same day and gave great advice.

Negative experience: Staff at the vets are awful. Well one particular women, shes foreign with short hair and hates her job. Absolutely no customer service at all. We have now registered elsewhere.

Fantastic experience: Very friendly, helpful and knowledgeable staff

Fantastic experience: Fantastic customer service and treatment! Had to have an emergency appointment for my poorly puppy, I was seen within minutes! Very professional, helpful advice was given from all the team. Thank you for taking such good care of Lilly! 4 years on and I wanted to post again to say how wonderful Zizia is! Thank you so much for helping our Lilly, for always being there, it is so obvious you really care about the animals you treat. Hopefully we won't see you too soon but we know we are in great hands when we need to! Thank you again

Fantastic experience: This was a short notice appointment and the team were super accommodating, friendly and helpful (even though my cat did give them the slip and had them running after her!)

Negative experience: We were previously registered with Vets4pets Chelmsford practice where we had two cats on their pet plan. At our very first appointment, which was for flea and worming treatment, the vet or nurse administered a treatment that cost around £70-£80 without informing us beforehand, even though we were already on the pet plan. While we didn’t make a fuss because mistakes happen, there was no apology or attempt to address the mishap. The main reason we decided to leave the pet plan, however, was due to the receptionist, Shireen Last. Every time we had to interact with her, she was consistently rude and unhelpful. On a couple of occasions, we were charged over £100 when we had only booked an emergency appointment, which they didnt give us anything else other than advice. We had previously been quoted a price of around £60 for such visits. When we asked for a breakdown of the charges, Shireen's response was dismissive and unprofessional. She simply said, *“I’m only going off the system, and I don’t argue with the system—this is how much you need to pay,”* without any effort to explain the costs or clarify the discrepancy. I only wanted to know what we were being charged for, but her attitude made it very difficult to get a straight answer. Unfortunately, most of our visits involved speaking with Shireen, and her unkind demeanor was consistent. On a positive note, though, Vittoria Howard, one of the nurses, was absolutely wonderful. She always took the time to provide thorough explanations and showed genuine care and passion for her job. You can tell she truly loves what she does, and she was always cheerful, kind, and attentive to both me and my cats.

Fantastic experience: Megan is a fantastic vet, honest , and extremely kind with my dog . Can not recommend vets for pets enough

Fantastic experience: So Vets4Pets aren't our normal vets but late Saturday afternoon our cat wandered in with a tick on her back. Our vets were shut. After phoning around and most vets being completely unhelpful and not willing to see her Vets4Pets said they'd see her straight away. We went straight down there, seen within minutes but absolutely wonderful and friendly staff. Wish I'd got their names. Visit date was today 19/10/2024 around 5pm. I can not thank you enough. So wonderfully helpful and FANTASTIC service. Perfect!

Positive experience: I started to use this vet some years ago and was well satisfied, but my last visit I felt that the vet was touting for work. I only went for a kennel cough vaccination but the vet spent some time inspecting my dog, feeling it's tummy and looking at her teeth warning me that she needed dental cleaning under anesthetic etc. yeah right! Her teeth have always been that color. When I told her that I wouldn't be doing that, she then went into the old "as long as you're prepared to have her put down if she gets rotten teeth and pain" routine. We all want to get on don't we, but it seems that some want to get rich unfairly. My daughter took her dog in and got the same sales pitch. If it continues, I will be looking for a new vet.

Negative experience: After 13yrs of being with vets for pets.all I can say is that I'm extremely disappointed with the recent change of management its had, and the lack of consultation given.requests ignored......... gone to a new vet and the difference is amazing.BAD ON YOU VETS FOR PETS.

Fantastic experience: I have been visiting for over 8 years now with my retired greyhound King. Having lived in Chelmsford and are now based on Canvey Island I still visit V4P as my primary vet. I was fortunate back in 2015 to sign on for their "Vac4Life" programme and have thus saved a packet over the 8 years I've had him on his injections. However, having adopted an Irish ex-racing dog I have certainly made up for those savings in other aliments & maladies draining my income. The front of house staff, the nurses and the vets have always been a pleasure to deal with and always treated King with utmost respect and care. This was particularly apparent recently when he had to have a toe amputated at the grand age of 14 years 3 months wherein he required multiple visits and become a celebrity. The treatment plan was discussed at length trying various avenues before resorting to general anesthetic. He pulled through and has gone on to make a tremendous recovery. They gave me friend back and for that I am enormously grateful.

Fantastic experience: We recently had to say goodbye to our elderly cat, Smudge. He was 16 years old and had sadly reached the end of the road. We were so very upset at having to say goodbye to him and the staff were all very caring and considerate at our difficult time. The receptionist had to listen to me crying on the phone as I booked the appointment and Gail was so thoughtful in her delivery of what was about to happen. We were given all the time we needed to say our goodbyes. A very sad day was handled with such compassion, we are so grateful to all the staff. We received a condolence card from all at the practice! Such a touching gesture. Thank you all

Fantastic experience: Just want to give 5 stars one of the lovely staff member Gale who helped our cavalier be put to sleep. She was very understanding and explained everything. Our lovely girl went to sleep very peacefully like nothing was happening. Although the practice was very busy with multiple emergencies (and a day before Xmas eve) they managed to fit us in and gave us the time and space to say our goodbyes. Gale was very, diligant, compassionate and professional in a very difficult time for everyone involved. We will be forever grateful

Fantastic experience: Great Vets. So far this Vet clinic has looked after my retriever from puncture wounds, Grass seeds, Vaccines and Castration. Everyone at the practise is friendly and the Vets will always discuss alternative treatment methods or outcomes to put your mind at ease.

Fantastic experience: Great

Fantastic experience: My Dog past away just last week they were very professional

Fantastic experience: 100% RECOMMENDED...From the reception through to vets, polite cheerful, empathic when needed. Special thank you to Becky but to all the people involved with treating Ollie. He is an older boy now with athrities and is treated with great kindness. He is having treatment at present for an infection in his pad from a grass seed , this involved a raid on the consultation treats jar.

Fantastic experience: No issues. Didn't have to wait long. The clinician was very caring towards my pet and informative with m

Fantastic experience: I have recently moved my pets to your practice due to sky-high price being imposed at my previous vets. Your staff were extremely understanding of my desire to do the best for my cat without charging me too much. I really appreciated the understanding and thoughtfulness.

Fantastic experience: The Vet was very thorough with her health check/examination, much more so than on previous visits.

Fantastic experience: Very helpful staff, we were seen the same day as ringing up and explaining the situation. Always greeted by very friendly staff, we were seen by the vet who checked our pet thoroughly and prescribed a course of medication—3 days later she is on the mend. Great service, thank you.

Fantastic experience: I was offered a Vet appointment within 2 hours of contacting Chelmsford Branch - I was pleasantly surprised by this. Claire, the Vet who dealt with Flora and I was caring and excellent in the way everything was explained to me and treatment options recommended and costed. Claire was very caring towards Flora and kind to me too. Thank you !!

Fantastic experience: Good care staff great

Fantastic experience: Vet was amazing and was so lovely with our cat

Fantastic experience: Totally recommend it Mr Bones liked it. Thank you everyone

Fantastic experience: All the staff at the practice are friendly, helpful and knowledgeable in their own spheres. The practice itself has excellent hours (better than the majority of other local practices) and we have always felt very confident over the years in bringing our numerous cats here for treatment.

Fantastic experience: We were seen quickly and the examination was very thourough. Just waiting to hear the result back from the testing lab. All staff very friendly.

Fantastic experience: All good everytime I go. Couldn't ask for more

Fantastic experience: I was nervous at the start as I had a bad experience at Colchester vets 4 pets. But Chelmsford and all the staff there were so nice and helpful I soon became confident that theses people have my cats in their best interest. I just wondered if in the waiting room they would put up a high platform for putting a cat as I think cats feel more safe being up high while waiting for your appointment. But overall I was very impressed how kind everyone was.

Fantastic experience: The reception staff are so friendly and meet Asta like she's their own. Bonnie is an amazing vet, so knowledgeable and brilliant with Asta. She understands her and is so patient. Can't recommend Bonnie as a vet any more highly. Also loved the Christmas card, great touch.

Fantastic experience: Very efficient,knowledgeable and friendly.Very satisfied with Bonnie our vet.She did a great job and thoroughly checked my pet.Highly recommend thank you

Fantastic experience: Prompt service. Always kind to my dogs. Very knowledgeable.

Positive experience: Had good and bad experiences... last few time staff have been amazing

Fantastic experience: Came in today regarding my kitten and the health conditions the breed can get. I saw Juan and what a lovely man he is. Throughly checked over Moose and gave me brilliant advice. You can see he loves his job and he is brilliant at it. Thank you :)

Fantastic experience: Dr. Denny was very professional and knowledgeable when checking our dogs. She also gave great advice. Highly recommend and will be seeing her again!

Negative experience: Strange service. Turned up on time for my dogs appointment, 4 people turned up, got booked in and seen before me. The lady who went to see whats going on never came back.

Positive experience: As a first time puppy owner I really satisfied with the appointment. I found that I had enough time to talk about my pet and any problems we might have. In terms of content, I did find it a bit overwhelming at times but the vet was happy to repeat anything I missed.

Fantastic experience: All staff members very helpful and friendly I’m very happy to be with you

Fantastic experience: Sadly had to take my excellent ginger cat Percy for an emergency last week and he had to be put to sleep. Very nice vet & staff handled this sad time with care. Thank you xxx

Fantastic experience: Brilliant service

Fantastic experience: Got an appointment as a new customer on same day, vet was very knowledgeable, friendly and caring, treatment price was ok

Fantastic experience: My dogs diabetes was dealt with thoroughly and explained to me very well. The treatment is definitely working and my dog is much healthier and a good weight now. Always friendly and listen and have time for you and your pet.

Fantastic experience: Great service as always. Caring and never rushed.

Fantastic experience: The vet I saw was absolutely fantastic she fully understood my decisions on my boy and agreed with what I've chosen to do regarding surgery this vet made me feel happy x

Fantastic experience: We have always found the vets to be very friendly and personal - they always seem to know the animals really well. The consultations are always thorough - you never feel like you are being rushed out. Vigilant caring vets.

Fantastic experience: This is by far the best Vet practice we have used over the past 15 years. The staff are incredible and really compassionate. They’ve treated all of our pets over the years which range from pet mice to our dogs. They’ve always done a great job with the treatment that has been required. I have so many great things to say about them that I could write an essay.

Fantastic experience: Poppy was well looked after, it was clearly explained that we would get a call about 4pm to arrange collection of her between 5-7pm after she had been neutered. I got a call at 4.20 to advise my cat could be collected at 6pm. The surgeon has done a great job she has a small incision & 3 neat stitches.

Fantastic experience: Edited review: I originally gave Vets for Pets a 5 star review but felt I should update my original generic review due to my personal experience with them. I have been going to this practice for about 15 years and the vets and all the staff are just fantastic. I had an issue with my pet insurance a few years back and the senior practitioner wrote an excellent email to them on my behalf which turned the claim around. Most recently, we had to say goodbye to our beloved family pet and the level of care, compassion and sensitivity was just wonderful. We even recieved a condolence card through the post a week later signed by the staff which was a really lovely gesture. I wouldn't trust anyone else with any future furry (or non furry) family member.

Fantastic experience: Very friendly, explained everything very clear, patient and gentle with our cat.

Fantastic experience: As always a pleasure to shop here especially with everything you could possibly need for any kind of pet! One stop shop as they have vets on site as well.

Fantastic experience: I would like to thank the whole team at Vets4Pets, everyone has been so amazing and caring. Such a wonderful, kind team; everything everyone has done to help with my pets care has been fantastic. I couldn’t have asked for a better veterinary team, so understanding and compassionate during these stressful times, which is exactly what is needed to help calm and reassure.

Fantastic experience: Always great service & bang on time too.

Negative experience: Phoned up for an appointment I was asked if I was a client was told were not taking anymore new clients so youll find other vets around Chelmsford.The women was rude and abrupt not good for a receptionist

Fantastic experience: Good professional service

Fantastic experience: I took my dog for her routine vaccinations but as she had been sick the previous day it was decided it was in the dogs best interest to defer them. We then discussed her sickness issues and went back through all her previous tests etc even though this is not what the appointment was for. Gail's attention to my dog was incredible.

Fantastic experience: Always friendly and helpful

Fantastic experience: Been going here for years, for both my cat and dog, unfortunately only my cat now. She has ongoing treatment and all the staff are always friendly and efficient and helpful

Fantastic experience: Very efficient and good service

Fantastic experience: Excellent treatment for all of our cats, dtaff are so lovely

Positive experience: Been going here for 13 years and never had a problem. Took my cat in for a check up, and our experience was awful, it was unorganised, really very busy and the staff were very rude, a really bad experience, I will be changing my vet...

Fantastic experience: Always friendly there and the vet made a fuss of Ruby who is an anxious dog so it made the visit a bit better for her.

Fantastic experience: The vet Gail very interested in my pet, and highly knowledgeable in her work

Fantastic experience: Because they looked after my dog and treated him well. They were friendly and explained everything to me.

Fantastic experience: Amazing and Simone was fantastic with my Milly who sadly ripped her side open and nowhere all mended and Happy

Fantastic experience: Simone and the team have always been fantastic with my little Cav Rosie.

Fantastic experience: Easy ordering system for the product I needed and easy pick up too

Fantastic experience: New customer following a recommendation. Very happy with everything and everyone. The receptionist especially went out of her way to help me. Can't fault the service. Thank you.

Negative experience: Interested only in making money. They changed the price for per travel certificate from £100 to £180 in just a few months!!! Just greedy and nothing else - totally appalled

Fantastic experience: Simone has been Pepper's vet since 2013 and I have to say the treatment and compassion she has received and our family has been outstanding, you not only care for Pepper but also understand what a pet means to the whole family and for that reason I would like to thank you all for your kindness and professionalism.

Fantastic experience: My husband saw the head vet and she was extremely kind and treated our dog very well. She explained the treatment plan and gave Bailey a through examination.

Fantastic experience: Always great with my Grayhound. They talk through any issues, give advice, let you know how you could reduce any long term issues from starting. I do feel they care about the animals, and if there is a way to make the medication cheaper they let you know.

Fantastic experience: Very friendly staff and always very thorough.

Fantastic experience: I wouldn't take my pets anywhere else. Simone and the staff are very friendly

Positive experience: Yes vets are great, receptionists are another matter, love to answer the phone and deal with customers on the phone rather than ones standing in front of them

Fantastic experience: everyone friendly and informative

Positive experience: staff attentive, helpful and knowlegable.

Fantastic experience: Absolutely brilliant xx

Positive experience: Reception Polite and helpful. Dog all booked in now due to back log of covid.

Fantastic experience: Vet was absolutely fantastic! Thank you so much

Fantastic experience: Staff were helpful & caring when dealing with our cat Charlie. Sadly for us, & Charlie it was not a good outcome, he was too poorly.

Fantastic experience: Very friendly team. Vet explained the procedure to us clearly

Fantastic experience: Carly the receptionist is always so helpful and fantastic and my dogs are always so well looked after

Fantastic experience: Always happy with the service

Fantastic experience: Very helpful staff - thank you

Fantastic experience: Very friendly and helpful staff

Fantastic experience: Quick appointment after phone call, appointment on time, after consultation the vet explained to me the problem and the procedure used to rectify the problem my cat Oscar was having, very pleased to say that Oscar is well now, so pleased how everything went with the procedure carried out by the vet, also would like to say all the staff not only the vet but the receptionists as well were all very helpful and friendly, I would certainly be recomending Vets4Pets, many thanks indeed.

Fantastic experience: They are very professional as always .

Fantastic experience: My cat was very poorly and the team and particularly the vet Simone were amazing how compassionate they were to our cat and my family. You could really see that they cared for the animals and wanted what was best for them

Fantastic experience: Very professional service as always. All of the team are great, Simone in particular.

Fantastic experience: Good efficient service

Fantastic experience: I always trust my vet, the reception staff and nurses. They are helpful and friendly.

Fantastic experience: was a lovely visit even though milo isn't a fan of the vets

Fantastic experience: Prompt good service. Able to pay by phone for appointment and medication.

Fantastic experience: Fantastic staff, very helpful great place to get all the things you need for your pets.

Positive experience: The vets are very good but the receptionists are just dim. They never look up from their screen so you end up just stood there at the counter being ignored and feeling like a plum. When they do EVENTUALLY acknowledge you they never have a bloody clue what is going on. It took over 30 minutes for me to just collect some pre-ordered flea treatment, it is like this everytime! They always try to charge me too, even thought I am on the prepaid plan!!!! Please train your reception staff, your front of house customer service is really letting you down and I dread having to come in to collect anything!

Fantastic experience: The staff have always been good in my opinion. They show compassion, empathy whenever I have lost one of my pets,as an animal lover it is important. They are always friendly and helpful ,sometimes in unexpected ways. Thanks and well done.

Positive experience: Everything was ok this time

Fantastic experience: What a kind and caring service x